Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 Please email [email protected] with a link to this topic and your order number and we can organize a replacement Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 thank you, i did that. how long does a replacement take to ship and receive? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 33 minutes ago, Ryanw said: thank you, i did that. how long does a replacement take to ship and receive? It really depends on how fast you are to reply to any follow up emails and where you are based, they'll be best to estimate this Link to comment Share on other sites More sharing options...
Ryanw Posted August 4, 2021 Author Share Posted August 4, 2021 Ok. Well I already sent the email so I'm just waiting to hear back. I live west coast in USA. Do they overnight it? What if I offer to pay for the overnight? Is this something they would do? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 4, 2021 Administrators Share Posted August 4, 2021 9 minutes ago, Ryanw said: Ok. Well I already sent the email so I'm just waiting to hear back. I live west coast in USA. Do they overnight it? What if I offer to pay for the overnight? Is this something they would do? We're based in the UK so they will not respond now until at least the very start of office hours 10AM BST so they wouldn't be able to overnight it. Our shipping is very fast anyway so I don't think this would be necessary - once shipped its 1-2 working day delivery and that's the fastest we can do Ryanw 1 Link to comment Share on other sites More sharing options...
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