Router has stopped working

[Wolfofwestoz]

All of a sudden when I turned on my ps5 the other night the r2 wouldn't connect to the internet. I have tried all the troubleshooting I have found and have had no success getting it to work. 

 

Would greatly appreciate some help. 

 

Thanks

[Deemc]

The same has just happened to me also tried all the troubleshooting 

[Netduma Liam]

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

[Shah_Tha_Sharq]

Same issue guys mine seems to be boot looping. 😭

[Netduma Liam]

52 minutes ago, Shah_Tha_Sharq said:

Same issue guys mine seems to be boot looping. 😭

I see you've created your own topic, I'll respond to you there!

[Deemc]

6 hours ago, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

Not can access it. Network is visible but won’t let me connect to it. Thanks for the reply 

[Netduma Fraser]

41 minutes ago, Deemc said:

Not can access it. Network is visible but won’t let me connect to it. Thanks for the reply 

Follow the password conversion method here and see if that allows you to connect http://support.netduma.com/en/support/solutions/articles/16000117883-i-ve-received-the-r2-but-the-wifi-password-doesn-t-work

[Deemc]

8 hours ago, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

Not can access it. Network is visible but won’t let me connect 

[Netduma Fraser]

19 minutes ago, Deemc said:

Not can access it. Network is visible but won’t let me connect 

Did my suggestion above help?

[Deemc]

Got on to the dashboard. Now the router keeps cutting in and out. Any suggestions? Do I need an update? 

Also get this

[Netduma Fraser]

Disable WiFi on the router, apply, reboot from the interface, wait 2 minutes then enable WiFi on the router, apply, reboot from the interface, wait 2 minutes then access and see if it is better. What devices/services did you try to add? More than one on the same device?

[Deemc]

Will try tomorrow thanks for your help. I appreciate it 

[Wolfofwestoz]

On 7/29/2021 at 6:41 PM, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

No I am not able to connect at all. Power lights come on the router still but I am not able to connect at all. 

[Netduma Liam]

9 hours ago, Wolfofwestoz said:

No I am not able to connect at all. Power lights come on the router still but I am not able to connect at all. 

Are you connected to the R2 via ethernet or Wi-Fi?

Could you please do the following while connected to the R2 via ethernet (Windows Only): 

1. Hit Winkey + R and enter cmd
2. In the command prompt that appears ipconfig
3. Send over a screenshot of the output.

[Wolfofwestoz]

On 7/29/2021 at 11:41 AM, Netduma Liam said:

Welcome to the forum guys!

Are you both able to access the DumaOS interface?

Is the NetdumaR2 Wi-Fi network still visible and can you connect to it?

 

No I am not able to connect at all. Power lights come on the router still but I am not able to connect at all. 

Sorry for the delayed reply, yea still nothing at all unfortunately!

[Netduma Fraser]

No worries, could you follow Liams steps above please?