holyfugazi Posted April 11, 2021 Share Posted April 11, 2021 I need help with this.. I keep losing connection randomly and it wasn't always like that Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 11, 2021 Administrators Share Posted April 11, 2021 Are ALL devices losing connection or WiFi/ethernet devices? How often does it seem to occur? Does the connection return on its own or do you need to reboot? What is the model of the modem/router the R2 is connected to? Link to comment Share on other sites More sharing options...
holyfugazi Posted April 24, 2021 Author Share Posted April 24, 2021 On 4/11/2021 at 6:24 PM, Netduma Fraser said: Are ALL devices losing connection or WiFi/ethernet devices? How often does it seem to occur? Does the connection return on its own or do you need to reboot? What is the model of the modem/router the R2 is connected to? Sorry for the late reply I was OOP. Yes it loses connection on all devices, I went to the netduma router website while it was happening to do a connection test and I had extremely low internet speed, KB. please help this is happening now more often than not.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2021 Administrators Share Posted April 24, 2021 How often does it seem to occur? Does the connection return on its own or do you need to reboot? What is the model of the modem/router the R2 is connected to? Link to comment Share on other sites More sharing options...
holyfugazi Posted April 24, 2021 Author Share Posted April 24, 2021 3 minutes ago, Netduma Fraser said: How often does it seem to occur? Does the connection return on its own or do you need to reboot? What is the model of the modem/router the R2 is connected to? It returns on its own, sometimes I can hear the people I'm in a call with during the loss of connection but they cannot hear me and I disconnect from any website or game. It happened just now three times in a span of 5-10 minutes The name of my modem is HOTBOX v1.0 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2021 Administrators Share Posted April 24, 2021 Copy the WAN IP from the R2 System Information page and set that as static/reserved on the Hotbox and that should help to prevent the issue Link to comment Share on other sites More sharing options...
holyfugazi Posted April 25, 2021 Author Share Posted April 25, 2021 3 hours ago, Netduma Fraser said: Copy the WAN IP from the R2 System Information page and set that as static/reserved on the Hotbox and that should help to prevent the issue is this where i'm supposed to set it as static? if not then where would I go about it? Edit: I put a reservation but about 3 minutes after I still lost connection Link to comment Share on other sites More sharing options...
belphil Posted April 25, 2021 Share Posted April 25, 2021 See what ip your hotbox has and set that ip as your static ip in your hotbox. there should be a field where you assign the ip of your hotbox. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2021 Administrators Share Posted April 25, 2021 So put it in the IP part and then add the MAC address of the R2 which you can find in WAN > DHCP on the R2. Link to comment Share on other sites More sharing options...
holyfugazi Posted April 26, 2021 Author Share Posted April 26, 2021 Update: I have done that and for now it does NOT seem to lose connection anymore, thanks a lot boys! Netduma Liam 1 Link to comment Share on other sites More sharing options...
holyfugazi Posted April 26, 2021 Author Share Posted April 26, 2021 On 4/25/2021 at 3:05 PM, Netduma Fraser said: So put it in the IP part and then add the MAC address of the R2 which you can find in WAN > DHCP on the R2. Another update, the problem seems to be not fixed, the R2 ip is static now Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 27, 2021 Share Posted April 27, 2021 16 hours ago, holyfugazi said: Another update, the problem seems to be not fixed, the R2 ip is static now Is this now happening less consistently than before? Did you reboot the R2 after assigning the static IP? Link to comment Share on other sites More sharing options...
holyfugazi Posted April 28, 2021 Author Share Posted April 28, 2021 On 4/27/2021 at 3:11 PM, Netduma Liam said: Is this now happening less consistently than before? Did you reboot the R2 after assigning the static IP? I think so yes, but its still happening a lot I dont really notice a difference Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 In the R2 Settings, set the DHCP lease hours to 168 please then reboot the router from the interface, wait 2 minutes before connecting/accessing and see if it happens less please. Link to comment Share on other sites More sharing options...
holyfugazi Posted April 29, 2021 Author Share Posted April 29, 2021 7 hours ago, Netduma Fraser said: In the R2 Settings, set the DHCP lease hours to 168 please then reboot the router from the interface, wait 2 minutes before connecting/accessing and see if it happens less please. I'll do that right away and tell you if it happens less while I'm on throughout the day Netduma Liam and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
holyfugazi Posted April 30, 2021 Author Share Posted April 30, 2021 On 4/28/2021 at 11:00 PM, Netduma Fraser said: In the R2 Settings, set the DHCP lease hours to 168 please then reboot the router from the interface, wait 2 minutes before connecting/accessing and see if it happens less please. It is still happening and its so annoying Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 30, 2021 Administrators Share Posted April 30, 2021 How often is it occurring now? Link to comment Share on other sites More sharing options...
holyfugazi Posted April 30, 2021 Author Share Posted April 30, 2021 51 minutes ago, Netduma Fraser said: How often is it occurring now? I'd say as often as before, it's just random.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 30, 2021 Administrators Share Posted April 30, 2021 When it happens do you still have access to the interface? If so can you grab the log file as soon as you notice it happening please? Link to comment Share on other sites More sharing options...
holyfugazi Posted May 1, 2021 Author Share Posted May 1, 2021 10 hours ago, Netduma Fraser said: When it happens do you still have access to the interface? If so can you grab the log file as soon as you notice it happening please? I'll try to do that and let you know if I can Netduma Fraser 1 Link to comment Share on other sites More sharing options...
holyfugazi Posted May 1, 2021 Author Share Posted May 1, 2021 16 hours ago, Netduma Fraser said: When it happens do you still have access to the interface? If so can you grab the log file as soon as you notice it happening please? Should I private message u the log file? I have it now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 You can post it here that would be fine, thanks! Link to comment Share on other sites More sharing options...
holyfugazi Posted May 1, 2021 Author Share Posted May 1, 2021 4 minutes ago, Netduma Fraser said: You can post it here that would be fine, thanks! log-1619881400538.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2021 Administrators Share Posted May 1, 2021 Thanks for that, could you disable IPv6 in LAN/WAN Settings, reboot from the interface and see if it happens again please? Link to comment Share on other sites More sharing options...
holyfugazi Posted May 1, 2021 Author Share Posted May 1, 2021 34 minutes ago, Netduma Fraser said: Thanks for that, could you disable IPv6 in LAN/WAN Settings, reboot from the interface and see if it happens again please? Its already disabled and happening Link to comment Share on other sites More sharing options...
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