TB_251 Posted March 30, 2021 Share Posted March 30, 2021 So i jus switched out my ps4 slim which i set up on the duma r2 and now i jus got a ps4 pro and got it hooked up and now. But now my duma is all outta wack. It connects to the pro but geofilter is all messed up and wont work. I think i need to probably do a factory reset but that was a whole other problem for me. Here are some of the images ive been receiving on the app and on a desktop. Can someone help if they know whats up please. Im ready to have this thing set up and not worry ab it and get to gaming already. Link to comment Share on other sites More sharing options...
TB_251 Posted March 30, 2021 Author Share Posted March 30, 2021 Also i keep trying to pull up geofilter on the app and its not coming up at all then im jus getting that error message. I guess im gonna have to try to do a factory reset again but im hesitant bc the factory default password wouldnt work the first time so im worried im gonna have more problems trying to get connected to r2 again Link to comment Share on other sites More sharing options...
Exe_uz Posted March 30, 2021 Share Posted March 30, 2021 See link below regarding password not working, a few people have had the same issue. http://support.netduma.com/support/solutions/articles/16000117883-i-ve-received-my-new-netduma-r2-but-the-wifi-password-doesn-t-work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. Looks like you deleted the device from the Device Manager without first deleting it from the Geo-Filter which is what has caused the issue. We'll fix that but you will need to do a factory reset to resolve it. Use the password conversion method from the above link and you'll have the correct password to use after a reset. Link to comment Share on other sites More sharing options...
TB_251 Posted March 30, 2021 Author Share Posted March 30, 2021 Ok ill try it thanks. If ive already had to do the password conversion the first time i did the reset will i have to convert that 2 password i used or will i jus have to put in the same password that i converted originally. Thanks for gettin back to me so quick. Link to comment Share on other sites More sharing options...
TB_251 Posted March 30, 2021 Author Share Posted March 30, 2021 Also any tips on the right way to do the factory reset so everything goes smoothly??? And any key settings i need to change for a ps4 pro for lowest ping??? Link to comment Share on other sites More sharing options...
TB_251 Posted March 31, 2021 Author Share Posted March 31, 2021 @Netduma Fraser Ok ill try it thanks. If ive already had to do the password conversion the first time i did the reset will i have to convert that 2 password i used or will i jus have to put in the same password that i converted originally. Thanks for gettin back to me so quick. Also any tips on the right way to do the factory reset so everything goes smoothly??? And any key settings i need to change for a ps4 pro for lowest ping??? Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2021 Share Posted March 31, 2021 11 hours ago, TB_251 said: @Netduma Fraser Ok ill try it thanks. If ive already had to do the password conversion the first time i did the reset will i have to convert that 2 password i used or will i jus have to put in the same password that i converted originally. Thanks for gettin back to me so quick. Also any tips on the right way to do the factory reset so everything goes smoothly??? And any key settings i need to change for a ps4 pro for lowest ping??? It will revert back to the password you found using the conversion method. You can just do the factory reset by clicking the three-dot menu in the top right of the interface and under Advanced select Factory reset. You'll then need to setup Geo-filter for your PS4 again, we've got a guide on our knowledge base that can help you with this:http://support.netduma.com/en/support/solutions/articles/16000077072-dumaos-optimal-settings-guide-geo-filter Link to comment Share on other sites More sharing options...
TB_251 Posted April 2, 2021 Author Share Posted April 2, 2021 @Netduma Fraser @Netduma Liam Ok so i did the factory reset everything went good, got the geofilter and allow and deny list set up. But now when i join a game the ping on the geofilter is low usually like 30 to 50. But my in game ping has been crazy high like 178 and 194 alot of the time. How do i get my in game ping to match the ping on the duma?? Its bugging me big time Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 3 hours ago, TB_251 said: @Netduma Fraser @Netduma Liam Ok so i did the factory reset everything went good, got the geofilter and allow and deny list set up. But now when i join a game the ping on the geofilter is low usually like 30 to 50. But my in game ping has been crazy high like 178 and 194 alot of the time. How do i get my in game ping to match the ping on the duma?? Its bugging me big time The pings won't match as the in game ping includes processing delay which all games have so will always be higher than the Geo-Filter which shows your ping direct to the server. However, that high a discrepancy could indicate the server is under significant load and it would be advisable to try and force a different server instead and see whether the ping comes down. Link to comment Share on other sites More sharing options...
TB_251 Posted April 2, 2021 Author Share Posted April 2, 2021 Ok so i should deny these servers even though the ping is anywhere from 30 to 50 on geofilter and gameplay is smooth?? Do u know if the high ping in game will affect me winning gunfights??? Thanks again Link to comment Share on other sites More sharing options...
TB_251 Posted April 2, 2021 Author Share Posted April 2, 2021 I just turned off the filtering and the qos and tried that. And it threw me right into a 48 ping match. Any clue what is going on here??? This is stumping me Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 2, 2021 Administrators Share Posted April 2, 2021 You don't need to add them to your deny list but you can. It's possible if it is that high that it would affect it yes. It likely threw you in a server with less load, so make a note of where it was on the Geo-Filter and try to force it in future. Link to comment Share on other sites More sharing options...
TB_251 Posted April 3, 2021 Author Share Posted April 3, 2021 Sorry that im dumb but what do u mean by try to force it in the future??? If im getting lower ping in game with qos and filtering off, should i leave it like that?? But then im saying thats why i got the duma for the qos and geofiltering and all that good stuff by the way i dont have any servers denied on my list i only have servers that ive allowed with low ping in the geofilter but now necessarily low in game. Am i doing it wrong or something wrong? Thanks for your help big time though, helping me get this stuff figured out Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 So I mean you found a server that gives you great ping so now adjust the Geo-Filter to force that server each time as there is no guarantee you will get that server without it. Allow/deny is really used to add friends, servers you particularly like/dislike. You do not need to use it for every day filtering, you can just use the radius/polygons to block/allow servers. Link to comment Share on other sites More sharing options...
TB_251 Posted April 3, 2021 Author Share Posted April 3, 2021 Ok thanks and does this need to be on or off when im playing warzone. What does this slider do at the bottom? Where it says ps4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 3, 2021 Administrators Share Posted April 3, 2021 Yes that should be on as the way you have it is essentially having Filtering Mode off, if you don't enable it then it won't adhere to your settings Link to comment Share on other sites More sharing options...
TB_251 Posted April 3, 2021 Author Share Posted April 3, 2021 Ok thanks fraser. Ill be back if i can pick ur brain anymore. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 12 hours ago, TB_251 said: Ok thanks fraser. Ill be back if i can pick ur brain anymore. Of course, it's ripe for the picking whenever you need! 😂 Link to comment Share on other sites More sharing options...
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