Administrators Netduma Fraser Posted January 13, 2019 Administrators Share Posted January 13, 2019 Really strange one this. Take a look on the hub settings and see if there are any options that may be restricting the internet at all and disable them Link to comment Share on other sites More sharing options...
Azlios Posted January 15, 2019 Author Share Posted January 15, 2019 There was nothing on the hub. I seemed to have fixed it though. I changed the video quality on the fire tv from best to better and its gone from using around 15-20Mbps to using like 0.4-2Mbps when in use. Now it's not using enough bandwidth to cause me to lag. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 15, 2019 Administrators Share Posted January 15, 2019 Glad to hear you've found a workaround, looking online I can't see much of a quality difference between best and better so thats good that you're not missing out but crazy how much extra bandwidth it uses for not much improvement. QoS should still be working for it though even if it uses more bandwidth, I think it's caching future video so it's just going as fast as it possibly can Link to comment Share on other sites More sharing options...
Azlios Posted January 22, 2019 Author Share Posted January 22, 2019 On 1/15/2019 at 7:33 PM, Netduma Fraser said: Glad to hear you've found a workaround, looking online I can't see much of a quality difference between best and better so thats good that you're not missing out but crazy how much extra bandwidth it uses for not much improvement. QoS should still be working for it though even if it uses more bandwidth, I think it's caching future video so it's just going as fast as it possibly can so another update on this, got rid of the firestick, replaced it with a Roku. Same issue, QoS is doing nothing to stop it. Tried reinstalling 2.1.3 to see if I had a bad install, didn't make a difference. Link to comment Share on other sites More sharing options...
Azlios Posted January 23, 2019 Author Share Posted January 23, 2019 New update, if I put anti bufferbloat to 10% it finally starts doing its job. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 23, 2019 Netduma Staff Share Posted January 23, 2019 4 minutes ago, Azlios said: New update, if I put anti bufferbloat to 10% it finally starts doing its job. I guess heavy throttling is necessary to get a decent experience with these things, they seem like way more intensive devices than I thought they were. Maybe I'll grab a firestick myself and play around with it. So you reckon your problem is solved with that setting? Link to comment Share on other sites More sharing options...
Azlios Posted January 23, 2019 Author Share Posted January 23, 2019 It's fixed it yeah, will try and see how high I can raise it though until the issue returns. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2019 Administrators Share Posted January 23, 2019 Very odd, not sure why you would have to throttle that much but do keep us updated please with what you find out. Link to comment Share on other sites More sharing options...
scbba Posted January 24, 2019 Share Posted January 24, 2019 I have the exact same issue I have 100 down and 10 up and I have to go down to around 5% in order to get it to work properly but at that rate I can't do anything else because cable jumps around with it speeds so I just deal with it I'm hoping once I get moved and can use my tp link modem over this chipset 6 it will help Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 24, 2019 Netduma Staff Share Posted January 24, 2019 2 hours ago, scbba said: I have the exact same issue I have 100 down and 10 up and I have to go down to around 5% in order to get it to work properly but at that rate I can't do anything else because cable jumps around with it speeds so I just deal with it I'm hoping once I get moved and can use my tp link modem over this chipset 6 it will help Yeh dude if you've got a puma 6 then anything is a massive improvement, lol. I hope it works out but let us know if it doesn't Link to comment Share on other sites More sharing options...
Azlios Posted March 3, 2019 Author Share Posted March 3, 2019 Back again, this time with a Roku. Streaming sticks that go in the TV just seem to completely ignore anything the R1 is trying to do. This is me playing Rocket League with my sliders at 30/30 and my computer set as a games console in the traffic prioritisation along with the Roku having 0 on the flower and my PC having 50. You can see how unstable it is based on how much its changing and the constant connection error symbol on the right.. As soon as the streaming stick is turned off I drop back down to a steady 18-20 ping even if I was watching a 4k video on my computer whilst playing. I ruled out it being my PC as I get the same connection issues when playing on my xbox too. I simply cannot play online games if someone in my house is watching something on a streaming stick that goes into the TV, other than a Chromecast. That works fine. https://plays.tv/s/M6kX0g5H0rV0 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 4, 2019 Netduma Staff Share Posted March 4, 2019 I wouldn't put much stock in the in-game ping test; that's relying on the server quality and any input delay on top. If it hasn't been suggested already, I don't doubt you though, I feel like maybe there's some miscommunication going on with these streaming sticks and DumaOS. It's odd that they're recognised by the Device Manager, yet they seem to cause problems nontheless. I reckon judging by what you found on page 1 and the pingplotter results, we could probably troubleshoot this problem. I believe our testing team is aware of this but I'll make sure they see it again Thank you for your patience on this! Link to comment Share on other sites More sharing options...
