alex.devine Posted January 5, 2019 Share Posted January 5, 2019 Hi there. I am having major issues to the point I don't think QOS is working at all! I have tried everything to stop the lag when my son is streaming YouTube or Netflix. I have applied more bandwidth to the devices in question - LGWEBOSTV AND USERSIPHONE are the devices streaming Netflix and YT. I have applied more bandwidth to my Xbox to see if that reduces the lag. If possible can I please have a little help? Thank you Alex Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 5, 2019 Administrators Share Posted January 5, 2019 Hi there - Anti-Bufferbloat will be your biggest aid here. Please set it to 70% on both directions, and set to High Priority Traffic Detected Mode. Also make sure your correct max bandwidth speeds have been entered (click the burger menu in the top left corner of the Anti-Bufferbloat panel to edit these) That should solve your problem. There’s a full guide here too: http://support.netduma.com/support/solutions/articles/16000077073-dumaos-optimal-settings-guide-qos Link to comment Share on other sites More sharing options...
alex.devine Posted January 5, 2019 Author Share Posted January 5, 2019 Hi @Netduma Admin Thank you kindly for your reply I have followed all your guides and still, it does not work. Even when settings the flower to 0 on my xbox I can start a game as if there is no effect with it set to 0. Surely that should stop it working with no bandwidth!. What can I do? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 5, 2019 Administrators Share Posted January 5, 2019 Hi Alex - by default any unused bandwidth is automatically shared to other devices that need it. So if you gave 100% to your Xbox, it would use 100% when it needed it, but any excess unused bandwidth will be given to other devices. Could you try using the Always mode and see if that improves things? Also, are you gaming wirelessly or wired? Finally - if you want to force a device to have 0% then there’s a setting called ‘share excess’ in Bandwidth Allocation. If you uncheck that it will disable the sharing of unused bandwidth and force the exact %. I wouldn’t recommend doing this in general though as it will limit many devices bandwidth usage. Link to comment Share on other sites More sharing options...
alex.devine Posted January 6, 2019 Author Share Posted January 6, 2019 Hi, I see in regards to the share access. Tried everything including always-on mode. I always run wired. Is it worth installing the OS again? If so how do I upgrade with the file from Netgear? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 7, 2019 Administrators Share Posted January 7, 2019 It's definitely worth making sure you are on the latest firmware: https://www.netgear.com/support/product/XR500.aspx#Firmware Version 2.3.2.40 Could you take a screenshot of your QoS page and post here so we can check your settings please. Hopefully it's just a small change that is needed Link to comment Share on other sites More sharing options...
alex.devine Posted January 8, 2019 Author Share Posted January 8, 2019 Hi, I always have the latest firmware installed! Screenshot attached. P.S. Any reason I need to reset my password every time I log in? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 8, 2019 Administrators Share Posted January 8, 2019 What is your physical setup? E.g. ISP hub (WiFi devices) > XR500 (Wired & WiFi devices) Are you using PPPoE or VLAN? Are you referring to the forum or the interface login password? Link to comment Share on other sites More sharing options...
alex.devine Posted January 9, 2019 Author Share Posted January 9, 2019 Hi. As follows: BT Modem > XR500 Using PPPoE, not sure what else you require from me? DO let me know if I am missing anything. The forum password, every login I need to reset the password. Regards, Alex. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 9, 2019 Administrators Share Posted January 9, 2019 Could you try entering your PPPoE details onto the modem instead of the XR500 and see if that fixes your issue. So please do this: Enter PPPoE details on modem Remove PPPoE details from XR500 (so dynamically connect via WAN instead of PPPoE Reboot the XR500 Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 9, 2019 Administrators Share Posted January 9, 2019 And as for the forum thing - could you screenshot the message you are getting? I've not heard of that before. Link to comment Share on other sites More sharing options...
alex.devine Posted January 9, 2019 Author Share Posted January 9, 2019 2 hours ago, Netduma Admin said: Could you try entering your PPPoE details onto the modem instead of the XR500 and see if that fixes your issue. So please do this: Enter PPPoE details on modem Remove PPPoE details from XR500 (so dynamically connect via WAN instead of PPPoE Reboot the XR500 Thanks Sorry, It does not have any setting panel, we do not have a direct line from outside so it just connects from the phone line > BT openreach white box > XR500, if that makes sense! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2019 Administrators Share Posted January 9, 2019 Do you have a different router that you could put between the BT box and XR500 to handle PPPoE and see if it works that way? Link to comment Share on other sites More sharing options...
