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Michael_Michael

XR1000 throughput problems.

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The router is connected directly to my Verizon FIOS router and via the wire I see up/down speeds upwards of 800Mbps. When the same cable is connected via the XR1000 router speeds drop off, for example:

1: Connected to another ethernet cable from any of the four LAN ports I get speeds of around 600 Mbps

2: Sitting next to the router and connected via WIFI I see speeds of on average of 220 down and 165 up on the 5GHz and on 2.4GHz  I am seeing speeds on average of 85 up and 27 down.  At other times speeds. 

3: Right next to the router, five feet away or on the other side of the house on the same floor there appears to be no difference.

4: I should have full "Bars" on my WIFI signal strength however at 5GHz I am seeing between 2-4 bars whereas 2.4GHz is at full bars.

5: There are times where I can not even connect to the 2.4GHz band.

Settings are pretty vanilla right now, didn't much in the way of changes. It's pretty much default OOB. When I run a benchmark test my speeds are consistent to what I am seeing when my laptop is connected directly to the FIOS box. My WIFI is a Killerwfi 6 AX1650i card and the drivers are up to date for the laptop.

Firmware version is:

1.0.0.44_1.0.33

 

Any thoughts on this? Reboots don't seem to work and given the lack of changes to the device other than I think a firmware update I have done nothing to it.

 

Thanks,

Michael

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Welcome to the forum, sorry to hear you've having these issues.

Firstly, and I know this is obvious, try swapping some cables out in case there's a faulty cable at play. The WAN cable would obviously be the most suspect here. (between the modem and the WAN port of the XR1000)

Next, i'd like to try and narrow this down. Could you go to QoS, Congestion Control side menu, and tick Disable QoS? What's your throughput now?

Regarding the wifi problems, I doubt they're related to the bandwidth issue. The wifi drivers on this unit are not controlled by Netduma/DumaOS, so any problems with wifi would be difficult for me to troubleshoot.

I think you should first attempt to sort out this bandwidth issue over ethernet, and once that's sorted, we can move onto wifi. Separating the two problems will make it easier to find a solution for both.

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Hi Alex,

Sorry for the delayed response and thank you for the response. Eventually I did a factory reset of the router and after the factory reset Its been fine. I did not make any changes to cables or anything else before or after the reboot if that makes sense, just came back up and started working normally. I turned on the various settings like QoS after the reset and it worked normally.

No issues. I can respond back or create a new post if the issues happen again.

 

Michael

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33 minutes ago, Michael_Michael said:

Hi Alex,

Sorry for the delayed response and thank you for the response. Eventually I did a factory reset of the router and after the factory reset Its been fine. I did not make any changes to cables or anything else before or after the reboot if that makes sense, just came back up and started working normally. I turned on the various settings like QoS after the reset and it worked normally.

No issues. I can respond back or create a new post if the issues happen again.

 

Michael

That’s good to hear. A reset clears low level code from the NVram and with Netgear routers if after an update you notice issues a reset normally helps.
 

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16 minutes ago, oroechimaru said:

Can future firmwares be updated to clear out low level code from NVram and what not to prevent the need to reset :)

Nope, it’s been this way on most domestic routers for years. 
Merlins post will help to understand why.

https://www.snbforums.com/threads/faq-nvram-and-factory-default-reset.22822/

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