Azlios Posted March 5, 2019 Author Share Posted March 5, 2019 On 3/4/2019 at 11:50 AM, Netduma Jack said: I wouldn't put much stock in the in-game ping test; that's relying on the server quality and any input delay on top. If it hasn't been suggested already, I don't doubt you though, I feel like maybe there's some miscommunication going on with these streaming sticks and DumaOS. It's odd that they're recognised by the Device Manager, yet they seem to cause problems nontheless. I reckon judging by what you found on page 1 and the pingplotter results, we could probably troubleshoot this problem. I believe our testing team is aware of this but I'll make sure they see it again Thank you for your patience on this! Thanks Jack, I'll sit tight for now then but if I find anything else I'll let you know. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 6, 2019 Netduma Staff Share Posted March 6, 2019 15 hours ago, Azlios said: Thanks Jack, I'll sit tight for now then but if I find anything else I'll let you know. Just to let ya' know, I've escalated it to the developers and it's been added to our internal testing system. Hopefully this can be resolved soon though I'm afraid I can't put an estimate on it. Link to comment Share on other sites More sharing options...
mcrane Posted January 12, 2021 Share Posted January 12, 2021 Hello! Has there been a resolution to this issue? I have the same issue when someone in my house is streaming using the Apple TV. As soon as that thing goes on, my ping goes through the roof! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13, 2021 Administrators Share Posted January 13, 2021 35 minutes ago, mcrane said: Hello! Has there been a resolution to this issue? I have the same issue when someone in my house is streaming using the Apple TV. As soon as that thing goes on, my ping goes through the roof! Hey, welcome to the forum! What is your exact physical setup? Are ALL devices connected to the router? Is Apple TV streamed through their box, Firestick or TV app? What are your QoS settings? Link to comment Share on other sites More sharing options...
mcrane Posted January 22, 2021 Share Posted January 22, 2021 Hello Fraser! My physical setup is: Internet speed is 200 down, 5 up xfinity. Directly in from the wall coax to netgear cm500 cable modem. Cable modem to XR300 router, router wired to gaming PC. Firmware version of router is: 1.0.3.56_10.3.41 Apple TV is connected to 5g wireless. All other wireless devices in the house are connected to 2.4 wireless. When I'm playing Rocket League and the Apple TV turns on, I immediately get packet loss and latency variation. I notice this too when someone joins a zoom from one of the tablets. It doesn't seem to matter what device it is, if it's video related my gaming connection tanks. It does not seem to prioritize my connection at all. Anti-Bufferfloat is set to 70%. In QOS I set my gaming PC to 40% and I still have issues. I also set my PC connection as a games console in traffic prioritization. The high priority traffic light is always on, even if I don't have a game going. I hope this provides enough useful information, but let me know if there is anything else I can provide! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 22, 2021 Administrators Share Posted January 22, 2021 So it's the actual Apple TV box then that is connected? What option are you using for Anti-Bufferbloat, Always, When High Priority Traffic Detected or Never? With Anti-BB using Always and on 50% do a speedtest on speedtest.net does it give you the values you'd expect for 50% or do you get full speeds? Link to comment Share on other sites More sharing options...
mcrane Posted January 23, 2021 Share Posted January 23, 2021 Yes, it's an actual Apple TV box, and it's connected via the XR300's 5G wireless. Currently my anti-bufferbloat is set to "Always". Speedtest run with anti-bufferbloat set to 70% = 204 down 5 up Speedtest run with anti-bufferbloat set to 50% = 203 down 5 up Link to comment Share on other sites More sharing options...
mcrane Posted January 23, 2021 Share Posted January 23, 2021 Just an update, if I turn anti-bufferbloat down to 1% (10mb) it will keep my download speed to 10mb. If I set it to 10% (100mb) it keeps it to 100 mb down. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 23, 2021 Administrators Share Posted January 23, 2021 Okay interesting so sometimes Anti-BB appears to work but not all the time. Are you using PPPoE, VLAN or IPv6, anything like that that is required for a connection? Link to comment Share on other sites More sharing options...
mcrane Posted January 27, 2021 Share Posted January 27, 2021 I am not using any of those. Still having really bad issues with latency variation and packet loss once a video chat is started in the house. Games become completely unplayable. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2021 Administrators Share Posted January 27, 2021 On Bandwidth Allocation set a certain amount of bandwidth for the Apple TV that you don't want it to go over. How many devices do you have connected to the router? Link to comment Share on other sites More sharing options...
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