rlemonica Posted July 26, 2019 Share Posted July 26, 2019 Hi Guys ! I need a solution for the Apex Legends - geofilter in Brazil, the geo filter doesn't work and the servers aren't in the whitelist, we have got a lot of trouble with R1 and X500. I'm thinking to have my money back ! Link to comment Share on other sites More sharing options...
rlemonica Posted July 26, 2019 Author Share Posted July 26, 2019 Apex Legends ID SERVER: Ping 10 ms Host Type Dedicated ID aa239762c049c2c7 Domain Name 98.73.199.35.bc.googleusercontent.com Appears Such as a peer, Is that right? Ping 10 ms Host Type Dedicated ID aa239762c049c2c7 Domain Name 98.73.199.35.bc.googleusercontent.com Link to comment Share on other sites More sharing options...
rlemonica Posted July 26, 2019 Author Share Posted July 26, 2019 Also this one ! Ping 3 ms Host Type Peer ID f4b1521d4e933136 Domain Name 177.54.147.29 Link to comment Share on other sites More sharing options...
rlemonica Posted July 26, 2019 Author Share Posted July 26, 2019 Link to comment Share on other sites More sharing options...
rlemonica Posted July 26, 2019 Author Share Posted July 26, 2019 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 27, 2019 Administrators Share Posted July 27, 2019 You've got your filter so small that it basically isn't doing anything. I would set it to at least 1000km and strict mode on, you can then put ping assist on about 50ms. Sometimes servers can be misclassified as peers but it doesn't affect the performance. Link to comment Share on other sites More sharing options...
rlemonica Posted July 27, 2019 Author Share Posted July 27, 2019 So, I did all you said to do and still not working ... see the image below! I honestly do not know what is going on, because I am doing what you asked me and correctly. Still Not Working! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2019 Administrators Share Posted July 28, 2019 That host in the US, can you show me the ping panel for it please? Link to comment Share on other sites More sharing options...
rlemonica Posted July 28, 2019 Author Share Posted July 28, 2019 Here ... Those Three servers, I think one is in Texas, in NYC and others in Cali SF. I Can't Block ... Many times to play I have to alternate between Filtering and Spectating Mode. This server is at SP/Brazil • Ping 18 ms Host Type Dedicated ID 803401ccd11f3e43 Domain Name ec2-52-67-31-204.sa-east-1.compute.amazonaws.com I Can't connect in there ... Help me PLZ THX Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2019 Administrators Share Posted July 28, 2019 You're getting icons that indicate the filter isn't in filtering mode so that will definitely not allow you to get a Brazil server. Have you also selected the Brazil server from the main menu of the game? Link to comment Share on other sites More sharing options...
rlemonica Posted July 28, 2019 Author Share Posted July 28, 2019 Link to comment Share on other sites More sharing options...
rlemonica Posted July 28, 2019 Author Share Posted July 28, 2019 9 minutes ago, Netduma Fraser said: You're getting icons that indicate the filter isn't in filtering mode so that will definitely not allow you to get a Brazil server. Have you also selected the Brazil server from the main menu of the game? YES ! OF COURSE ! Link to comment Share on other sites More sharing options...
rlemonica Posted July 28, 2019 Author Share Posted July 28, 2019 36 minutes ago, rlemonica said: YES ! OF COURSE ! 37 minutes ago, rlemonica said: YES ! OF COURSE ! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2019 Administrators Share Posted July 28, 2019 That 3 ms game, does it actually play well? So looks like you might get it quite a bit more its mislocated the whole time? Link to comment Share on other sites More sharing options...
rlemonica Posted July 28, 2019 Author Share Posted July 28, 2019 1 hour ago, Netduma Fraser said: That 3 ms game, does it actually play well? So looks like you might get it quite a bit more its mislocated the whole time? Unfortunately no, when I connect in SP - Brazil the connection is still better. It seems to me that there is some kind of redirection! I can't explain ... In most cases, I play with 150MS of PING! Link to comment Share on other sites More sharing options...
rlemonica Posted July 28, 2019 Author Share Posted July 28, 2019 41 minutes ago, rlemonica said: Unfortunately no, when I connect in SP - Brazil the connection is still better. It seems to me that there is some kind of redirection! I can't explain ... In most cases, I play with 150MS of PING! I believe this may be the mistake ... of many South American players, the localization mistake because that makes no sense! How do I drop the server in the USA with Ping 3MS? Geographically this is impossible, because of my distance! Honestly, I do not know what kind of error may be occurring, already performed the factory reset. And I followed all the instructions requested. I have to keep switching between Filtering and Spec to play because in Filtering the result is 150 ms, not counting the times the game is reconnecting (Reconnecting 9, 8, and error Msg "Unable to Connect to EA Servers") and can't connect so I can play when filtering is on ... Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted July 28, 2019 Administrators Share Posted July 28, 2019 Hard turn off the console, remove the device from the Geo-Filter completely and then flush the cloud in the Geo-Filter options. Add the device again with spectating mode, then boot the console and the game, then choose the Brazil server on the game itself. Where does it place you? If you still get that same server then you may be correct about the rerouting which likely isn't anything we can resolve. Link to comment Share on other sites More sharing options...
rlemonica Posted August 5, 2019 Author Share Posted August 5, 2019 This can often happen because the Geo-Filter blocks Authentication servers we have not yet whitelisted. Are you guys improving your Whitelist to include more authentication servers to minimize this issue? For now, I've just re-attempt to join the lobby. It does not work, every game I've to restart the game. And Reconnect all the time, see picture ... So the problem is not mine! is the White list auth server that not whitelisted ! and the specific locations of the server that in most part of time appears such as a peer! FIX THAT ... Link to comment Share on other sites More sharing options...
Netduma Alex Posted August 6, 2019 Share Posted August 6, 2019 I'll let you know when the next cloud update goes out. rlemonica_1 1 Link to comment Share on other sites More sharing options...
rlemonica_1 Posted August 6, 2019 Share Posted August 6, 2019 1 hour ago, Netduma Alex said: I'll let you know when the next cloud update goes out. I'll appreciate that! Please ALEX help us! and THANKS for your attention! As a customer, I hope never again have to listen those words again: "Where does it place you? If you still get that same server then you may be correct about the rerouting which likely isn't anything we can resolve." this is not correct! I told for you guys that we in South America We have a lot of problems, I'm not layman in the use of the R1 or XR500, such as the server positions, and the auth server connections lock. So we need a FIX. Once more thx for your attention! Netduma Alex 1 Link to comment Share on other sites More sharing options...
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