very low speeds on R2

[gianni2k]

Hi all,

i am getting alarmingly low speeds on my new R2. I am on a 900 down 500 up connection and getting nowhere near this. How do I solve please?

I am connecting and testing via ethernet. Even on speedtest i seem to be lowering my download speed considerably.

thanks for the help

[Newfoundland]

If you could add what type of connection you have ie PPPoE, how the routers connected to other isp equipment and what your QoS settings are this would be helpful.

 

[gianni2k]

Hi, thanks for the reply.

I'm sorry i don't really know what PPPoE means? my router  is connected via ethernet to my ISP router. my QoS settings are on Never, i have no geofilter on. 

[Netduma Liam]

12 hours ago, gianni2k said:

Hi, thanks for the reply.

I'm sorry i don't really know what PPPoE means? my router  is connected via ethernet to my ISP router. my QoS settings are on Never, i have no geofilter on. 

Could you please go to Device Manager and in the three-line menu please select table view. 

Could you then send over a screenshot of the top table?

[gianni2k]

Here you go.

 

 

 

[gianni2k]

I'm beginning to think this might just be a server issue. The connection benchmark in the Duma router is using an unknown server which might be very far from me?

[Netduma Liam]

OK that all looks good, I'll remove the screenshot now as it's not needed.

So Connection Benchmark is just getting the speeds really wrong - that's a bit odd.

If you completely disable QoS from the three-line menu in Congestion Control, do you speeds on Speedtest.net and Connection Benchmark improve?

[gianni2k]

disabling QoS does indeed make my speedtest better:

 

However benchmark is still completely off:

 

 

ADDED NOTE: I have found that when i disable QoS from Congestion control, then go to connection benchmark and go back to QoS the disable option unticks itself automatically?

 

 

 

[gianni2k]

any update on this please?

[Netduma Liam]

Apologies, not sure how I missed your last response. 

OK so QoS is the cause of the reduction in your speeds, which makes sense as that is Congestion Control is supposed to do.

It's a little strange that QoS re-enables itself again though, do all panels in QoS also become visible and adjustable again?

[gianni2k]

Dear  Liam,

I restarted the modem and now it seems like the QoS stays disabled. My speeds in the benchmark are still terrible though. Could this just be a server issue?

best

[Netduma Fraser]

What is your ISP modem/router? Do you still have devices connected to that?

Go to the Device Manager on the R2, switch to the table view then take a screenshot and provide it here please

[gianni2k]

Here you go.

 

[Netduma Fraser]

Okay that's all fine thanks, what is your ISP modem/router? Do you still have devices connected to that?

[gianni2k]

I have a apple Time capsule connected to my original ISP router, and then the Netduma R2. Only these two things.

[Netduma Fraser]

Can you connect that to the R2 instead? Whats the model of the ISP router? It should be on a sticker on the underside of it

[gianni2k]

This is what the modem back says

I have also now removed the time capsule completely. I see the same issues.

[Netduma Fraser]

Either put the Mitrastar in modem/bridge mode or copy the WAN IP from the System Information page on the R2 and put it in the Mitrastar DMZ, then see whether the speeds are higher

[gianni2k]

I have put the R2 in the Mitrastar DMZ, no change. 

[Netduma Fraser]

Disable the Firewall, UPnP, any QoS rules on the Mitrastar as well. Make sure the WAN IP you set to static/reserved on the Mitra so it doesn't change

[gianni2k]

all done, no change

[Netduma Fraser]

Can you do a speedtest here please and let us know the results? 

https://speed.measurementlab.net/#/

[gianni2k]

pretty terrible indeed. so server problem?

 

[Netduma Fraser]

Thanks for that. Yes that's definitely the issue, hence why Speedtest.net reports much closer to what you expect - the speedtest.net server must be right on top of you compared to the service we use where the closest server to you appears to be some 2800km away. Not to worry though, the speeds through speedtest.net are accurate and you can ignore benchmark

[gianni2k]

great thanks, i was mostly worrying that the R2 was working with the benchmark speeds