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Hello all,

I had a new virgin hub 4 installed today so I put it in modem mode, factory reset my r2 and reconnected it however I don't have an Internet connection (the Internet light on the router isn't on). I managed to set it up using and disabled IPv6 however it says wan ip is disconnected :(

Any help is appreciated, many thanks!

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2 hours ago, Shah_Tha_Sharq said:

From the picture above shouldn't the wan light be ON if its connected properly?

If it was getting an IP I'd expect so.

On 7/30/2021 at 9:25 AM, haz0ld said:

It doesn't seem to have a connection still :(

Are you using the ethernet cable we provided? If so can you try another cable and see if that works please? 

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