Playstation 4 shows offline in the device manager

[Paul Maos]

I have performed an update firmare, Rebooted the R2 system and it still shows my PS4 connected via LAN by a Powerline to be offline, even though my ps4 is getting a connection.

 

 

[Netduma Fraser]

Hey, welcome to the forum!

It's most likely the powerline adapter causing that to happen. If you do a speedtest on the console network settings does it switch to online?

[Paul Maos]

Thanks for the Welcome! and thank you for the quick support on this. 

I did a "test internet connection" on the ps4 and it did not show online for me still.

is there anything else I can do.

[Netduma Fraser]

I think it must be the adapter then, what is the adapter you're using? If you connect via WiFi, does it show the console online/offline accurately? I imagine you can't connect directly via ethernet hence the adapter?

[Paul Maos]

Im using a TP Link (TL-PA7020)

Ive tried connecting it to wifi, directly with ethernet to the R2 without the Powerline and it still shows the PS4 offline even though it showed a connection on my ps4.

Ive also did a hard reset to the powerline and upgraded the firmware, and than rebooted the R2. If also unplugged the R2 for 10 mins.

[Netduma Fraser]

That's odd. What R2 firmware version are you using at the moment? What IP does the PS4 have in its network settings? Is it using manual or automatic network settings?

[Paul Maos]

The firmware on the R2 3.0.205

I have the ip address on manual on the ps4 set to (192.168.1.4)

I have connected the ps4 with automatic settings and still to no avail. both on Wired and Wireless connections

I went ahead and also tested another device (LAPTOP) hardwired directly to the R2 and it gave me the same issue where it shows its offline even though I'm connected via LAN and able to use the internet with no issue.

[Guest Deng]

I've had this problem and a simple reboot fixed it.

[Paul Maos]

Thanks Deng! I actually tried that as well thinking it would resolve the issue but unfortunately it did not. 

Then I thought maybe If I just factory reset the R2 and try again with the whole process it would work, and still to no avail unfortunately.

[Netduma Fraser]

What IP address do you use to access the R2? Have you given the laptop manual network settings as well?

[Paul Maos]

Ive changed the IP of the R2 access to 192.168.1.1 and no the laptop has automatic settings as well.

[Guest Deng]

17 minutes ago, Paul Maos said:

Thanks Deng! I actually tried that as well thinking it would resolve the issue but unfortunately it did not. 

Then I thought maybe If I just factory reset the R2 and try again with the whole process it would work, and still to no avail unfortunately.

Yeah, that's strange.

I've been using Powerlines aswell and have no problems with them and R2.

A wild guess would be to separate 2.4 and 5GHz wifi networks because that's what is different from my config.

[Netduma Fraser]

Could you change the LAN IP back to 77.1 then reboot from the interface, wait 2 minutes then see if it shows online please? Not many people change the LAN IP so wondering if that is causing it

[Paul Maos]

I changed it back to 77.1 and still to no avail. My PS4 has connection as Im able to log in and play online games. 

Ive been scratching my head for hours trying to figure this out, but I have no idea at this point what it could be. I've tried to Reboot / Factory Reset / Updated firmware on the R2 and nothing connected to LAN ports on the R2 shows its online, it all says offline even though there is connections to those devices.

 

[Netduma Liam]

8 hours ago, Paul Maos said:

I changed it back to 77.1 and still to no avail. My PS4 has connection as Im able to log in and play online games. 

Ive been scratching my head for hours trying to figure this out, but I have no idea at this point what it could be. I've tried to Reboot / Factory Reset / Updated firmware on the R2 and nothing connected to LAN ports on the R2 shows its online, it all says offline even though there is connections to those devices.

If you try to remove the device from Device manager, does it allow you to do so or does it throw an error?

If you can, please also then go to the three-line menu in the Network Map and hit 'Resync Cloud'.

Reconnect the Playstation and see if it'll then stay online.

[Paul Maos]

It did allow me to remove the PS4 from the Device manager after I powered it off. 

Once removed, I hit the "resync cloud" feature

I went ahead and powered on the PS4, and now its shows on the device manager offline still but as an unknown device. However the PS4 still shows a connection.

 

[Netduma Liam]

OK, but with the PlayStation powered on it wouldn't let you remove it?

If so, it's just an issue with Device manager displaying it incorrectly. We can take a look into that internally.

[Paul Maos]

No unfortunately it does not allow me to remove it while its powered on.

 

[Netduma Liam]

51 minutes ago, Paul Maos said:

No unfortunately it does not allow me to remove it while its powered on.

OK cool, I'll see if we can reproduce this internally.

Out of interest, could you try giving the Playstation a different device type, such as "Games Console".

[Paul Maos]

I went ahead and changed the device to "Games Console" and hit "Resync Cloud" 

and still it did not switch to online. 

 

[Netduma Liam]

OK, thanks for letting us know. We'll see if we can reproduce this internally and get a fix out for it.

[Paul Maos]

Thank you for all the help on this. 

[Paul Maos]

So I have another device that connected via wifi and it shows its on LAN when its not. Not sure who that happened. 

I rebooted and resycned but it still shows in LAN when connected via WiFi

[Netduma Fraser]

Are you using any WiFi extenders, APs, switches etc?

[Paul Maos]

No wifi extenders / APs or switches etc. Only a powerline but that is connected to the PS4 and not to the PC pictured