gianni2k Posted August 10, 2021 Share Posted August 10, 2021 Hi all, i am getting alarmingly low speeds on my new R2. I am on a 900 down 500 up connection and getting nowhere near this. How do I solve please? I am connecting and testing via ethernet. Even on speedtest i seem to be lowering my download speed considerably. thanks for the help Link to comment Share on other sites More sharing options...
Newfie Posted August 10, 2021 Share Posted August 10, 2021 If you could add what type of connection you have ie PPPoE, how the routers connected to other isp equipment and what your QoS settings are this would be helpful. Link to comment Share on other sites More sharing options...
gianni2k Posted August 10, 2021 Author Share Posted August 10, 2021 Hi, thanks for the reply. I'm sorry i don't really know what PPPoE means? my router is connected via ethernet to my ISP router. my QoS settings are on Never, i have no geofilter on. Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 11, 2021 Share Posted August 11, 2021 12 hours ago, gianni2k said: Hi, thanks for the reply. I'm sorry i don't really know what PPPoE means? my router is connected via ethernet to my ISP router. my QoS settings are on Never, i have no geofilter on. Could you please go to Device Manager and in the three-line menu please select table view. Could you then send over a screenshot of the top table? Link to comment Share on other sites More sharing options...
gianni2k Posted August 11, 2021 Author Share Posted August 11, 2021 Here you go. Link to comment Share on other sites More sharing options...
gianni2k Posted August 11, 2021 Author Share Posted August 11, 2021 I'm beginning to think this might just be a server issue. The connection benchmark in the Duma router is using an unknown server which might be very far from me? Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 11, 2021 Share Posted August 11, 2021 OK that all looks good, I'll remove the screenshot now as it's not needed. So Connection Benchmark is just getting the speeds really wrong - that's a bit odd. If you completely disable QoS from the three-line menu in Congestion Control, do you speeds on Speedtest.net and Connection Benchmark improve? Link to comment Share on other sites More sharing options...
gianni2k Posted August 11, 2021 Author Share Posted August 11, 2021 disabling QoS does indeed make my speedtest better: However benchmark is still completely off: ADDED NOTE: I have found that when i disable QoS from Congestion control, then go to connection benchmark and go back to QoS the disable option unticks itself automatically? Link to comment Share on other sites More sharing options...
gianni2k Posted August 12, 2021 Author Share Posted August 12, 2021 any update on this please? Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 12, 2021 Share Posted August 12, 2021 Apologies, not sure how I missed your last response. OK so QoS is the cause of the reduction in your speeds, which makes sense as that is Congestion Control is supposed to do. It's a little strange that QoS re-enables itself again though, do all panels in QoS also become visible and adjustable again? Link to comment Share on other sites More sharing options...
gianni2k Posted August 12, 2021 Author Share Posted August 12, 2021 Dear Liam, I restarted the modem and now it seems like the QoS stays disabled. My speeds in the benchmark are still terrible though. Could this just be a server issue? best Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 What is your ISP modem/router? Do you still have devices connected to that? Go to the Device Manager on the R2, switch to the table view then take a screenshot and provide it here please Link to comment Share on other sites More sharing options...
gianni2k Posted August 12, 2021 Author Share Posted August 12, 2021 Here you go. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 Okay that's all fine thanks, what is your ISP modem/router? Do you still have devices connected to that? Link to comment Share on other sites More sharing options...
gianni2k Posted August 12, 2021 Author Share Posted August 12, 2021 I have a apple Time capsule connected to my original ISP router, and then the Netduma R2. Only these two things. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 Can you connect that to the R2 instead? Whats the model of the ISP router? It should be on a sticker on the underside of it Link to comment Share on other sites More sharing options...
gianni2k Posted August 12, 2021 Author Share Posted August 12, 2021 This is what the modem back says I have also now removed the time capsule completely. I see the same issues. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 Either put the Mitrastar in modem/bridge mode or copy the WAN IP from the System Information page on the R2 and put it in the Mitrastar DMZ, then see whether the speeds are higher Link to comment Share on other sites More sharing options...
gianni2k Posted August 13, 2021 Author Share Posted August 13, 2021 I have put the R2 in the Mitrastar DMZ, no change. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2021 Administrators Share Posted August 13, 2021 Disable the Firewall, UPnP, any QoS rules on the Mitrastar as well. Make sure the WAN IP you set to static/reserved on the Mitra so it doesn't change Link to comment Share on other sites More sharing options...
gianni2k Posted August 13, 2021 Author Share Posted August 13, 2021 all done, no change Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2021 Administrators Share Posted August 13, 2021 Can you do a speedtest here please and let us know the results? https://speed.measurementlab.net/#/ Link to comment Share on other sites More sharing options...
gianni2k Posted August 13, 2021 Author Share Posted August 13, 2021 pretty terrible indeed. so server problem? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2021 Administrators Share Posted August 13, 2021 Thanks for that. Yes that's definitely the issue, hence why Speedtest.net reports much closer to what you expect - the speedtest.net server must be right on top of you compared to the service we use where the closest server to you appears to be some 2800km away. Not to worry though, the speeds through speedtest.net are accurate and you can ignore benchmark Link to comment Share on other sites More sharing options...
gianni2k Posted August 13, 2021 Author Share Posted August 13, 2021 great thanks, i was mostly worrying that the R2 was working with the benchmark speeds Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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