Get banned from accessing Netduma Forum only when using 4G

[Chaiyoabc]

Hi Netduma Team,

I would like to share my issue when accessing Netduma Forums via 4G network. For some reasons whenever I switch to 4G network, I would never be able to access to Netduma Forums. It has always come up with message 'Banned' for whatever reasons. But when I use my fibre internet, everything is fine. I know I haven't been banned because I haven't done anything wrong at all. It must have been glitchy for that. So please acknowledge this issue and help me sort it out. 

 

Cheers

[Bert]

Probably using Truemove. I have this as well with Truemove.

[Netduma Fraser]

It's probably an IP ban, so you could you find out your public IP when using 4G and then send me a PM with that please and I'll take a look.

[Chaiyoabc]

On 8/3/2020 at 3:07 PM, Netduma Fraser said:

It's probably an IP ban, so you could you find out your public IP when using 4G and then send me a PM with that please and I'll take a look.

Here you go. I’m using Truemove 4G 

[Chaiyoabc]

On 8/3/2020 at 4:54 PM, Bert said:

Probably using Truemove. I have this as well with Truemove.

You may wanna share your public ip as well so that you can browse netduma forums on the go

[Netduma Fraser]

Thank you, I've removed your picture to be safe. I've removed the IP ban for that so please see if you're able to browse properly now using 4G.

[Bert]

I think the whole range on that provider is probably banned. I can’t tell my IP now as I am in Europe where I use a different SIM card.

[Chaiyoabc]

On 8/5/2020 at 8:08 PM, Netduma Fraser said:

Thank you, I've removed your picture to be safe. I've removed the IP ban for that so please see if you're able to browse properly now using 4G.

Thank you. Replying this quote from 4g XD