Ceemore Posted July 22, 2021 Posted July 22, 2021 I've had my R2 for about 2 weeks. in that time ive lost internet connection about 3 times. i believe i have a Faulty unit.
Administrators Netduma Fraser Posted July 22, 2021 Administrators Posted July 22, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Does it occur on all devices - wired & wireless? What is the model of the modem/router the R2 is connected to?
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 sorry 4 drops now. this last time i couldnt even connect to the os. yes all devices lose connection. i dont know but i think im plugged directly into the ont? but my R1 worked when i plugged iy back in so thats not the problem.
Netduma Liam Posted July 23, 2021 Posted July 23, 2021 Welcome to the forum! Are you usually able to access the interface when the drops occur? Do you notice any errors appearing in the interface or does it appear to be running as expected?
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 yes the first 2 times i was able to access the os. but i dont recall it functioning. i coundt even get it to reboot. i had to manually unplugg the router.. once i let it cool down i could connect again. for a while. but now its happening more frequently. devices reporting no internet connection. im actually using my R1 now.
Netduma Liam Posted July 23, 2021 Posted July 23, 2021 18 minutes ago, Ceemore said: yes the first 2 times i was able to access the os. but i dont recall it functioning. i coundt even get it to reboot. i had to manually unplugg the router.. once i let it cool down i could connect again. for a while. but now its happening more frequently. devices reporting no internet connection. im actually using my R1 now. We've been seeing an error lately which we believe to have fixed now, when it occurs the error "This Rapp has not loaded yet..." appears on the interface, have you seen this at all?
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 I have seen that after trying to reboot from the interface.
Netduma Liam Posted July 23, 2021 Posted July 23, 2021 4 minutes ago, Ceemore said: I have seen that after trying to reboot from the interface. OK that's actually a genuine occurrence of the error, it's because QoS takes a little longer to load than most. Have you seen it at any other times?
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 No not that I can remember. I’m usually not looking at the interface when I lose connection.
Administrators Netduma Fraser Posted July 23, 2021 Administrators Posted July 23, 2021 When you do reboot wait 2 minutes before accessing, this gives all the Rapps including QoS time to load correctly. You mentioned you let it cool down and then it worked - do you mean literally that the router was quite hot and when it got cooler and you connected it then it worked? How do you have you R2 setup e.g. on a table, carpet etc?
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 it was on my desk. but after the first time i lost connection i put it on top of an empty wastepaper basket so the bottom could breathe
Administrators Netduma Fraser Posted July 23, 2021 Administrators Posted July 23, 2021 As a test, if you do ONT > R1 > R2 do the connections keep happening or are they reduced?
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 ok i think ive been pretty cool about this whole thing but thats not what i thought id have to do with something i recieved 2 WEEKS AGO! When do we start talking about me getting one that just works?
Administrators Netduma Fraser Posted July 23, 2021 Administrators Posted July 23, 2021 My theory is you may need to give the R2 a static WAN IP - not necessarily that it is faulty, doing the above test is the quickest and easiest way to determine that in my opinion
Ceemore Posted July 23, 2021 Author Posted July 23, 2021 Am I supposed to NEED a static wan ip? I didn’t see that in the user guide. And wouldn’t I have to pay extra to my isp to get one? How would I get one from my R1? Even worse why go through the R2 if the R1 is working? I thought I was upgrading. Let’s pretend I didn’t have the R1 anymore. Then what?
Administrators Netduma Fraser Posted July 24, 2021 Administrators Posted July 24, 2021 We are based in the UK, while we do offer support up until midnight your last comments were after this time so we're picking them up now. I realize you are frustrated, we are here to help. No you wouldn't need to pay extra, on the R2, go to the System Information page, what does the WAN IP say please?
Administrators Netduma Fraser Posted July 25, 2021 Administrators Posted July 25, 2021 Thanks for that, your IP does seem to be changing quite a lot from what I can see, at least once a day from what I can see, even went to IPv6 at one point. I've sent you a PM.
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