Dmaune Posted November 25, 2020 Posted November 25, 2020 I don't really know what's going on but I'll try to explain this the best I can. Started having an issue about a month ago with the PS4 where I'd be in the middle of playing Destiny 2 and I'd lose all internet connection with a message on the screen "LAN cable not connected". After a few seconds it would connect right back up and I typically wouldn't have that problem again for the rest of the play session. Not the biggest problem in the world but annoying as hell and really sucks getting booted in the middle of a match. I wasn't sure if it was maybe some setting I changed or what so I started off from scratch and re-established my internet connection and went back to default settings. Problem remained. Then I remembered I replaced the LAN cables right around that time with some cheap amazon ones so I thought those might be my issue. Replaced those cables with some really good ones and the problem remains. Got a PS5 last week, problem showed up using that too. Long story short I'm left in this world of not knowing if it's a router setting problem, a communication issue between the Playstation 5 and the router or just a communication issue between the ps5 and the router only when I'm playing Destiny. I haven't experienced this happening while doing anything else but Destiny 2 BUT that being said Destiny 2 is the only game I currently play. Edit: I don't know if this additional info will help but after I get disconnected after few seconds I'll get another message that says "LAN cable connected" but I have to close Destiny 2 before I can restart. Even though it established the internet connection again Destiny 2 will not recognize that I'm connected to the internet until I close the app and restart.
Administrators Netduma Fraser Posted November 25, 2020 Administrators Posted November 25, 2020 This has been a prolific issue on the PS4 so not surprised it's gone over to the PS5 as well. I just looked it up and found a potential solution. On the XR interface in LAN Settings apply a reserved IP to the PS5 (use same IP) then put that IP in the DMZ and see if it resolves it.
Dmaune Posted November 25, 2020 Author Posted November 25, 2020 I applied a reserved IP to the PS4 and PS5 but never have I tried to put either of those in the DMZ. I'll try that tonight and let you know what I find.
Dmaune Posted November 25, 2020 Author Posted November 25, 2020 6 hours ago, Netduma Fraser said: This has been a prolific issue on the PS4 so not surprised it's gone over to the PS5 as well. I just looked it up and found a potential solution. On the XR interface in LAN Settings apply a reserved IP to the PS5 (use same IP) then put that IP in the DMZ and see if it resolves it. how do I put that IP in the DMZ?
Administrators Netduma Fraser Posted November 26, 2020 Administrators Posted November 26, 2020 Go to Settings > WAN and then enter the IP that the PS5 has/you set then apply and you're all done.
Dmaune Posted November 28, 2020 Author Posted November 28, 2020 On 11/26/2020 at 7:36 AM, Netduma Fraser said: Go to Settings > WAN and then enter the IP that the PS5 has/you set then apply and you're all done. Nope didn't help having same issues along with the constant low connection bar while playing destiny 2
Dmaune Posted November 28, 2020 Author Posted November 28, 2020 I'm having major issues and I'm more than sure it's because of some screwy communication issue within the router. First problem is my disconnects. Logs below. Constantly get the following. We'll go into my connection bar within destiny after this.
Newfoundland Posted November 28, 2020 Posted November 28, 2020 Is access control on? Have you set anything up within access control? Is the time correct and it’s connecting to NTP server ok?
Administrators Netduma Fraser Posted November 28, 2020 Administrators Posted November 28, 2020 Have you tried to match the MAC addresses in the log to your devices at all in the Device Manager? For example, one of those MAC addresses is from Sony, so do you have a PlayStation in the DMZ?
Dmaune Posted November 28, 2020 Author Posted November 28, 2020 7 hours ago, Newfie said: Is access control on? Have you set anything up within access control? Is the time correct and it’s connecting to NTP server ok? Access control? Explain please. The time WAS incorrect. Just fixed that but I have it set to the default ntp server. Don't know how to check if it's connecting ok.
Dmaune Posted November 28, 2020 Author Posted November 28, 2020 44 minutes ago, Netduma Fraser said: Have you tried to match the MAC addresses in the log to your devices at all in the Device Manager? For example, one of those MAC addresses is from Sony, so do you have a PlayStation in the DMZ? yeah the ps5 IP is listed as the default dmz server unless that isn't how I was supposed to do that.
Newfoundland Posted November 28, 2020 Posted November 28, 2020 14 minutes ago, Dmaune said: Access control? Explain please. The time WAS incorrect. Just fixed that but I have it set to the default ntp server. Don't know how to check if it's connecting ok. It’s been a while since I’ve had the 500 plugged in but access control is normally found under advanced options, it just allows devices to connect to internet. interesting that the time was out, I seem to remember an old post where those errors were corrected by the time stamp. Are you still see the logs with the same issue? It may require a reboot.
Administrators Netduma Fraser Posted November 28, 2020 Administrators Posted November 28, 2020 19 minutes ago, Dmaune said: yeah the ps5 IP is listed as the default dmz server unless that isn't how I was supposed to do that. You can do that yes but it may be the reason for those entries. I'd instead suggest taking it out of the DMZ and switching NAT to Open from Secure in WAN Settings. Should still get an open NAT but those entries may stop.
Dmaune Posted November 28, 2020 Author Posted November 28, 2020 Just had the disconnect happen again and took a picture of the log. Also pictured is the wan setup.
Administrators Netduma Fraser Posted November 28, 2020 Administrators Posted November 28, 2020 Are you getting disconnects from WiFi, ethernet or both? When it happens is it for a brief second and then it gets restored or do you have to reboot?
Dmaune Posted November 28, 2020 Author Posted November 28, 2020 It's my ethernet connection to the ps5 but it might be happening to everything I'm not sure. It only disconnects for a few seconds so I can't be sure. I have to close the game and restart it but I do not need to reboot the router.
Administrators Netduma Fraser Posted November 28, 2020 Administrators Posted November 28, 2020 Does it happen at all if you use WiFi with the PS5?
Administrators Netduma Fraser Posted November 28, 2020 Administrators Posted November 28, 2020 Okay try that please, I think it will work and then that indicates it is that issue that has plagued the PS for awhile.
Dmaune Posted November 29, 2020 Author Posted November 29, 2020 Please remember that I'm using a ps5 now and having the same disconnect issue I was with the ps4. The only thing I don't have in common with my friends is the XR500
Dmaune Posted November 29, 2020 Author Posted November 29, 2020 Used wifi all night and no disconnects. So that's good BUT I don't want to use wifi.
Newfoundland Posted November 29, 2020 Posted November 29, 2020 Looks like the security log issue is solved which is good. Are you using the same cable to attach PS5 to router and have you checked by changing the cable just in case there is an issue there? Is there a switch involved in your setup?
Administrators Netduma Fraser Posted November 29, 2020 Administrators Posted November 29, 2020 It would likely be fine on the PS4 just using WiFi as well. As above I'd suggest different ethernet cables if you have them spare and trying different ports on the router just in case.
Dmaune Posted November 29, 2020 Author Posted November 29, 2020 9 hours ago, Newfie said: Looks like the security log issue is solved which is good. Are you using the same cable to attach PS5 to router and have you checked by changing the cable just in case there is an issue there? Is there a switch involved in your setup? Cable directly connected to router and yeah just changed the cable this week
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