Random2006 Posted March 16, 2021 Share Posted March 16, 2021 I received my r2 last week. Upon setting it up rapps wouldn't load and kept giving me an error. I came to the forums and saw some suggestions to unpin all the apps and to set retries to 5. It took a few reboots but I got everything unpinned. It was definitely much faster but after the router is on for a few hours the apps will again fail to load. The ones that would load take 60+ seconds to load at times. Yesterday I decided to reset it and then I had to go through the process over again of unpinning the apps with the same result. Currently I turned off Geo-Filter, QoS, Adblocker, and VPN to see if that would help with the performance but it didn't appear to have an impact. Checking Rapp Performance it looks like Device Manager is using a lot more of the resources than the other apps. I don't know if it's related but my wife will complain that the WiFi stops working and I'll have to restart again. Any help would be appreciated. ercarlson8 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 16, 2021 Administrators Share Posted March 16, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. When you see the issue happening, click the 3 dot icon in the top right of the interface, go to advanced and then click Rapp performance please. Then go to the Advanced tab on the Window that appears. Click on the Memory (P) column so that it shows the highest value at the top and lowest at the bottom. Then hover above the Rapp column until you see the option 'Show Kernel Values' appear, then click that. Once you've done that take a screenshot of the entire window please. Are you using Mirror mode for WiFi or have you disabled this and connecting to 2.4/5GHz manually? Link to comment Share on other sites More sharing options...
Random2006 Posted March 17, 2021 Author Share Posted March 17, 2021 I'm on separate wifi channels as well. Edit: So far today it's been better but I haven't tried to enable any of the features I had previously disabled again today. Link to comment Share on other sites More sharing options...
Random2006 Posted March 17, 2021 Author Share Posted March 17, 2021 8 minutes ago, Random2006 said: I'm on separate wifi channels as well. Edit: So far today it's been better but I haven't tried to enable any of the features I had previously disabled again today. I spoke too soon. After I took the screenshot I tried to go to some apps and nothing will load. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 17, 2021 Administrators Share Posted March 17, 2021 That's great thank you, can you take another one while nothing is loading please? Link to comment Share on other sites More sharing options...
Random2006 Posted March 17, 2021 Author Share Posted March 17, 2021 Just now, Netduma Fraser said: That's great thank you, can you take another one while nothing is loading please? Link to comment Share on other sites More sharing options...
bobby boy Posted March 20, 2021 Share Posted March 20, 2021 The R-apps and dashboard hardly ever work for me. Very annoying. There are various posts about "workarounds" and clearing cache etc....but it should just work. I love the router but by god is it a pain when you want to change some settings and you can't because the R-apps or the interface won't load properly. You just sit there watching the circle spin hoping it will load the screen but hardly ever does ercarlson8 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 20, 2021 Administrators Share Posted March 20, 2021 @Random2006 thank you for that, I've passed this on to the devs, one of the values is above the limit it should be. @bobby boy I totally understand you're frustration and we are working on it. With the help of the community it really speeds up our debugging of issues like this, so if you could do the above as well when you see it we'd really appreciate it. Link to comment Share on other sites More sharing options...
ercarlson8 Posted September 1, 2021 Share Posted September 1, 2021 unfortunately I have had this router since launch and I had to buy another router to use since i've had so many issues. i just set it up hoping the latest firmware would have corrected the no internet connection issue on setup.....it didn't. I finally found a workaround on the forum and now I am having this Rapp not loading issue. The apps are the whole reason you buy this router...if they are not working, what is the point? I think I will have to go back to my alternate router....very sad. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 1, 2021 Administrators Share Posted September 1, 2021 24 minutes ago, ercarlson8 said: unfortunately I have had this router since launch and I had to buy another router to use since i've had so many issues. i just set it up hoping the latest firmware would have corrected the no internet connection issue on setup.....it didn't. I finally found a workaround on the forum and now I am having this Rapp not loading issue. The apps are the whole reason you buy this router...if they are not working, what is the point? I think I will have to go back to my alternate router....very sad. I've sent you a PM Link to comment Share on other sites More sharing options...
Jforrest1978 Posted November 26, 2021 Share Posted November 26, 2021 I've just updated the software for my R2. QOS rapp won't load. I'm getting quite frustrated with this router. Bought it to make my life easier but honestly, I haven't found any improvement in my connection to game servers (play mostly Warzone) and the software is constantly causing me issues with the rapps not loading. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 26, 2021 Share Posted November 26, 2021 10 hours ago, Jforrest1978 said: I've just updated the software for my R2. QOS rapp won't load. I'm getting quite frustrated with this router. Bought it to make my life easier but honestly, I haven't found any improvement in my connection to game servers (play mostly Warzone) and the software is constantly causing me issues with the rapps not loading. Welcome to the forum! Sorry to hear this, which firmware did you upgrade from and to? Did you factory reset after the firmware upgrade? Link to comment Share on other sites More sharing options...
Deng Posted November 26, 2021 Share Posted November 26, 2021 Hello, after I upgraded the firmware (394) and did a reset to factory settings I've also encountered this problem with most of the rapps failing to load after the first reboot. Second reboot fixed it for me and it's rock solid ever since. Netduma Fraser and Jabra 1 1 Link to comment Share on other sites More sharing options...
Jabra Posted November 26, 2021 Share Posted November 26, 2021 Just now, Deng said: Hello, after I upgraded the firmware (394) and did a reset to factory settings I've also encountered this problem with most of the rapps failing to load after the first reboot. Second reboot fixed it for me and it's rock solid ever since. Same thing for me, upgraded to 394 and nothing was loading; did a second factory reset and everything has been loading without any problems so far (touch wood). Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 26, 2021 Administrators Share Posted November 26, 2021 Thanks for the reports @Deng & @Jabra ! @Jforrest1978 please do the above if a singular factory reset hasn't resolved it for you. Link to comment Share on other sites More sharing options...
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