Jump to content
Reminder, starting today you will no longer be able to login to the forum using your display name, to login you must now use your email address. ×

Netduma R2 randomly losing connection


holyfugazi

Recommended Posts

  • Administrators

Are ALL devices losing connection or WiFi/ethernet devices? How often does it seem to occur? Does the connection return on its own or do you need to reboot?

What is the model of the modem/router the R2 is connected to?

Link to comment
Share on other sites

  • 2 weeks later...
On 4/11/2021 at 6:24 PM, Netduma Fraser said:

Are ALL devices losing connection or WiFi/ethernet devices? How often does it seem to occur? Does the connection return on its own or do you need to reboot?

What is the model of the modem/router the R2 is connected to?

Sorry for the late reply I was OOP.
Yes it loses connection on all devices, I went to the netduma router website while it was happening to do a connection test and I had extremely low internet speed, KB. please help this is happening now more often than not..

Link to comment
Share on other sites

3 minutes ago, Netduma Fraser said:

How often does it seem to occur?

Does the connection return on its own or do you need to reboot?

What is the model of the modem/router the R2 is connected to?

It returns on its own, sometimes I can hear the people I'm in a call with during the loss of connection but they cannot hear me and I disconnect from any website or game.

It happened just now three times in a span of 5-10 minutes

The name of my modem is HOTBOX v1.0

Link to comment
Share on other sites

3 hours ago, Netduma Fraser said:

Copy the WAN IP from the R2 System Information page and set that as static/reserved on the Hotbox and that should help to prevent the issue

33RSHON.pngEpgNPAS.png

is this where i'm supposed to set it as static? if not then where would I go about it?

Edit:  I put a reservation but about 3 minutes after I still lost connection

Link to comment
Share on other sites

On 4/25/2021 at 3:05 PM, Netduma Fraser said:

So put it in the IP part and then add the MAC address of the R2 which you can find in WAN > DHCP on the R2.

Another update, the problem seems to be not fixed, the R2 ip is static now

Link to comment
Share on other sites

On 4/27/2021 at 3:11 PM, Netduma Liam said:

Is this now happening less consistently than before? Did you reboot the R2 after assigning the static IP?

I think so yes, but its still happening a lot I dont really notice a difference

Link to comment
Share on other sites

7 hours ago, Netduma Fraser said:

In the R2 Settings, set the DHCP lease hours to 168 please then reboot the router from the interface, wait 2 minutes before connecting/accessing and see if it happens less please.

I'll do that right away and tell you if it happens less while I'm on throughout the day

Link to comment
Share on other sites

On 4/28/2021 at 11:00 PM, Netduma Fraser said:

In the R2 Settings, set the DHCP lease hours to 168 please then reboot the router from the interface, wait 2 minutes before connecting/accessing and see if it happens less please.

It is still happening and its so annoying

Link to comment
Share on other sites

10 hours ago, Netduma Fraser said:

When it happens do you still have access to the interface? If so can you grab the log file as soon as you notice it happening please?

I'll try to do that and let you know if I can 

Link to comment
Share on other sites

16 hours ago, Netduma Fraser said:

When it happens do you still have access to the interface? If so can you grab the log file as soon as you notice it happening please?

Should I private message u the log file? I have it now

Link to comment
Share on other sites

34 minutes ago, Netduma Fraser said:

Thanks for that, could you disable IPv6 in LAN/WAN Settings, reboot from the interface and see if it happens again please?

Its already disabled and happening 

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...