Need help

[DA_guru85]

I've had the Netduma R1, for quite some time now.

And I've had many issues, to the point I dont know if it's the router, or my line to my house. I get CONSTANT lag spikes,bufferbloat, random packet loss. I play all CALL OF DUTY games, and I'm currently playing black ops 4.

One minute I'm shooting through a guy, the next minute I'm getting hit markers, and the next, I'm getting a super fast kill. Every single day, afternoon, night, I have to mess with the router to get a proper kill. And even THEN, I barely get the kill... so beyond aggravating, and the worst part? I know I am good at these games, constantly went 30 & 0 with the game, before I moved into this house 3years back. And now I fight my internet,  more then i fight in the actual match. That's why I bought the router. Yes it has helped! (But not by much)

From a scale of 1 to 10, I went from a 10 crappy internet experience, got this router, and Now I'm a 7, crappy experience. Lol I just do not know what to do. :(

[Netduma Fraser]

Follow this guide and provide us with the screenshots and we can best advise:

http://support.netduma.com/en/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum-

I would however recommend that you upgrade to DumaOS, you'll need to signup here before you can do so: https://netduma.com/r1-dumaos/

[DA_guru85]

I clicked the link, but there was no guide? Just a bunch of other links 

[DA_guru85]

22 minutes ago, Netduma Fraser said:

Follow this guide and provide us with the screenshots and we can best advise:

http://support.netduma.com/en/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum-

I would however recommend that you upgrade to DumaOS, you'll need to signup here before you can do so: https://netduma.com/r1-dumaos/

As of the Duma OS upgrade, it made my connection worse. I downloaded it about 3 different times, and downgraded shortly after each time 

[Netduma Fraser]

Apologies provide these screenshots:

• Post a screenshot of the details page on the “Internet Diagnosis”.
• Post a screenshot of the top of the Host Filtering page.
• Post a screenshot of your Geo-Filter when in a game.
• Post a screenshot of your entire Congestion Control page please including hyper traffic.
• Post a screenshot of a typical ping graph (not anomaly games).
• Let us know your paid for upload and download bandwidth.
• Finally make sure whatever device your playing the game on is wired. WiFi throws a spanner in the works in terms of lag and we won't try and support that.

Did you follow the optimal settings guide for DumaOS?

[Netduma Alex]

Also, are you connected straight to the modem or are there other routers above the R1?