Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 Could you go to advanced/configuration on the Arris and disable Energy Efficient Ethernet please then reboot the router and see if that helps with the issue? Link to comment Share on other sites More sharing options...
GenMatrix Posted April 28, 2021 Author Share Posted April 28, 2021 2 hours ago, Netduma Fraser said: Could you go to advanced/configuration on the Arris and disable Energy Efficient Ethernet please then reboot the router and see if that helps with the issue? Here's all the pages that I can access on the modem ( I don't see an option for that): --------------------------------------------------------------------------------------------------------- ----------------------------------------------------------- ----------------------------------------------------------- --------------------------------------------------------------- ---------------------------------------- Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 We're working on the disconnect issue which hopefully should be resolved in the next version. We can organize a replacement but there is no guarantee you won't receive the issue on that either as it needs a firmware fix. Link to comment Share on other sites More sharing options...
GenMatrix Posted April 28, 2021 Author Share Posted April 28, 2021 2 hours ago, Netduma Fraser said: We're working on the disconnect issue which hopefully should be resolved in the next version. We can organize a replacement but there is no guarantee you won't receive the issue on that either as it needs a firmware fix. No worries. I already received a replacement for a broken LAN activity light that exhibited the same behavior. For now I'll use the XR500 on the latest beta. Even though it's beta it's stable for me. Only issue I run into on the XR500 is when wife and I try to play GTA Online at the same time (that's where the DMZ suggestion from Lian came from but that won't apply to my config). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 52 minutes ago, GenMatrix said: No worries. I already received a replacement for a broken LAN activity light that exhibited the same behavior. For now I'll use the XR500 on the latest beta. Even though it's beta it's stable for me. Only issue I run into on the XR500 is when wife and I try to play GTA Online at the same time (that's where the DMZ suggestion from Lian came from but that won't apply to my config). Appreciate your patience on the issue. With GTA are you experiencing that with the Geo-Filter off as well? Link to comment Share on other sites More sharing options...
GenMatrix Posted April 29, 2021 Author Share Posted April 29, 2021 15 hours ago, Netduma Fraser said: Appreciate your patience on the issue. With GTA are you experiencing that with the Geo-Filter off as well? Yeah, I don't use Geo-Filter at all. We haven't played in a while but since I'm using the XR500 again, I'll try again and see if it's still doing it. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 29, 2021 Share Posted April 29, 2021 27 minutes ago, GenMatrix said: Yeah, I don't use Geo-Filter at all. We haven't played in a while but since I'm using the XR500 again, I'll try again and see if it's still doing it. Thanks for confirming, let us know and we can continue to look into it. Link to comment Share on other sites More sharing options...
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