liveandletdie34 Posted March 24, 2020 Share Posted March 24, 2020 Hi all I have had my r1 for awhile now not realy had to many issues. I moved home and I had to change my setup around also my daughter has a set up now. The issue I am having is we have a double Nat on her Xbox and mine. I will explain how I am setup. So I have a Virginmedia super hub 3 I don’t have it in modem mode as I found the WiFi to be poor on the r1 not sure if this is the case anymore. I have 1 cable going from the hub to the r1 then I have my PS4 pro. Xbox one x. And my gaming pc. To the r1 only my Xbox and ps on the geo filter at moment. Then I have a cable running to a wall mounted cat6 box and that feeds a cable out the house into my daughters room via another cat6 box then a cable from that to her Xbox. Not my normal setup and it seems I keep loosing internet not sure if the way it’s set up is the cause or just the double nat. Thanks lee Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2020 Administrators Share Posted March 24, 2020 If you're not using modem mode have you put the R1 WAN IP found in System Information in the Virgin Hub DMZ? That should resolve your issues if you haven't done so. Link to comment Share on other sites More sharing options...
A1_Boston Posted March 24, 2020 Share Posted March 24, 2020 Good luck with that. It sounds confusing. You should look at the XR500, the wifi is way better than the R1. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted March 24, 2020 Author Share Posted March 24, 2020 3 hours ago, Netduma Fraser said: If you're not using modem mode have you put the R1 WAN IP found in System Information in the Virgin Hub DMZ? That should resolve your issues if you haven't done so. Done that mate has been fine for a little while. Then all of a sudden no connection all the lights stay on the r1 not flashing Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2020 Administrators Share Posted March 25, 2020 Has the double NAT been resolved at least? Which device are you losing connection on exactly? Does it come back on its own or does it require a reboot? Link to comment Share on other sites More sharing options...
liveandletdie34 Posted March 25, 2020 Author Share Posted March 25, 2020 2 minutes ago, Netduma Fraser said: Has the double NAT been resolved at least? Which device are you losing connection on exactly? Does it come back on its own or does it require a reboot? I never had a look to see if had solved the double Nat problem will have to check that one tomorrow. And yes a reboot was needed.and it was on my ps Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2020 Administrators Share Posted March 25, 2020 Try switching to WiFi and see if that helps at all, it could be a faulty port or ethernet cable so would rule that out quickly. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted March 30, 2020 Author Share Posted March 30, 2020 On 3/25/2020 at 7:03 PM, Netduma Fraser said: Try switching to WiFi and see if that helps at all, it could be a faulty port or ethernet cable so would rule that out quickly. Sorry for late reply fount issue faulty cable. But I have a new issue now geo not working for some reason Link to comment Share on other sites More sharing options...
liveandletdie34 Posted March 30, 2020 Author Share Posted March 30, 2020 26 minutes ago, liveandletdie34 said: Sorry for late reply fount issue faulty cable. But I have a new issue now geo not working for some reason Sorted now thanks Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2020 Administrators Share Posted March 31, 2020 Great to hear that, I'll close this topic as it has been resolved. Feel free to open another should you have any further questions/issues. liveandletdie34 1 Link to comment Share on other sites More sharing options...
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