Quinta Posted March 25, 2021 Posted March 25, 2021 Good evening, i recently got my R2 shiped, and i am having a bit of a problem with it, after i provide my ISP’s username and password and press submit, it says “Could not detect an internet connection” . My previous router is an xr 300 and i am using DumaOs software, thing is with xr300 everything works just fine, but r2 just wont see my internet and i dont know why. I made a factory reset and tried to update the firmware, and it only tells me it will last like 2 minutes , but i’ve waited 20+ and still same message! Thanks
Netduma Liam Posted March 25, 2021 Posted March 25, 2021 2 hours ago, Quinta said: Good evening, i recently got my R2 shiped, and i am having a bit of a problem with it, after i provide my ISP’s username and password and press submit, it says “Could not detect an internet connection” . My previous router is an xr 300 and i am using DumaOs software, thing is with xr300 everything works just fine, but r2 just wont see my internet and i dont know why. I made a factory reset and tried to update the firmware, and it only tells me it will last like 2 minutes , but i’ve waited 20+ and still same message! Thanks Welcome to the forum! Where are you inputting your ISPs username and password? Is this needed for PPPoE?
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 Have you completed the setup wizard? If so go to Settings > WAN > PPPoE and enter it in there and apply. You may then need to reboot the router from the interface, do you get a connection then?
Quinta Posted March 25, 2021 Author Posted March 25, 2021 Before i start de setup wizard i get de message that it could not detect an internet conection, not sure why since xr300 can connect without a problem...
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 Click to enter the internet details manually and then skip past that, finish the wizard and then enter it manually and see if it works.
Quinta Posted March 25, 2021 Author Posted March 25, 2021 Ok i have tried that , still not getting a connection. Do you need a video of whats going on or something ?
Quinta Posted March 25, 2021 Author Posted March 25, 2021 I’ve managed to connect it , dunno how, i just did like 4th factory reset and it worked .. thank for assistance ! Have a great day
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 Ah great to hear that, thanks for the update! You too, let us know if you have any other issues or questions and we'll be happy to help.
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