gkontos10 Posted October 10, 2019 Posted October 10, 2019 Good morning Guys I just bought a USED NetGear XR500 (i used the Netduma R1 since launch) so i have some questions that i have to share them with you 1. What is my firs steps to do after i receive the XR500 as its used ?? 2. Do i need to update Netgear software and DumaOS ?? if yes how i can do this ?? 3. how can i factory reset XR500 ?? 4. Until now i had connected me R1 as bridge through my modem .. the XR500 will be just plug and play or i need to change something else ?? 5. Do you beleive that i will see huge difference from R1 to XR500 (i mean on wifi range, speed and DumaOS) ?? what else i need to know ???
Administrators Netduma Alex Posted October 10, 2019 Administrators Posted October 10, 2019 1/2/3: If you can access the interface, you should go to Settings > Backup Settings > Factory Reset. The router will check for an update automatically during the setup procedure. If you can't get to the interface, you can reset it using the button on the back. https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router 4: Just connect the XR500 to the modem and you should be good to go. 5. Wifi Range will be a big improvement, maximum speeds while using QoS should be much better. -- By default, Smart Connect is enabled, which combines the 2.4 and 5GHz bands of WiFi into one, and gives each device the best one it's compatible with. If you like, you can seperate the two bands and give them seperate names/passwords. 5GHz is faster but shorter range, 2.4GHz is slower but longer range. There's also a guest network you can enable so that you don't need to give house guests your password.
gkontos10 Posted October 10, 2019 Author Posted October 10, 2019 Netgear router and DumaOS have different software updates, or its just the DumaOS on the forum? I mean is there any update from netgear side?
Administrators Netduma Alex Posted October 10, 2019 Administrators Posted October 10, 2019 Yeah basically Netgear provides all updates for the XR500. We send Netgear our DumaOS updates and they integrate them into their next firmware. Sometimes Netgear pushes out an update which doesn't change DumaOS at all, but does contain bug fixes or changes to the Settings section. All of Netgear's updates can be downloaded here: https://www.netgear.com/support/product/XR500.aspx You can't install updates that we release on this forum.
gkontos10 Posted October 10, 2019 Author Posted October 10, 2019 So how i update the router??? Or i don't need to worry about?
Administrators Netduma Alex Posted October 10, 2019 Administrators Posted October 10, 2019 Well if you go to Settings > Administration > Firmware Update, you can press a button to check for new updates. You can also choose to Agree or Disagree to receiving new updates automatically. You can also upload a firmware file from here, if for example you want to downgrade to an earlier version, or if you are taking part in a beta.
gkontos10 Posted October 10, 2019 Author Posted October 10, 2019 Ok and what is the interface address?
Administrators Netduma Fraser Posted October 10, 2019 Administrators Posted October 10, 2019 38 minutes ago, gkontos10 said: Ok and what is the interface address? The default is 192.168.1.1 or you can access using routerlogin.net
Administrators Netduma Alex Posted October 11, 2019 Administrators Posted October 11, 2019 Well the R1 uses 192.168.88.1 by default, whereas the XR500 uses 192.168.1.1, so that's slightly different But the interface is largely the same. The biggest differences are in the Settings section, which is unique to Netgear routers.
gkontos10 Posted October 11, 2019 Author Posted October 11, 2019 ok perfect.. and last question what about NIGHTHAWK APP its compatible? do i need it ?
Administrators Netduma Alex Posted October 11, 2019 Administrators Posted October 11, 2019 It's compatible, but not FULLY compatible. What I mean by that is that you can't control all of the DumaOS features through that app. The DumaOS app is coming soon though.
Administrators Netduma Alex Posted October 11, 2019 Administrators Posted October 11, 2019 No problem!
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 Help I have problem i dont know what to do... I just got the router (XR500) and i cannot manage to make it work. From my providers modem that its bridge i speed tear it and i get from port 1, 120+ mbps.. But when i connect it to xr500 it always says, no Internet, and my laptop can't recognise the router.. I tried 3 different cables What is the problem???
