Dizzy Online Posted August 22, 2020 Share Posted August 22, 2020 Good afternoon, I am seeing a repeated issue that seems to be linked to all devices connecting via the 2.4GHz wireless connection. These devices see issues with their linked IP. I was guessing this is linked to DHCP and the lease time of the IP addresses. I have the lease time to the maximum of 168 hours however multiple devices connected via the 2.4GHz wireless connection lose connection and are unable to reconnect. Is there anything I can check or reconfigure to fix this issue? Thank you in advance. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 22, 2020 Administrators Share Posted August 22, 2020 I have sent you a PM, please try my suggestion there. Dizzy Online 1 Link to comment Share on other sites More sharing options...
Dizzy Online Posted August 25, 2020 Author Share Posted August 25, 2020 Thank you once again for your help. I have seen an improvement, however devices connecting via the 2.4GHz wireless still lose connection. There are able to reconnect quickly but this still isn't ideal. I saw a note on another post that the WiFi settings are being looked at, is there an ETA on a fix? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 25, 2020 Administrators Share Posted August 25, 2020 50 minutes ago, Dizzy Online said: Thank you once again for your help. I have seen an improvement, however devices connecting via the 2.4GHz wireless still lose connection. There are able to reconnect quickly but this still isn't ideal. I saw a note on another post that the WiFi settings are being looked at, is there an ETA on a fix? We're finishing the version today I believe and then we will get it tested as fast as possible and then hopefully onto release. fuzzy clam 1 Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 10, 2020 Author Share Posted October 10, 2020 Good evening, I have been getting more issues with 2.4Ghz disconnections as well as regular WAN disconnection. Is there a build that helps with the stability of both of these? Or should I wait for the official firmware update? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 10 minutes ago, Dizzy Online said: Good evening, I have been getting more issues with 2.4Ghz disconnections as well as regular WAN disconnection. Is there a build that helps with the stability of both of these? Or should I wait for the official firmware update? I've sent you a PM, see if that helps. Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 10, 2020 Author Share Posted October 10, 2020 Thank you for your response, however I keep seeing the following 'Firmware has invalid signature, please upload a valid Netduma firmware'. I have deleted and tried downloading again but it hasn't worked. Any ideas? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 Reboot the router and then immediately when it is up try to do the upgrade Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 10, 2020 Author Share Posted October 10, 2020 I did try that, unfortunately I had the same issue. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 10, 2020 Administrators Share Posted October 10, 2020 Could you provide a screenshot of what it is showing please? Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 10, 2020 Author Share Posted October 10, 2020 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11, 2020 Administrators Share Posted October 11, 2020 It is definitely the .sig file that is being uploaded? Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 11, 2020 Author Share Posted October 11, 2020 Sorry for the late response, yes it is definitely the .sig file. Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 11, 2020 Author Share Posted October 11, 2020 I have tried deleting the download and downloading again. Re-downloading with another browser. Rebooting the router then updating after it restarts. Always the same error. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11, 2020 Administrators Share Posted October 11, 2020 Okay thank you. We do have an internal ticket for this, only seen it once before. I think a dev can remote in and fix this. Please enable remote support in WAN Settings, then we'll post back here when that has been done and when you can upgrade. Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 11, 2020 Author Share Posted October 11, 2020 Thank you for getting back to me so quickly, I have been in and enabled this setting. Is there any other information needed? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11, 2020 Administrators Share Posted October 11, 2020 No that should be all thank you, the dev should comment if anything else is required. I'm not sure when they will be able to do it but hopefully tomorrow. Dizzy Online 1 Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 13, 2020 Author Share Posted October 13, 2020 Good afternoon, I just wanted to check if there is any progress on the fix for my router? I have left the router with remote support enabled. Thank you in advance. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2020 Administrators Share Posted October 13, 2020 I have just asked @Netduma Anas if he would be able to do this soon, I'll get back to you. Link to comment Share on other sites More sharing options...
Wayne1985 Posted October 13, 2020 Share Posted October 13, 2020 @Netduma Fraser I'm having the same issue, I've enabled remote support. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2020 Administrators Share Posted October 13, 2020 Anas is looking into it now, @Dizzy Online could you post again please as your IP may have changed as unable to connect. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2020 Administrators Share Posted October 13, 2020 50 minutes ago, Wayne1985 said: @Netduma Fraser I'm having the same issue, I've enabled remote support. Thanks Yours should be done, please try to upgrade now. Link to comment Share on other sites More sharing options...
Wayne1985 Posted October 13, 2020 Share Posted October 13, 2020 14 minutes ago, Netduma Fraser said: Yours should be done, please try to upgrade now. It's still saying the same thing and won't let me upgrade. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2020 Administrators Share Posted October 13, 2020 51 minutes ago, Wayne1985 said: It's still saying the same thing and won't let me upgrade. Okay thanks, please reboot and then try again. Link to comment Share on other sites More sharing options...
Dizzy Online Posted October 13, 2020 Author Share Posted October 13, 2020 Sorry for the delay, just seen the post. Link to comment Share on other sites More sharing options...
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