carlosmind Posted October 16, 2020 Share Posted October 16, 2020 When my internet provider have a problem "offline", my R2 doesn't refresh when the internet comes online, I have to reboot my R2 manually and then I have internet, it really sux, I have to do it almost everyday, when is the update coming out or a hot fix? Link to comment Share on other sites More sharing options...
carlosmind Posted October 16, 2020 Author Share Posted October 16, 2020 another thing how to disable some "rapps" like useless ones like adblocker? writing to you from orlando, florida btw Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 Hey, welcome to the forum! Do you have a pure modem or a gateway/hub from the ISP? You can just disable the Adblocker on the page itself, just click disable. Link to comment Share on other sites More sharing options...
carlosmind Posted October 17, 2020 Author Share Posted October 17, 2020 I meant to uninstall but I think you can't, about always reboot there's a fix for that? Because my xr500 I don't have to reboot it, for the thing to connect to internet again Link to comment Share on other sites More sharing options...
carlosmind Posted October 17, 2020 Author Share Posted October 17, 2020 22 hours ago, Netduma Fraser said: Hey, welcome to the forum! Do you have a pure modem or a gateway/hub from the ISP? You can just disable the Adblocker on the page itself, just click disable. short story - bought the xr500 a year ago, no problems, did some digging about who does the dumaos, is better getting the main source "the makers", waited for the r2 come out. bought it weeks ago, thinking about myself lets support this guys, i receive the r2, first is not my style is the inside that counts right. out of the box was restarting by himself, maybe "overheating" so lets do less traffic for him, just 6 connections this time and worked well. now i have the problem of doesnt connect to internet until reboot - my modem is connected to the r2 - so im going to do a hard reset "factory reset" Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 You can't uninstall any Rapps currently but you will be able to in the future. What is your modem model exactly as that will influence the advice I provide regarding that issue. carlosmind 1 Link to comment Share on other sites More sharing options...
carlosmind Posted October 17, 2020 Author Share Posted October 17, 2020 17 minutes ago, Netduma Fraser said: You can't uninstall any Rapps currently but you will be able to in the future. What is your modem model exactly as that will influence the advice I provide regarding that issue. Spectrum - Arris TM1602A Link to comment Share on other sites More sharing options...
Zippy Posted October 17, 2020 Share Posted October 17, 2020 I believe @Netduma Fraser this is a pure modem only.. But this does have VOIP also. And that feature is either enabled if a costumer wants a LAN phone or not.. Hope that helps! Thanks! Zippy. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 17, 2020 Administrators Share Posted October 17, 2020 Great thank you, could you ask your ISP how long their lease time is and if they could increase this at all, say to a week? carlosmind 1 Link to comment Share on other sites More sharing options...
carlosmind Posted October 18, 2020 Author Share Posted October 18, 2020 calling right now for that info sir - the log file is after reboot, i forgot to get it before dumb, catch it next time - no voice, just pure internet and no cable tv - "UPDATE" the lease is per month log-1603032820117.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 A month?! Did they explain why your modem was going offline once per day though? carlosmind 1 Link to comment Share on other sites More sharing options...
carlosmind Posted October 19, 2020 Author Share Posted October 19, 2020 On 10/18/2020 at 11:35 AM, Netduma Fraser said: A month?! Did they explain why your modem was going offline once per day though? investigating in my area, theres is some construction nearby, so i call and receive 25 dollars credit XD well i think the problem was my internet provider - no more reboot for the router for now, im happy, so now i can sell my xr500 to my cousin but im going to do more testing and wait for the update. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 20, 2020 Administrators Share Posted October 20, 2020 14 hours ago, carlosmind said: investigating in my area, theres is some construction nearby, so i call and receive 25 dollars credit XD well i think the problem was my internet provider - no more reboot for the router for now, im happy, so now i can sell my xr500 to my cousin but im going to do more testing and wait for the update. Ah well that is good news! Fingers crossed it stays like that. Link to comment Share on other sites More sharing options...
FunkyBooyea Posted October 20, 2020 Share Posted October 20, 2020 @carlosmind I have Spectrum with a pure cable modem, a different kind though, it is a Linksys CM3024. I found that I was having random disconnects from the ISP almost 2 - 3 times a day a few months back. Each time it would drop a connection I would just watch the lights cycle on the modem itself. This was not related to the R2 router since I did not have it at the time. I tried lots of different things but found the one that worked the best was performing a Factory Reset on the modem itself. It has been a solid connection from my ISP ever since. Not sure if this will be helpful to you, but figured I would pass it along. carlosmind and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
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