maxlangevin Posted July 6, 2021 Posted July 6, 2021 Hello, I recently purchased the R2 and encountered a specific issue. No matter what I do, my PC appears as offline. I am, however, getting internet through it(wired). I have tried the following so far: -Factory reset -Firmware update -Different ethernet port on my motherboard (shows a second device that is offline right away) -Delete the device (tells me I can't delete an offline device -Delete all offline devices (does not delete itself) One thing to mention is that it shows the internet name as "Network 2" instead of what most people appear to have: Netduma R2 Also, DMZ is off in my modem settings(Home hub 3000). I have only done the intial setup, nothing has changed with my modem. Anyone have any ideas on this one?
Administrators Netduma Fraser Posted July 6, 2021 Administrators Posted July 6, 2021 Hey, welcome to the forum! On the PC in question, could you open command prompt, type ipconfig press enter and post a screenshot of the results please. Do you have an AP/router in AP mode or a switch connected to the R2 that the PC is connected through?
maxlangevin Posted July 6, 2021 Author Posted July 6, 2021 Hey, thank you! There is nothing connected between the R2 and the PC. Here is the screenshot as well. Thanks for the help as well, it is appreciated!
Administrators Netduma Fraser Posted July 6, 2021 Administrators Posted July 6, 2021 You're welcome! Okay thank you, that is an odd one, lets do this: Disable Random Hardware Addresses on the WiFi for the R2 on the PC, you can follow this guide to do so - https://support.microsoft.com/en-us/windows/how-to-use-random-hardware-addresses-ac58de34-35fc-31ff-c650-823fc48eb1bc then on command prompt again, type ipconfig /release press enter, wait for it to finish then type ipconfig /renew press enter, wait for it to finish then check the Device Manager on the router, does it appear online then?
maxlangevin Posted July 6, 2021 Author Posted July 6, 2021 Still no luck after this. I tried restart my PC too after running the 2 commands and it still has not changed, unfortunately.
Netduma Liam Posted July 7, 2021 Posted July 7, 2021 OK so you still have the same IP address for the PC? Could you please go to Network Settings -> LAN -> DHCP and reserve an IP for the PC, preferably a different one to .223. Then reboot the PC and see if this helps. If not, could you please try to delete the R2 from device manager again and provide a screenshot of the error that subsequently pops up.
maxlangevin Posted July 7, 2021 Author Posted July 7, 2021 I did the first step and the IP address changed under the device, but remained offline which is weird. The R2 doesn't appear to be clickable in the device manager like the computer would be. Is there another way of deleting it?
Netduma Liam Posted July 7, 2021 Posted July 7, 2021 10 minutes ago, maxlangevin said: I did the first step and the IP address changed under the device, but remained offline which is weird. The R2 doesn't appear to be clickable in the device manager like the computer would be. Is there another way of deleting it? Are you able to access the interface from another device? If so, could you please disconnect the PC from the R2 and delete the PC device from Device manager, then reconnect it? You won't be able to click the R2 in Device Manager, why would you want to delete the R2 from Device Manager out of interest?
maxlangevin Posted July 7, 2021 Author Posted July 7, 2021 5 hours ago, Netduma Liam said: If not, could you please try to delete the R2 from device manager again and provide a screenshot of the error that subsequently pops up. Did you mean from the device manager on the PC or in the dumaOS?
Netduma Liam Posted July 7, 2021 Posted July 7, 2021 4 minutes ago, maxlangevin said: Did you mean from the device manager on the PC or in the dumaOS? Sorry, I meant on DumaOS.
maxlangevin Posted July 7, 2021 Author Posted July 7, 2021 5 hours ago, Netduma Liam said: If not, could you please try to delete the R2 from device manager again and provide a screenshot of the error that subsequently pops up. 1 hour ago, Netduma Liam said: You won't be able to click the R2 in Device Manager, why would you want to delete the R2 from Device Manager out of interest? Sorry these confused me, but I'm guessing you were asking me to delete the PC from the Device Manager? If so, I get this message, but under it is still showing offline. By the way, I appreciate your help! Sorry for the confusion!
