FakeYou Posted March 29, 2021 Share Posted March 29, 2021 Hi, I'm a new to Netduma R2. I'm located at east coast of US and trying to play the servers in Europe. I have set up geo-filter in Europe, but when I search games, I only can get into games in east coast US servers. Please help for settings. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 Hey, welcome to the forum! Your settings look correct, can you provide a screenshot showing it getting you the US servers? Link to comment Share on other sites More sharing options...
FakeYou Posted March 30, 2021 Author Share Posted March 30, 2021 50 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Your settings look correct, can you provide a screenshot showing it getting you the US servers? Choose Europe when start Warzone. Before start to search games, it looks correct on geo-filter UI When start to search game, only search nearest server After get into game, pretty sure got into one of east coast US server by looking at the ping. If I'm getting into the circle in geo-filter, my ping should be around 100. Not sure what setting is wrong, pleased help. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 When you're actually in game and playing where does the server appear on the Geo-Filter Map? Is it within your radius? If so what does the Geo-Filter say your ping to the server is? Link to comment Share on other sites More sharing options...
FakeYou Posted March 30, 2021 Author Share Posted March 30, 2021 27 minutes ago, Netduma Fraser said: When you're actually in game and playing where does the server appear on the Geo-Filter Map? Is it within your radius? If so what does the Geo-Filter say your ping to the server is? To answer your question: Yes. I can see a server on the map, but normally I will get into a east coast US servers. Just tried again: I can see a server in the circle, but ping is 22ms??? How that possible? I'm at east coast US. And Domain Name stun.us.demonware.net. Does this domain look like in US?  And game is keeping searching for 165ms and never get a match. Now is 12pm EST, but the timezone in that circle should be the busiest time for gaming.  To conclude my tests so far, 1. With geo-filter in the screenshot, get a game in east coast US servers 2. With geo-filter in the screenshot, keeping searching games, never get a match 3. With geo-filter in the screenshot, I can get into a game within the circle, but very rare. After first game in that circle, the second game will bring me back into east coast servers. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 It's an authentication server required for online play, it is mislocated on the map and should be located in the US. Try this: Quit the game/client completely - including from the System Tray Remove device from Geo-Filter Re-sync cloud from Geo-Filter Map menu (if you get a too long message, wait 1 minute then refresh the page and it will have applied) Re-add the device to the Geo-Filter Setup the Geo-Filter and put Ping Assist to 0 Wait 2 minutes Boot up the client/game Link to comment Share on other sites More sharing options...
FakeYou Posted March 31, 2021 Author Share Posted March 31, 2021 On 3/30/2021 at 12:57 PM, Netduma Fraser said: It's an authentication server required for online play, it is mislocated on the map and should be located in the US. Try this: Quit the game/client completely - including from the System Tray Remove device from Geo-Filter Re-sync cloud from Geo-Filter Map menu (if you get a too long message, wait 1 minute then refresh the page and it will have applied) Re-add the device to the Geo-Filter Setup the Geo-Filter and put Ping Assist to 0 Wait 2 minutes Boot up the client/game Thanks for the instructions. I tried the steps above, but I still not able to play on the server within the circle. I'm only able to get games on east coast US. Anything else I can try? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2021 Administrators Share Posted March 31, 2021 Can you provide a screenshot of the Geo-Filter showing you getting the games in that location including the ping panel please? Then I may be able to tell why it has been allowed. Link to comment Share on other sites More sharing options...
FakeYou Posted March 31, 2021 Author Share Posted March 31, 2021 40 minutes ago, Netduma Fraser said: Can you provide a screenshot of the Geo-Filter showing you getting the games in that location including the ping panel please? Then I may be able to tell why it has been allowed. I'm located at east coast US. From the screenshot, I can see a server within the circle, but the ping to that server is only 5ms? Doesn't make sense to me. Â Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2021 Administrators Share Posted March 31, 2021 Thanks very much, I'll need to talk to the team about this - doesn't seem as though Ping Heatmap is reflecting what the Geo-Filter sees and vice versa. Link to comment Share on other sites More sharing options...
EspiritDeCorps Posted March 31, 2021 Share Posted March 31, 2021 I have the exact problem. I am from Eastern Europe and I cannot connect to any Asia server Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2021 Administrators Share Posted March 31, 2021 1 hour ago, EspiritDeCorps said: I have the exact problem. I am from Eastern Europe and I cannot connect to any Asia server It will be quite hard to force those servers. If you create a new topic and include a screenshot of your Geo-Filter settings we can try to advise as best we can. Link to comment Share on other sites More sharing options...
EspiritDeCorps Posted March 31, 2021 Share Posted March 31, 2021 In the daytime I can easily connect to those servers, after 00:00 GMT +2 it's barely impossible to connect to that area. Right now I tried to connect to mid-US, and they put me in the lobby on couple of seconds. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 1, 2021 Share Posted April 1, 2021 13 hours ago, EspiritDeCorps said: In the daytime I can easily connect to those servers, after 00:00 GMT +2 it's barely impossible to connect to that area. Right now I tried to connect to mid-US, and they put me in the lobby on couple of seconds. Some servers are only available during peak times etc, as Fraser suggests, make a new topic and we'll look into it with you  Link to comment Share on other sites More sharing options...
Drjay Posted December 6, 2021 Share Posted December 6, 2021 I'm having same issues, from the West Coast and i been trying to connect to the Mid-West servers and its impossible, sitting on cue looking for a match for over 30 mins and it just doesnt connect, any ideas how to fix this? Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 6, 2021 Share Posted December 6, 2021 9 hours ago, Drjay said: I'm having same issues, from the West Coast and i been trying to connect to the Mid-West servers and its impossible, sitting on cue looking for a match for over 30 mins and it just doesnt connect, any ideas how to fix this? How many servers are in the filter radius you've configured roughly? You could also try setting Ping Assist to around 40 to give you a few more options. Link to comment Share on other sites More sharing options...
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