Oren Tasuna Posted February 2, 2021 Share Posted February 2, 2021 So as if the crippled Wi-Fi and numerous disconnections on a semi-hourly basis aren't enough, the one feature that was working stopped working. For some reason I don't see anymore the opponent I'm matched against in the Geo filter map, nor do I see any ping information in the auto ping panel. Can't say I'm surprised... guess I'll have to wait to the update that will come at god knows when as if it hasn't been months since last update. Thanks a lot NETDUMA, great product. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 2, 2021 Administrators Share Posted February 2, 2021 How have you added the device to the Geo-Filter? What platform are you playing on? What game are you playing? Link to comment Share on other sites More sharing options...
Oren Tasuna Posted February 3, 2021 Author Share Posted February 3, 2021 As I said, the feature was working, it just stopped working. It is Fifa 21 on PS4 in Online Seasons mode (P2P), it stopped working while I was playing without any change from my side. Link to comment Share on other sites More sharing options...
Netduma Liam Posted February 3, 2021 Share Posted February 3, 2021 Could you try removing the profile, flush the cloud, re-add the profile and see if this resolves the issue? Link to comment Share on other sites More sharing options...
Oren Tasuna Posted February 3, 2021 Author Share Posted February 3, 2021 Tried what you suggested, now player is shown in the Radar but no auto ping (Auto ping host is grayed out in options) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3, 2021 Administrators Share Posted February 3, 2021 Can you screenshot what you see for it being greyed out please? Link to comment Share on other sites More sharing options...
Oren Tasuna Posted February 3, 2021 Author Share Posted February 3, 2021 Attached Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 3, 2021 Administrators Share Posted February 3, 2021 I haven't seen that before, can you show how you've added the device to the Geo-Filter please? Also don't use fast search, that will probably get you in worse games Link to comment Share on other sites More sharing options...
Oren Tasuna Posted February 3, 2021 Author Share Posted February 3, 2021 Just followed the steps above... I noticed this happens only in dashboard view, in Geo Filter Auto Ping is not disabled. I've disabled fast search and ping assist, but since I've set ping assist once router ignores me disabling it and keeps matching me with players displayed as ping assist players which are outside my Radar and obviously, with higher ping. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2021 Administrators Share Posted February 4, 2021 Ahhh I see, yes that makes sense on the dashboard because a panel can't be created on the dashboard it needs to be pinned. So go to the Geo-Filter page, enable Auto Ping, then pin the Auto Ping panel and then on the dashboard it will update with whatever server you're on. Fast search would have been doing that so should stop now. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted February 4, 2021 Author Share Posted February 4, 2021 It was pinned... I used to have auto ping update on the dashboard until this issue started. Anyways, did your suggested steps (unpinned then pinned again), auto ping is still grayed, I'll check later if auto ping updates. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2021 Administrators Share Posted February 4, 2021 It will be greyed out because you can't disable/enable it once it is pinned but as it is pinned it will work. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted February 7, 2021 Author Share Posted February 7, 2021 Now ping shows again but ping assist doesn't. when I set ping assist above 0 it just finds opponents with any ping (obviously much higher than what I set) and way outside my polygons or radius. Seriously, this router is at a state where you should just recall it and re-sell it when it's working, currently - based on my experience and other posts in this forum - literally almost nothing works, not just by the standards you aim to set in you're promos but even by the standards of a cheap 30$ router. And on top of that, you don't even bother with publishing updates or fixes for months. This is truly a huge disrespect to your paying customers who thought they bought a working router just to end up being alpha testers for this dis-functional product. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 8, 2021 Administrators Share Posted February 8, 2021 Ping Assist does connect you to hosts outside your radius so that you never miss the opportunity for a good game. The way Ping Assist works is that it takes the first ping response for a host but by the nature of pings they do fluctuate. Say for example, it pings a server and gets a response of 25ms but your limit is 30ms then it will allow it, even if the server ping then goes up to 35ms. It's a support forum so you will just see support topics/issues here, relative to the actual customer base it is within the normal range for a retail product. We realize WiFi for example isn't as good as it should be and we're working hard on that. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now