Ryanw Posted August 2, 2021 Share Posted August 2, 2021 Ok Mr. Fraser sir, i started a new thread. and as the title says... i have nothing. you told me to open command prompt on a PC connected to it? idk how to do that, or what you are talking about. when this all happened this weekend i had help trying to troubleshoot this. and nothing worked. is that command prompt the win+R keys? Link to comment Share on other sites More sharing options...
Ryanw Posted August 2, 2021 Author Share Posted August 2, 2021 Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 3, 2021 Share Posted August 3, 2021 Plug the ethernet cable from your PC into one of the Yellow LAN ports on the R2, you probably won't have internet access after doing this if your R2 is in the state you describe. Make sure the R2 is plugged into power, then go back to the Command Prompt as you've shown on the screenshot above and this time enter ipconfig /renew. After this has completed, issue the command ipconfig and post a screenshot of the results. Link to comment Share on other sites More sharing options...
Ryanw Posted August 3, 2021 Author Share Posted August 3, 2021 Link to comment Share on other sites More sharing options...
Ryanw Posted August 3, 2021 Author Share Posted August 3, 2021 it looks like the exact same screenshot... i did exactly what you asked. and after i did the ipconfig/renew i closed the window and then opened it and did the ipconfig command. Link to comment Share on other sites More sharing options...
Ryanw Posted August 3, 2021 Author Share Posted August 3, 2021 i did another one. but how do i send a picture in a message to one of you? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 You can just upload it here thanks that would be best Link to comment Share on other sites More sharing options...
Ryanw Posted August 3, 2021 Author Share Posted August 3, 2021 Won't it show my personal ip though? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 Not necessarily, if it does I'll remove it for you - if you have a pure modem (no wifi) which the R2 is connected to then it may show Link to comment Share on other sites More sharing options...
Ryanw Posted August 3, 2021 Author Share Posted August 3, 2021 alright well here it is. i really need to get this replaced, so i can get one working. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 3, 2021 Administrators Share Posted August 3, 2021 It may not need replacing, still might be able to get it working. Set a static IP on the PC itself that is connected via ethernet to the router using this information and this guide (control panel) https://pureinfotech.com/set-static-ip-address-windows-10/ IP 192.168.77.100 Subnet 255.255.255.0 Gateway 192.168.77.1 DNS 192.168.77.1 then see if you can access using 192.168.77.1 Link to comment Share on other sites More sharing options...
Ryanw Posted August 3, 2021 Author Share Posted August 3, 2021 could i just access ncpa.cpl to set the static ip? Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 4, 2021 Share Posted August 4, 2021 11 hours ago, Ryanw said: could i just access ncpa.cpl to set the static ip? I'm not sure what you're referring to there, but the best way to do this would be to follow the guide Fraser referred to. Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 Win+R brings up a window and you type in that command and it brings up network settings. I have that static ip in the network settings stuff. It didn't do anything. That's where the ipv4 and ipv6 are and all that too. After looking at the link, the stuff was the same. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 No access after doing that then, did it even try to load at all? Can you disable IPv6 on the ethernet properties as well please and try again? If that doesn't work, unplug the router from power for 10 minutes, plug in, wait 2 minutes then try accessing Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 Idk how to disable the ipv6. But unplugging it and plugging it back in for no matter of time works either. I've had it unplugged for a day before plugging it back in. Also I've never needed to disable the ipv6 before. When I got this router new all I had to do is plug it in. Nothing has worked in troubleshooting it and I had a guy who is an IT tech guy for the last 20+ years try and troubleshoot it with me. That's why I came to the thread. Pretty sure the only way this is going to work is to send it to you guys for y'all to fix. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 On the ethernet adapter properties just untick IPv6. We have to do our own troubleshooting when it comes to authorizing a router for replacement. What did you mean by you can't reset? Hold the reset button for 30 seconds, release, wait 2 minutes, then try accessing please. Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 Alright. I'm looking into the ipv6... but it doesn't reset. Not by the reset button, not by unplugging it and plugging it back in. Nothing works. Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 Alright, so disabling the IPv6 also doesn't affect it. it still wont work, it wont connect. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 The forum shows you've still got IPv6 active, can you ensure it's unticked and then applied properly? When you do the reset does the router appear to go off then on? Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 I disabled it and it didn't do anything. The router still won't connect. Then I re-enabled it... nothing I have done has had an effect on the router. Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 i always revert my settings to the previous set up when i make changes. i dont want to accidentally mess something else up by changing settings, since idk what they do and dont do. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 When you do the reset does the router appear to go off then on i.e. do the LEDs go off and then come back on after a few seconds? Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 No. They go off if I unplug it but not by the reset button. It doesn't react to the reset button at all. Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 I would love to have this fixed so I can get my router back immediately and not wait for one to get shipped. But nothing has worked. Link to comment Share on other sites More sharing options...
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