OnlineGamer Posted February 20, 2021 Share Posted February 20, 2021 after 3 factory resets traffic prioritization wont load and remains with a loading circle. i know it is a beta and i pray it gets fixed because honestly all the hope and patience i had with with this router is about to be out the window. ever since this router came it has been nothing but problems. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2021 Administrators Share Posted February 20, 2021 Can you provide a screenshot of the entire page please showing this happening? Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 Just now, OnlineGamer said: I just did another FR and this is what it is doing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2021 Administrators Share Posted February 20, 2021 A factory reset should definitely have cleared that - how did you do the reset? Did it prompt you to go through the setup wizard after? Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 I did the FR from within the router interface under administration/backup settings/erase. after it erased it took me through the whole process of setting up your router logging psswrd, Speedtest, wifi config. Etc at first the ping heat map wasn’t working either but I guess the problem went away Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2021 Administrators Share Posted February 20, 2021 Okay can you try doing it using the hardware button instead please, I don't think the reset worked properly. Hold the button for 30 seconds, release, wait 2 minutes for it to boot up and then see whether the error has gone. Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 1 hour ago, Netduma Fraser said: Okay can you try doing it using the hardware button instead please, I don't think the reset worked properly. Hold the button for 30 seconds, release, wait 2 minutes for it to boot up and then see whether the error has gone. nope. error still remains Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2021 Administrators Share Posted February 20, 2021 Do you know what the device was that you previously had added to the feature? You'll need to connect the device back to the router and rename it to be the same as before and then the error will go away. Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 2 minutes ago, Netduma Fraser said: Do you know what the device was that you previously had added to the feature? You'll need to connect the device back to the router and rename it to be the same as before and then the error will go away. Well it was my Xbox one and both switches I’ll try the Xbox one it might be that one Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 48 minutes ago, OnlineGamer said: Well it was my Xbox one and both switches I’ll try the Xbox one it might be that one nope. error still remains. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 20, 2021 Administrators Share Posted February 20, 2021 Does it have the exact same name as previously and the device type? Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 20, 2021 Author Share Posted February 20, 2021 Just now, Netduma Fraser said: Does it have the exact same name as previously and the device type? Yes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 21, 2021 Administrators Share Posted February 21, 2021 Could you upgrade to the same version using TFTP please then perform a reset and see if it works then? https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
OnlineGamer Posted February 21, 2021 Author Share Posted February 21, 2021 37 minutes ago, Netduma Fraser said: Could you upgrade to the same version using TFTP please then perform a reset and see if it works then? https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP ok for the future. the problem was because my device used to connect through 5g and not 2.4. once i connected the switch to 5g the error went away Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 21, 2021 Administrators Share Posted February 21, 2021 That's odd as the MAC and IP address would be the same regardless but well done for figuring it out, I'll keep that in mind going forward. Link to comment Share on other sites More sharing options...
OnlineGamer Posted November 8, 2021 Author Share Posted November 8, 2021 brand new update same issue. after so many years of bad service i officially give up on this router. Honestly i shouldnt have to go through this issue, nor shou;ld i go through resetting my router 100 times for things to work properly, nor should i have to factory reset my router 200 thousand times for it to work properly. this is BS and too many problems for this to keep happening on top of so many other issues. i will now give asus a try. also ping heatmap gives this error Uncaught SyntaxError: Unexpected end of JSON input Nalsano_ 1 Link to comment Share on other sites More sharing options...
OnlineGamer Posted November 8, 2021 Author Share Posted November 8, 2021 On 2/21/2021 at 7:46 AM, Netduma Fraser said: That's odd as the MAC and IP address would be the same regardless but well done for figuring it out, I'll keep that in mind going forward. 6th factory reset and no devices connected except for of course my PC and still traffic prioritization shows as device not found and satys loading and loading. yea no i am sorry but this router was a waste of money filled with headaches. Link to comment Share on other sites More sharing options...
Netduma Liam Posted November 9, 2021 Share Posted November 9, 2021 Have you checked if you've connected to 2.4GHz again like last time? Could you also please re-sync cloud in Ping Heatmap and see if that resolves the error you're getting? Link to comment Share on other sites More sharing options...
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