Guest Killhippie Posted October 23, 2019 Posted October 23, 2019 6 minutes ago, gkontos10 said: Help I have problem i dont know what to do... I just got the router (XR500) and i cannot manage to make it work. From my providers modem that its bridge i speed tear it and i get from port 1, 120+ mbps.. But when i connect it to xr500 it always says, no Internet, and my laptop can't recognise the router.. I tried 3 different cables What is the problem??? When you turned on the XR500 did it fail to connect during the setup routine where you input any details you need to, like a password etc if needed?
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 Ok after 2 factory reset now seems to be ok.. One huge issue are the internet speeds I get from my modem 138mbps And from XR500 78mbps Both connected with cable That is a huge difference.. What to do?
Guest Killhippie Posted October 23, 2019 Posted October 23, 2019 Do you have antibufferbloat on and what is it set to percentage wise? Is it also set to always on? If so that will limit your throughput, set it to when high priority traffic detected that should then give you back all your throughput until you are gaming. Also did you put your speeds in using the speedtest or manually and are they showing correctly? Finally what firmware are you running, did XR500 ask you to update to 2.3.2.56 or did it come with that? Seeing screenshots of your antibufferbloat and QoS settings would be helpful.
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 So Antibufferbloat its at 100% Also it set on "when high priority traffic detected" Secondly i set my speeds manually at 120 down and 7 up as the package i paid... Firmware said that is updated to the latest version.. So also a fast rewind 1. I test speed through modem and i got 138mbps download 2. At the setup wizard when netgear test the speeds, it gaves me 138mbps download 3. After finish the wizard i test again and i got 76 (i tested multiple times) I didn't change anything exept Geofilter set to Cyprus and filtering mode I set manually Antibufferbloat at 120 down and "when high priority traffic detected" Set playstation as high priority Thats all
Guest Killhippie Posted October 23, 2019 Posted October 23, 2019 27 minutes ago, gkontos10 said: So Antibufferbloat its at 100% Also it set on "when high priority traffic detected" Secondly i set my speeds manually at 120 down and 7 up as the package i paid... Firmware said that is updated to the latest version.. So also a fast rewind 1. I test speed through modem and i got 138mbps download 2. At the setup wizard when netgear test the speeds, it gaves me 138mbps download 3. After finish the wizard i test again and i got 76 (i tested multiple times) I didn't change anything exept Geofilter set to Cyprus and filtering mode I set manually Antibufferbloat at 120 down and "when high priority traffic detected" Set playstation as high priority Thats all Gaming uses such small amounts 1Mbps or less Antibufferbloat works when its behaving well. You should not need to add the PS4 to prioritisation at all. Remove it form prioritisation, leave DumaOS classified games ticked, make sure your PS4 is added in geo-filter only. Then try again. Its best to follow the setup really. What modem are you using?http://support.netduma.com/support/solutions/folders/16000090646
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 This is how i had it.. But still the same..
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 If your speeds were still low after disabling QoS but they are normal through your modem, then you have an obscure issue. We recommend you try the following: Set your modem to 'Modem mode' or 'Bridge Mode' (if it has the option). You will need to consult your Modem's user manual if you are not sure how to do this Disable IPv6 in your Network Settings on your DumaOS router If you use PPPoE to connect to the Internet, make sure this is entered into your modem, instead of your router All 3 are ok so what suppose to be the problem?
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 My modem that my provider gave me its an ARRIS TG2492
Administrators Netduma Alex Posted October 23, 2019 Administrators Posted October 23, 2019 1 hour ago, gkontos10 said: My modem that my provider gave me its an ARRIS TG2492 So when you did the speed test during the initial start up, it detected the correct speeds? Could you go to QoS, Bandwidth Allocation, open the side menu and make sure that Share Excess is turned on. If it is, could you open the anti-bufferbloat side menu and tick Disable QoS. Now test the speed again. IF the speed is better, then QoS is the problem. If the speed is the same... Well then we'll need to think again.
gkontos10 Posted October 23, 2019 Author Posted October 23, 2019 Yes At the wizard it runs a speed test by it self and it show 138 down, like the speed i got from modem...I run a speed test after wizard and set up finish and i got 76 down..But i didn't connect anything i just finished the set up...At QOS i set it to 120 down and 7 up as the package i paid... Share excess its ticked Ok i will try disable QOS
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