Administrators Netduma Fraser Posted August 11, 2021 Administrators Share Posted August 11, 2021 This is a really odd one, did you buy this directly from us or is it second hand? Have you always had this issue regardless of the firmware version? Can you try all the LAN ports please and see if it appears correctly on any? Then we can see if it might be a dodgy port Link to comment Share on other sites More sharing options...
Paul Maos Posted August 11, 2021 Author Share Posted August 11, 2021 I bought it directly from the netduma website. And what’s odd is that the pc that says is connected via LAN is not, it’s connected via WiFi. Link to comment Share on other sites More sharing options...
Guest Deng Posted August 12, 2021 Share Posted August 12, 2021 Again, it will not solve your problem - I'm just mentioning it to the support. I've had the same problem with device connected to wifi showing as connected to LAN, but fortunately it resolved itself after the reboot and never occured again. Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 12, 2021 Share Posted August 12, 2021 11 hours ago, Paul Maos said: I bought it directly from the netduma website. And what’s odd is that the pc that says is connected via LAN is not, it’s connected via WiFi. Has it ever been connected via LAN? Can you tell which Wi-Fi channel it's actually connected to, 2.4 or 5GHz? Link to comment Share on other sites More sharing options...
Paul Maos Posted August 12, 2021 Author Share Posted August 12, 2021 I did set up the R2 router via a usb-c hub which had a LAN port to use, which was connected to my Macbook pro. I had to do it this way since the default password on the R2 router was not working at all. After that, anything via LAN shows OFFLINE. Of Course until now I see that one windows PC on the device manager connected via LAN when it is connected via Wifi. Unfortunately I could not tell if its connected to 2.4 GHz or 5GHz. Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 12, 2021 Share Posted August 12, 2021 13 minutes ago, Paul Maos said: I did set up the R2 router via a usb-c hub which had a LAN port to use, which was connected to my Macbook pro. I had to do it this way since the default password on the R2 router was not working at all. After that, anything via LAN shows OFFLINE. Of Course until now I see that one windows PC on the device manager connected via LAN when it is connected via Wifi. Unfortunately I could not tell if its connected to 2.4 GHz or 5GHz. Hmm OK, I've sent you a PM. Please upgrade to that firmware, then factory reset the R2. After you've done this, setup the R2 via wireless (The password should be correct now). I'd advise against changing the Wi-Fi password until after you've completed the setup. Link to comment Share on other sites More sharing options...
Paul Maos Posted August 12, 2021 Author Share Posted August 12, 2021 Hey Liam, After I update, should the firmware have the firmware type after the update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 3 minutes ago, Paul Maos said: Hey Liam, After I update, should the firmware have the firmware type after the update? It will appear as the same firmware Link to comment Share on other sites More sharing options...
Paul Maos Posted August 12, 2021 Author Share Posted August 12, 2021 This worked!!! thank you so much to Deng / Liam & Fraser for all the help on this! One last question, should I update the firmware from the site so I dont have the hotfix firmware, or should I keep as is until the next update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 That's brilliant to hear! Keep on the firmware you have now, it shouldn't be much longer before another update is available Link to comment Share on other sites More sharing options...
Paul Maos Posted August 12, 2021 Author Share Posted August 12, 2021 Sounds good! thank you again everyone, I could not have done it without you guys and the Forum! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 12, 2021 Administrators Share Posted August 12, 2021 You're very welcome, as it's now resolved I'll close the topic. Feel free to open another if needed and we'll be happy to help. Link to comment Share on other sites More sharing options...
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