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Router has stopped working


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All of a sudden when I turned on my ps5 the other night the r2 wouldn't connect to the internet. I have tried all the troubleshooting I have found and have had no success getting it to work. 

 

Would greatly appreciate some help. 

 

Thanks

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6 hours ago, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

Not can access it. Network is visible but won’t let me connect to it. Thanks for the reply 

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41 minutes ago, Deemc said:

Not can access it. Network is visible but won’t let me connect to it. Thanks for the reply 

Follow the password conversion method here and see if that allows you to connect http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work

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8 hours ago, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

Not can access it. Network is visible but won’t let me connect 

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Disable WiFi on the router, apply, reboot from the interface, wait 2 minutes then enable WiFi on the router, apply, reboot from the interface, wait 2 minutes then access and see if it is better. What devices/services did you try to add? More than one on the same device?

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On 7/29/2021 at 6:41 PM, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

No I am not able to connect at all. Power lights come on the router still but I am not able to connect at all. 

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9 hours ago, Wolfofwestoz said:

No I am not able to connect at all. Power lights come on the router still but I am not able to connect at all. 

Are you connected to the R2 via ethernet or Wi-Fi?

Could you please do the following while connected to the R2 via ethernet (Windows Only): 

  1. Hit Winkey + R and enter cmd
  2. In the command prompt that appears ipconfig
  3. Send over a screenshot of the output.
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  • 2 weeks later...
On 7/29/2021 at 11:41 AM, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

No I am not able to connect at all. Power lights come on the router still but I am not able to connect at all. 

Sorry for the delayed reply, yea still nothing at all unfortunately!

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