gando70 Posted July 9, 2021 Share Posted July 9, 2021 hi, i bought R2 on day one.i installed R2 3.0.205. connected to sky modem SR203 set static ip on R2 dmz on SR203 excluding wifi. Often R2 crashes the page 192.168.77.1/ is no longer accessible and navigation is no longer possible until I restart and in recent times the problem has become acute Assuming the heat, I inserted a fan under the router in order to cool it but little has changed. i only have wired devices connected and the problem shows up on all lan ports. The wifi is managed by these gadgets (Tenda Nova MW12 Wi-Fi Mesh) usually if I have the 192.168.77.1 page open I have the red screen as if it were loading. only today from 11am to now I have had 6 disconnections. At this moment the ports 1,2,3 where I connected Ps4, xbox and mw12 are blocked while port4 is still working with Imac The CPU usage is now quietly at 20% while after the restart it seemed crazy and the logs are no longer recorded from 13.30 log-1625837474117.txt Link to comment Share on other sites More sharing options...
Netduma Liam Posted July 9, 2021 Share Posted July 9, 2021 Thanks for creating a new topic, sorry to hear of this. Was that log file captured while the connection was down, or after you'd rebooted the router? 6 disconnections in one day is far more than we've seen with other users experiencing this issue, are you seeing any errors appear in DumaOS itself? Do you ever see the "Rapps not loading" error? Could you please go to Network Settings -> LAN -> DHCP and set the Lease time to 168 hours, then save settings and reboot the router. Do the disconnections still occur and how often? Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 Ok set to 168h, I made the log when I realized that lan1 and 3 were blocked. "Rapps not loading" is a very common mistake, I set 5 the parameter in istalled rapps. Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 After the last reboot (I had to unplug the power because the page was not responding) the geo filter settings are cleared Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2021 Administrators Share Posted July 9, 2021 Could you disable IPv6 in LAN/WAN Settings please and see if that makes a difference at all? Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 I had already disabled them in the configuration phase. yesterday caught by hysteria I did a factory reset and reinstalled R2 3.0.205 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2021 Administrators Share Posted July 9, 2021 Great okay and have you suffered any disconnections today after the 168hour change? Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 yes i had 2, one right now and on reboot i got this Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2021 Administrators Share Posted July 9, 2021 How are you doing the factory reset exactly and how long are you waiting after reboot before accessing the interface? Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 the reset I do it from the interface and wait for the reboot (about 2 / 3min) then I follow the wizard Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2021 Administrators Share Posted July 9, 2021 What web browser/device are you accessing the interface on? Can you try using Microsoft Edge after a reboot and see if it loads properly please? Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 i normally use chrome or firefox. i try it I had read that the Sky Wifi modems (my provider) a bit difficult (the Italian ones are the same as those distributed in the UK) after another block I decided to change it with another one I have at home (fritbox 7530) to see if things improve. so i did another reset and set everything up again. Sure the ping has improved considerably but the bandwidth has decreased ... now i keep it turned on and see what happens Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2021 Administrators Share Posted July 9, 2021 Let us know how you get on! Make sure QoS has your correct speeds input and QoS settings are done - it might be because you're using a different modem that the speeds will be reduced for a few days, this is normal and they should return Link to comment Share on other sites More sharing options...
gando70 Posted July 9, 2021 Author Share Posted July 9, 2021 2 hours ago, Netduma Fraser said: Facci sapere come ti trovi! Assicurati che QoS abbia l'input corretto della velocità e che le impostazioni QoS siano state eseguite - potrebbe essere perché stai utilizzando un modem diverso che le velocità verranno ridotte per alcuni giorni, questo è normale e dovrebbero tornare Maybe the problem with the crashes lies in the QOS but I would like to be sure. I am attaching the last log after the crash which occurred around 9.30pm log-1625860753539.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 9, 2021 Administrators Share Posted July 9, 2021 There isn't anything at that time frame unfortunately - we have got tons of information though and we're pretty certain it's almost fixed Link to comment Share on other sites More sharing options...
gando70 Posted July 10, 2021 Author Share Posted July 10, 2021 hello, it seems that for now there have been no more disconnections. I begin to think that the problem is related to QOS or IPV6 (even if in the R2 settings it is disabled while the Sky router does not allow you to disable it) which I turned off by putting the fritz. While for the QOS I have very low settings (30/30) that I detected using anti spike in the auto configuration as under load the upload has spikes that bring the ping over 70/90 ms and everything started after about 2sett from the operator change and consequent adjustment of the settings. Now I have both V6 disabled and new Congestion Control parameters and the problem never occurred again. Unfortunately I will be away over the weekend and I will not be able to update on the various tests Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 10, 2021 Administrators Share Posted July 10, 2021 That's great to hear, do keep us posted on what you find and hopefully our fix will be available soon! Link to comment Share on other sites More sharing options...
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