SendNukes Posted January 28, 2021 Posted January 28, 2021 I've been using the Netduma R2 for a few months and I just recently upgraded to the XR1000. The issue is that it randomly drops connection multiple times a day. My modem stays online, just the nighthawk goes off. It's an issue because I'm at work all day and if it drops, everyone at home is without internet all day. And it also drops while I'm playing online sometimes. Is this a known issue with a known fix?
Administrators Netduma Fraser Posted January 29, 2021 Administrators Posted January 29, 2021 Is it a pure modem or one with WiFi? I haven't seen a specific issue on that with the 1000 but it may be the DHCP issue that Netgear are currently investigating. In Settings > Monitoring > Connection Status what is the DHCP lease obtained and expired times?
SendNukes Posted January 30, 2021 Author Posted January 30, 2021 It's just a modem. And ill check the dhcp after a while. I just factory reset the xr1000. Hoping it helps
Administrators Netduma Fraser Posted January 30, 2021 Administrators Posted January 30, 2021 Okay this is probably the DHCP issue but they are actively investigating it so chances are they'll have a fix soon. Have you experienced the issue since you did a reset?
SendNukes Posted February 2, 2021 Author Posted February 2, 2021 On 1/30/2021 at 6:23 AM, Netduma Fraser said: Okay this is probably the DHCP issue but they are actively investigating it so chances are they'll have a fix soon. Have you experienced the issue since you did a reset? Yea, it still happens
SendNukes Posted February 2, 2021 Author Posted February 2, 2021 But if it was a dhcp lease issue, wouldn't it only disconnect temporarily, then reassign? This issue im having kick my router offline until I reset it
Netduma Liam Posted February 2, 2021 Posted February 2, 2021 1 hour ago, SendNukes said: But if it was a dhcp lease issue, wouldn't it only disconnect temporarily, then reassign? This issue im having kick my router offline until I reset it Possibly, but the issue may be with the re-assigning part, like Fraser said it's still being investigated so it's hard to say
SendNukes Posted February 5, 2021 Author Posted February 5, 2021 On 1/28/2021 at 6:04 PM, Netduma Fraser said: Is it a pure modem or one with WiFi? I haven't seen a specific issue on that with the 1000 but it may be the DHCP issue that Netgear are currently investigating. In Settings > Monitoring > Connection Status what is the DHCP lease obtained and expired times? Ok im looking at it now. Lease obtained: 1 day Lease expires: 21 hours 4 minutes
Netduma Liam Posted February 5, 2021 Posted February 5, 2021 8 hours ago, SendNukes said: Ok im looking at it now. Lease obtained: 1 day Lease expires: 21 hours 4 minutes How frequently are the drops happening? Every couple of hours?
SendNukes Posted February 7, 2021 Author Posted February 7, 2021 On 2/5/2021 at 6:42 AM, Netduma Liam said: How frequently are the drops happening? Every couple of hours? Yes
Administrators Netduma Fraser Posted February 7, 2021 Administrators Posted February 7, 2021 Could you have a look at the log file in the System Information page please and see whether there are any entries around the time the issue occurs and post it here?
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