alex.devine Posted January 9, 2019 Author Share Posted January 9, 2019 Yes! I have a nighthawk R7000. Would that work? Is there a guide to set it up as you suggested? Would it go like this: BT Open Reach > R7000 > XR500? Thank you for all your help so far. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2019 Administrators Share Posted January 9, 2019 Yes that'd work just fine! Yes that exact setup. All you need to do is plug in the R7000 into the box as you did originally with the XR500 so R7000 port 1 to box. Then either go through the setup wizard if it prompts one when you access the interface, that will get you setup on the internet. If not go to LAN settings and say you require a login, then should be able to put the details in there. Then connect XR500 to one of ports 2-5 and remove PPPoE information from LAN Settings and allow it to detect normally. Once setup try QoS, does it work correctly now? Link to comment Share on other sites More sharing options...
alex.devine Posted January 9, 2019 Author Share Posted January 9, 2019 @Netduma Fraser Ok all setup, thank you. How do I connect to the XR500? Its logging me into the R7000 so I cant remove the PPPoE from the XR500. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2019 Administrators Share Posted January 9, 2019 Likely have the same LAN IP so on the R7000 change the LAN IP to something else then use the usual IP and should redirect to XR500 Link to comment Share on other sites More sharing options...
alex.devine Posted January 9, 2019 Author Share Posted January 9, 2019 @Netduma Fraser Ok that worked for a few minutes then it switched back to the R7000 admin! Any ideas? UPDATE, The XR500 is now randomly restarting itself! and no features are working on the XR500. UPDATE 2, Can't connect to my Xbox. Can I get some help with making sure everything is correctly wired? Where do the cables now go? In the XR500 or the R7000? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9, 2019 Administrators Share Posted January 9, 2019 Should be something like this: BT box <ethernet to R7000 port 1/WAN> R7000 <ethernet from port 1/2 to XR500 port yellow WAN> XR500 Connect PC via free ethernet port to R7000 then open a command prompt on PC and type ipconfig press enter and copy paste the result here then connect PC via free ethernet port to XR500 then open a command prompt on PC and type ipconfig press enter and copy paste the result here. Are you sure it's restarting and not just without a connection? Did you remove the PPPoE details from it? If in doubt just do a factory reset on the XR500 by holding down the reset button for 20-30 seconds wait 2 minutes then try accessing the interface and will go through initial setup and should get you internet. Link to comment Share on other sites More sharing options...
alex..devine Posted January 10, 2019 Share Posted January 10, 2019 Hi @Netduma Fraser You guys have been amazing with help, thank you. I did manage to get it working but I am unsure if it is actually working! Here is the details: R7000: Link-local IPv6 Address . . . . . : fe80::91c:50ca:d7db:84a%9 IPv4 Address. . . . . . . . . . . : 189.168.1.4 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 189.168.1.9 XR500: Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::91c:50ca:d7db:84a%9 IPv4 Address. . . . . . . . . . . : 189.168.1.4 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 189.168.1.9 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 10, 2019 Administrators Share Posted January 10, 2019 Okay so you can access both interfaces now? If so is QoS working properly? It looks from the details that you didn't change the LAN IP or you were still connected to the same router when doing the test. Perhaps via WiFi? Link to comment Share on other sites More sharing options...
alex..devine Posted January 11, 2019 Share Posted January 11, 2019 Hi @Netduma Fraser Should I have my PC plugged into the XR500 or the R7000? I can't connect to the DumaOS interface, the R7000 admin is popping up when I go to routerlogin.net. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted January 11, 2019 Administrators Share Posted January 11, 2019 I think the problem is they're both sharing the same LAN IP address. Could you go to the R7000 and there should be an option for LAN Setup - change the IP address from 192.168.1.1 to 192.168.2.1 - then see if you can access the XR500 at 192.168.1.1 again. Link to comment Share on other sites More sharing options...
alex..devine Posted January 12, 2019 Share Posted January 12, 2019 Hi @Netduma Fraser No matter what I do, plug into the XR500 or the R7000 I get the same IP. Here are the settings I get when plugged into the R7000 (WIth your update from the above post) Connection-specific DNS Suffix . : Link-local IPv6 Address . . . . . : fe80::91c:50ca:d7db:84a%9 IPv4 Address. . . . . . . . . . . : 192.168.2.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.2.1 I run ipconfig plugged into the XR500 and It returns the same details! Confused It does not allow me to connect to http://192.168.1.1 on the XR500. Tried plugging the cable into both routers. This site can’t be reached 192.168.1.1 took too long to respond. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12, 2019 Administrators Share Posted January 12, 2019 That makes absolutely no sense if you did it correctly. Unplug the XR500 from the R7000 and just have it connected to the power and your PC, can you access the interface then using 192.168.1.1? Link to comment Share on other sites More sharing options...
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