conorsavage Posted November 28, 2020 Share Posted November 28, 2020 Hi all, advised to post here by the very helpful @Newfie. Got the xr500 last week. I have full fiber with BT and I could not get the router to work plugged directly into my fiber box. I have it set up now as an access point plugged into the isp provided router. It does not seem to be performing as expected. Wifi coverage is awful and constantly dropping, the speeds on WiFi are about 10% of what I’m getting in my isp provided hub and even the Ethernet cuts out from time to time. I’m on the most up to date firmware. Anyone got any ideas? Link to comment Share on other sites More sharing options...
Newfie Posted November 28, 2020 Share Posted November 28, 2020 Hi, thanks for posting here. @Netduma Fraser is a wizard at connections and knows just about every connection out there so I’m sure he will double check your connection out as I am not familiar with fibre connections. we need to get you connect as in AP mode many router functions are not working as it’s just an Access point. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2020 Administrators Share Posted November 28, 2020 Hey, welcome to the forum! So in Access Point mode all the DumaOS features are disabled which also gives us very little settings to change in order to troubleshoot. The fact it is working in AP mode means you do have it connected to a router and not a modem so there should be no issue getting internet through it. Does the ISP router also provide WiFi? If you take it out of router mode and then reboot the router, do you have internet? Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 I have internet in both access point and router mode when it is plugged into my ISP router. My ISP router has WiFi also, yes. The speeds on it are a lot higher than the speeds I am getting on the xr500. Can the xr500 work without my ISP hub? Sorry if these questions seem daft but networking isn’t really my jam Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2020 Administrators Share Posted November 28, 2020 Okay so take it out of AP mode. Then check on the QoS page in the Anti-Bufferbloat option menu that you have entered the speeds you expect. Have you changed any QoS options at all? Do you have a separate modem to that router or an ONT? Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 Yes, I have an ONT installed by BT for my Fiber. So my ISP modem is plugged into the ONT. and my XR500 is plugged into the WAN port on my ISP modem/router Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 Also, this may not be relevant but the white lights on the XR500 have been flashing since I set it up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2020 Administrators Share Posted November 28, 2020 Understood thanks. You can connect it direct to the ONT but you will probably need to enter something like PPPoE details into the XR. The easiest way to do this would be to look at the ISP router internet settings and then try to put those in the XR, then remove the router from the equation, connect XR to ONT and reboot. Yes that is fine, just means data is being passed through. Newfie 1 Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 Thank you both for your help. I will try this after work and get back to you if you don’t mind! Netduma Fraser and Newfie 2 Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 Ok, so I reset the router completely. Got the pppoe login details and got it working plugged straight into the ONT. However, WiFi speed is still 1.7MB/s down on a fiber line.... Ethernet is 115MB/s. Any ideas? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2020 Administrators Share Posted November 28, 2020 Great! Now check on the QoS page in the Anti-Bufferbloat option menu that you have entered the speeds you expect. Have you changed any QoS options at all? Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 I tried turning it off completely and it didn’t make a difference 😔 Link to comment Share on other sites More sharing options...
Newfie Posted November 28, 2020 Share Posted November 28, 2020 5 minutes ago, conorsavage said: I tried turning it off completely and it didn’t make a difference 😔 Have you set your connection speeds? Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 Yeah. Set to 1000 down and 150 up. That’s what I usually get. The 5ghz band seems to get getting much more normal speeds. I know there is a speed difference but 2.4 should be getting much more than 1.7. Link to comment Share on other sites More sharing options...
Newfie Posted November 28, 2020 Share Posted November 28, 2020 37 minutes ago, conorsavage said: Yeah. Set to 1000 down and 150 up. That’s what I usually get. The 5ghz band seems to get getting much more normal speeds. I know there is a speed difference but 2.4 should be getting much more than 1.7. What is the HT number under your 2.4 channel ie HT40 or HT20? Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 Enable 20/40 MHz Coexistence is selected. Is that what you’re referring to? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2020 Administrators Share Posted November 28, 2020 Have you double checked to see first whether you're getting expected speeds via ethernet? Also go to Device Manager and switch to the table view from the option menu in the top left of the panel and take a screenshot of the top part showing ports and link speeds please. Link to comment Share on other sites More sharing options...
conorsavage Posted November 28, 2020 Author Share Posted November 28, 2020 14 minutes ago, Netduma Fraser said: Have you double checked to see first whether you're getting expected speeds via ethernet? Also go to Device Manager and switch to the table view from the option menu in the top left of the panel and take a screenshot of the top part showing ports and link speeds please. ethernet speed is 850-950 down and 150 up - this is right. Its just the wifi. Link to comment Share on other sites More sharing options...
