ND Travis Posted March 9, 2021 Share Posted March 9, 2021 i was unable to access netduma router dashboard it just loads and says rapp store not available. so I'm trying to factory reset and nothing happens when I hold the button in. this router is 3 months old i have factory reset before without issue. i could hold the button for 60 seconds and it still does nothing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 10, 2021 Administrators Share Posted March 10, 2021 What do you mean by the button does nothing? You should hold it for 30 seconds, then release and wait 2 minutes. Then access the interface and you should be presented with the setup wizard, does that happen? Link to comment Share on other sites More sharing options...
Georgegarcia408 Posted March 10, 2021 Share Posted March 10, 2021 I can't seem to connect to the wifi of my netduma router. Initially I was able to login and setup. Then I did a reset due to I was getting very slow internet. Now wifi password doesn't work. Not sure what happened, but very frustrating. Waited for this router and I already seen to have problems. Need some guidance or probably returning router. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 10, 2021 Share Posted March 10, 2021 9 hours ago, Georgegarcia408 said: I can't seem to connect to the wifi of my netduma router. Initially I was able to login and setup. Then I did a reset due to I was getting very slow internet. Now wifi password doesn't work. Not sure what happened, but very frustrating. Waited for this router and I already seen to have problems. Need some guidance or probably returning router. Welcome to the forum! I'd suggest connecting to the R2 via wired for the initial setup, we've been hearing some reports of default Wi-Fi passwords changing after a factory reset which we are looking into on a matter of priority. Link to comment Share on other sites More sharing options...
Dakwerker212 Posted April 4, 2021 Share Posted April 4, 2021 I have the same problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 1 hour ago, Dakwerker212 said: I have the same problem. Hey, welcome to the forum! Have you followed the above suggestions? Link to comment Share on other sites More sharing options...
Dakwerker212 Posted April 4, 2021 Share Posted April 4, 2021 Yes, i have . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 What do you actually see when you are on the interface? Link to comment Share on other sites More sharing options...
Dakwerker212 Posted April 4, 2021 Share Posted April 4, 2021 I can not get connected to the interface. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2021 Administrators Share Posted April 4, 2021 Open command prompt on the PC that is connected to the router, type ipconfig and press enter then post the results here please Link to comment Share on other sites More sharing options...
Dakwerker212 Posted April 11, 2021 Share Posted April 11, 2021 My problem is solved by using the password conversion method. thx Netduma Fraser and Newfie 2 Link to comment Share on other sites More sharing options...
MrFerra Posted July 16, 2021 Share Posted July 16, 2021 On 4/4/2021 at 10:43 AM, Netduma Fraser said: Open command prompt on the PC that is connected to the router, type ipconfig and press enter then post the results here please Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::9401:4eec:a138:bda6%6 Autoconfiguration IPv4 Address. . : 169.254.189.166 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . When i conecct the R2 to my pc only appear undifined network. Cant reset the R2 Link to comment Share on other sites More sharing options...
Netduma Liam Posted July 16, 2021 Share Posted July 16, 2021 5 hours ago, MrFerra said: Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::9401:4eec:a138:bda6%6 Autoconfiguration IPv4 Address. . : 169.254.189.166 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . When i conecct the R2 to my pc only appear undifined network. Cant reset the R2 Welcome to the forum! Sorry to hear you've been having this issue, were you connected directly to the R2 when you ran this command? Are you connected via wired or wireless? How did you try to factory reset the R2? Link to comment Share on other sites More sharing options...
Muffing Posted October 4, 2022 Share Posted October 4, 2022 Same problem here. This router doesn't work. What is the return policy on this? Link to comment Share on other sites More sharing options...
Netduma Liam Posted October 5, 2022 Share Posted October 5, 2022 10 hours ago, Muffing said: Same problem here. This router doesn't work. What is the return policy on this? Could you create a new topic with as much information on your issue as possible so we can look into this with you? You can see our return terms at https://netduma.com/terms. Link to comment Share on other sites More sharing options...
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