Catrachofreak007 Posted April 17, 2021 Share Posted April 17, 2021 I bought the Netduma router about 5 months ago. I really love it but one day I try to log in to the router website and the router wouldn't connect to my pc and ps4. I try resetting and now it wont even turn on? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 17, 2021 Administrators Share Posted April 17, 2021 Does the power LED appear on when the router is plugged into power? While connected via ethernet to the router through the PC, open command prompt and type ipconfig press enter and post the results here please. Link to comment Share on other sites More sharing options...
Catrachofreak007 Posted April 19, 2021 Author Share Posted April 19, 2021 the router wont even turn on at all. Not even the Power led light. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 20, 2021 Share Posted April 20, 2021 15 hours ago, Catrachofreak007 said: the router wont even turn on at all. Not even the Power led light. How did you reset the router? We usually suggest holding the reset pin on the back of the R2 for thirty seconds, then allow it a few minutes to reset. Link to comment Share on other sites More sharing options...
Catrachofreak007 Posted April 22, 2021 Author Share Posted April 22, 2021 I did that but after I did it never came back on again. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 22, 2021 Share Posted April 22, 2021 Is the R2 plugged into a power extender or is it plugged directly into a wall outlet? Do you have another power adapter you could try? Link to comment Share on other sites More sharing options...
Catrachofreak007 Posted April 23, 2021 Author Share Posted April 23, 2021 On 4/22/2021 at 5:55 AM, Netduma Liam said: Is the R2 plugged into a power extender or is it plugged directly into a wall outlet? Do you have another power adapter you could try? the modem is connected to a power outlet. i try with another power adapter it didn't work. any other suggestion? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 23, 2021 Administrators Share Posted April 23, 2021 While connected via ethernet to the router through the PC, open command prompt and type ipconfig press enter and post the results here please. Link to comment Share on other sites More sharing options...
Catrachofreak007 Posted April 24, 2021 Author Share Posted April 24, 2021 My router is connected with ethernet but it has no power Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2021 Administrators Share Posted April 24, 2021 What do you mean it has no power exactly? Link to comment Share on other sites More sharing options...
Catrachofreak007 Posted April 24, 2021 Author Share Posted April 24, 2021 5 hours ago, Netduma Fraser said: What do you mean it has no power exactly? the netduma router has no power none of the light turn on even with a different adapter. Like I said before I resetted the router and it never turn on again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2021 Administrators Share Posted April 24, 2021 Email [email protected] with a link to this topic and your order number and we can sort out a replacement Link to comment Share on other sites More sharing options...
Catrachofreak007 Posted April 28, 2021 Author Share Posted April 28, 2021 On 4/24/2021 at 6:00 PM, Netduma Fraser said: Email [email protected] with a link to this topic and your order number and we can sort out a replacement I received my replacement thank you!!! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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