Newfie Posted November 29, 2020 Share Posted November 29, 2020 11 hours ago, conorsavage said: Enable 20/40 MHz Coexistence is selected. Is that what you’re referring to? Yes it’s stops it from forcing HT40 which in a built up area can create a poor connection on the 2.4 band and cuts down interference from neighbouring Wi-Fi. HT20 and HT40 in simple terms is the width of of the channel so HT40 being wider uses more channels thus increasing its throughput but at the same time can suffer interference as its hogging the channels. Under the 2.4Ghz WiFi setting is the channel set to Auto? what device are you testing the 2.4 band on? what devices are connected to 2.4? is there any electrical equipment near the router ie land line phone? Can you confirm your speeds on 5Ghz. Link to comment Share on other sites More sharing options...
conorsavage Posted November 29, 2020 Author Share Posted November 29, 2020 3 hours ago, Newfie said: Yes it’s stops it from forcing HT40 which in a built up area can create a poor connection on the 2.4 band and cuts down interference from neighbouring Wi-Fi. HT20 and HT40 in simple terms is the width of of the channel so HT40 being wider uses more channels thus increasing its throughput but at the same time can suffer interference as its hogging the channels. Under the 2.4Ghz WiFi setting is the channel set to Auto? what device are you testing the 2.4 band on? what devices are connected to 2.4? is there any electrical equipment near the router ie land line phone? Can you confirm your speeds on 5Ghz. So I have tried everything at this point I think. The speeds are slow on 2.4GHz on iPhone, iPad, PS5 and Nvidia Shield. All below 4mb/s. 5GHz is up at 70 MB/s average. Wired on all devices is 100 MB/s +. At my wits end at this stage, but I do appreciate you guys helping! In fact, if you share your PayPal with me, I'd be more than happy to send a few quid for a coffee/pint on me. I tried all the channels on 2.4GHz, I tried AUTO, I tried turning 20/40 MHz Coexistence on and off, I even upgraded to the beta firmware of DUMA 3.0 - No difference. I've attached a screenshot of my current 2.4GHz settings. Newfie 1 Link to comment Share on other sites More sharing options...
Newfie Posted November 29, 2020 Share Posted November 29, 2020 A simple thank you is all we need but thank you for the kind offer. on your iPhone or iPad which ever is the best could you go to the App Store and download WiFi Sweetspots, it’s free which is nice.you can try both devices if you like but to keep it simple stick with the best device you have. On your settings tick coexistence so it’s on. now on your device with WiFi Sweetspots first connect to 2.4Ghz and then start WiFi Sweetspots, be in the same room as router and be at least 6ft away, record the figure. now connect to 5Ghz and record the figure, same position in room as above. This app shows throughput of your internal network. make sure QoS is off and bufferbloat is off or set to max on the slider. The ariels you screwed on are numbered so they match the ports, can you double check they are all on correctly. One last question, have you made any adjustment under the advanced section of the WiFi? ive a feeling you might be getting the speeds ok as you are recording a 70Mb/s which is 560Mbps which might be confusing you however 2.4 should be better. wifi very rarely reaches max speeds of a cabled connection, more so as you have such high speeds. Link to comment Share on other sites More sharing options...
conorsavage Posted November 29, 2020 Author Share Posted November 29, 2020 Spot 1 is 2.4 and spot 2 is 5. Exact same position for both tests. Newfie 1 Link to comment Share on other sites More sharing options...
Newfie Posted November 29, 2020 Share Posted November 29, 2020 That’s great, you have great throughput on 5Ghz and a nice straight line. 2.4 could be worked on to get a bit more but if it’s crowded it can cause poor performance. I get around 100Mbps on my AX router on 2.4 and you are not far off that. Link to comment Share on other sites More sharing options...
Newfie Posted November 29, 2020 Share Posted November 29, 2020 What many do is they use a free WiFi Analyzer which shows what Neighbouring Wi-Fi channels are in use and then what you do is you try to pick a channel with the least amount of channels being used by other peoples Wi-Fi. Of course if you’re in a very built-up area with lots of Wi-Fi it’s hard and that is where 5 GHz comes into play as the signal does not travel as far as 2.4 so you don’t suffer so much interference Link to comment Share on other sites More sharing options...
Newfie Posted November 29, 2020 Share Posted November 29, 2020 Now to really double check you can install and it’s free again Ookla speed test on the same device. Again you can check both and make sure under its settings it’s set to Mbps. do you live in a built up area? Link to comment Share on other sites More sharing options...
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