Raikun Posted March 22, 2021 Posted March 22, 2021 I'm having trouble starting the Connection Benchmark on my R2, firmware version 3.0.205, where if I click the Run Test button nothing happens, and after checking the logs, I see the following message: rm: can't remove '/tmp/benchmark/history/*': No such file or directory Any assistance would be greatly appreciated. PS: I have already reinstalled firmware with Factory Defaults, just as a necessary precaution.
Administrators Netduma Fraser Posted March 22, 2021 Administrators Posted March 22, 2021 The error indicates that you may have clicked the delete all tests button in the menu at some point. What web browser/device are you using to run the test?
Raikun Posted March 22, 2021 Author Posted March 22, 2021 9 minutes ago, Netduma Fraser said: The error indicates that you may have clicked the delete all tests button in the menu at some point. What web browser/device are you using to run the test? Chrome latest version on Macbook Catalina
Administrators Netduma Fraser Posted March 22, 2021 Administrators Posted March 22, 2021 Can you provide a full page screenshot of what you see when you click run test - even if it doesn't show much please? Also disable IPv6 in WAN/LAN and then retry the test please and see if it works.
Raikun Posted March 23, 2021 Author Posted March 23, 2021 19 hours ago, Netduma Fraser said: Can you provide a full page screenshot of what you see when you click run test - even if it doesn't show much please? Also disable IPv6 in WAN/LAN and then retry the test please and see if it works. Here it is: I also disabled IPv6 but to no avail. In the above screenshot, I hit Run test and nothing happens.
Administrators Netduma Fraser Posted March 23, 2021 Administrators Posted March 23, 2021 Do you have an Adblocker active on the web browser? If so can you disable this please? Also if you could provide an uncropped screenshot that would be helpful, there can be things I can spot outside the crop.
Raikun Posted March 24, 2021 Author Posted March 24, 2021 23 hours ago, Netduma Fraser said: Do you have an Adblocker active on the web browser? If so can you disable this please? Also if you could provide an uncropped screenshot that would be helpful, there can be things I can spot outside the crop. Sure, uncropped screenshot attached. Also, Adblocker is disabled.
Administrators Netduma Fraser Posted March 24, 2021 Administrators Posted March 24, 2021 Right click the page, click Inspect Element, click the Network tab in the window that appears. Tick disable cache, then hold the refresh button on the web browser until the options appear, click the bottom option to hard reload and empty cache, then try the test again please.
Raikun Posted March 25, 2021 Author Posted March 25, 2021 9 hours ago, Netduma Fraser said: Right click the page, click Inspect Element, click the Network tab in the window that appears. Tick disable cache, then hold the refresh button on the web browser until the options appear, click the bottom option to hard reload and empty cache, then try the test again please. I got this:
Netduma Liam Posted March 25, 2021 Posted March 25, 2021 Are you seeing the same issue across all browsers? Could you perhaps try with Firefox or Safari?
Raikun Posted March 25, 2021 Author Posted March 25, 2021 2 hours ago, Netduma Liam said: Are you seeing the same issue across all browsers? Could you perhaps try with Firefox or Safari? Same deal with Safari and Firefox:
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 This is the site we use for the Connection Benchmark speed test, can you see if you can load the page and perform a speed test on there successfully please? https://speed.measurementlab.net/#/
Raikun Posted March 25, 2021 Author Posted March 25, 2021 12 minutes ago, Netduma Fraser said: This is the site we use for the Connection Benchmark speed test, can you see if you can load the page and perform a speed test on there successfully please? https://speed.measurementlab.net/#/ Successfully done:
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 What is the modem/router model the R2 is connected to? I'm thinking there is some Firewall setting on there potentially blocking it.
Raikun Posted March 25, 2021 Author Posted March 25, 2021 9 minutes ago, Netduma Fraser said: What is the modem/router model the R2 is connected to? I'm thinking there is some Firewall setting on there potentially blocking it. Don't think that's it. The modem is an ARRIS and I personally configured it on Bridge mode, so I could point my own subdomain to the router's interface. Plus, before upgrading to the last firmware version, it used to work.
Raikun Posted March 25, 2021 Author Posted March 25, 2021 New twist. Traffic Controller also does not allow me to Add Rule. Same behavior as Connection Benchmark. And Rapp Store looks like this:
Administrators Netduma Fraser Posted March 25, 2021 Administrators Posted March 25, 2021 If you downgrade now then to .179 does it work?
Raikun Posted March 25, 2021 Author Posted March 25, 2021 4 hours ago, Netduma Fraser said: If you downgrade now then to .179 does it work? I haven't tried it but it did last time I checked. I'll get on it as soon as I finish work and report back.
Featured Comment Raikun Posted April 6, 2021 Author Featured Comment Posted April 6, 2021 UPDATE: So I have my router's IP attached to a public subdomain that I own ( I access it thru encrypted web sessions), and I discovered that Connection Benchmark works perfectly if I use the internal IP rather than the subdomain. So I guess that puts the issue to rest. Thanks for the help @Netduma Fraser
Administrators Netduma Fraser Posted April 6, 2021 Administrators Posted April 6, 2021 Great to hear that and thanks for the update with the solution!
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