Netduma Liam Posted July 8, 2021 Posted July 8, 2021 No worries, I probably should've been a little clearer. That's interesting, Device Manager is just mis-reporting it then. Could you please try completely disconnecting the PC from the R2, then access the R2 interface from another device (Your phone or another PC/Laptop). You should then be able to delete the PC from Device Manager. Then just reconnect the PC and you should be fine.
maxlangevin Posted July 9, 2021 Author Posted July 9, 2021 No luck, it looks like all newly added devices are added as offline automatically. I tried through my phone as well and it was offline as soon as it connected.
Administrators Netduma Fraser Posted July 9, 2021 Administrators Posted July 9, 2021 Can you do a speed test on each of the affected devices and check to see whether they show as online while doing it please?
maxlangevin Posted July 9, 2021 Author Posted July 9, 2021 It worked on the phone (see screenshot) The PC remained offline during the test, but the test was showing speeds, ping, ect... One thing to note is it shows a LAN connection to my phone, but it was through WiFi, not sure if this helps. What is still weird to me is that the connection through ethernet is still just named "Network 2" instead of Netduma R2
Administrators Netduma Fraser Posted July 9, 2021 Administrators Posted July 9, 2021 That's weird the phone is showing as LAN, what are all the wired devices you currently have connected to the router?
maxlangevin Posted July 9, 2021 Author Posted July 9, 2021 I only have 2 devices: - 1 PC (connected through LAN) - 1 Phone (connected through WiFi) I have 2 ethernet cables and 2 ethernet ports on my motherboard that I tested with the same end-result. They were both plugged in to the Netduma R2 in slot 1 & 2.
Administrators Netduma Fraser Posted July 9, 2021 Administrators Posted July 9, 2021 What settings had you changed on the router prior to first noticing the issue or was it as soon as you completed the setup wizard that you saw this behaviour?
maxlangevin Posted July 9, 2021 Author Posted July 9, 2021 I was playing around with the geo filter and the ad blocker, but reset the router after. I was looking for guides to setup geo filters for games, and when I checked the device tab, I noticed it was offline, but before changing any settings. I don't believe the issue was there before the factory reset. And I have done a 2 factory resets to try to get it to show up.
Administrators Netduma Fraser Posted July 9, 2021 Administrators Posted July 9, 2021 Okay that's great to know! So what I'd suggest is re-upgrading to .205 and then see whether the issue is still there - reset after if it still is and let us know https://forum.netduma.com/topic/34950-new-r2-firmware-30205/
maxlangevin Posted July 10, 2021 Author Posted July 10, 2021 I re-upgraded to .205 and I was now seeing my phone connected through WiFi(pic1) After that, I reset the router and it went back to both the devices showing as offline. (pic2) I did additional testing after this: - I unplugged the ethernet cable from my PC/WiFi disabled - Went in the router settings on my phone and removed the PC successfully - When I replugged the ethernet cable, it did not connect to my PC sucessfully until I unplugged the router's power supply and replugged it after 10 seconds. I was connected to the internet after this, but with no change in results. Side note: I don't know if this information is useful, but my PC now has a different IP address.
Administrators Netduma Fraser Posted July 10, 2021 Administrators Posted July 10, 2021 Did you test your PC directly after the upgrade? I'd re-upgrade and don't reset, then it will work and we can investigate the issue in the meantime
maxlangevin Posted July 10, 2021 Author Posted July 10, 2021 I re-upgraded and the phone is appearing as connected through LAN and the PC still offline unfortunately. Thanks as well, I really do appreciate your help and the team's as well!
Administrators Netduma Fraser Posted July 10, 2021 Administrators Posted July 10, 2021 Okay so don't reboot the router at all then on the PC, go to Network and Internet > Change Adapter Options > right click ethernet go to properties then click configure. Click advanced then on the list, disable Energy-Efficient Ethernet and Green Ethernet if you have the options, click ok and then restart the PC - does it appear as online once it's back up?
maxlangevin Posted July 11, 2021 Author Posted July 11, 2021 I did not have Green Ethernet as an option, but I disabled Energy Efficient Ethernet with no changes unfortunately. One thing I noticed is that my adapter is showing the connection as an "unknown network" I just tried to do ipconfig /release ipconfig /renew again, following ipconfig /flushdns. Same result.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.