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My connection with the XR500


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So just trying to make sense of all this im guessing my cable line is pretty messed up, have to be SuddenLink but then again it could be because I switched isp modem WBM760A to TP Link TC-7610 things got crazy but when I did my modem only test with the 7610 it looked ok on the ping plotter I guess. I'm hoping to have someone help me thru this problem an what need to be done.Going to try to get a tech from suddenlink over here soon. But some STP Ethernet cables to replace the Ethernet cables I have been using.Hard to connect back to the internet sometimes for the xr500/tc-7610







This last graph is from my modem with no one on the internet except me.I only have my computer an my ps4 wired in the xr500 an have the wifi on for my family in the household.

May not mean much but here's my dslreports results Bufferbloat (lag) idle vs under load is usually what I look at most

<a href="http://www.dslreports.com/speedtest/41151113">
<img src="http://www.dslreports.com/speedtest/41151113.png"></a>
With Netduma xr500 70/70 with antibufferbloat on "Always"

<a href="http://www.dslreports.com/speedtest/41151236">
<img src="http://www.dslreports.com/speedtest/41151236.png"></a>

<a href="http://www.dslreports.com/speedtest/41222345">
<img src="http://www.dslreports.com/speedtest/41222345.png"></a>
With wifi off on netduma xr500

<a href="http://www.dslreports.com/speedtest/41222436">
<img src="http://www.dslreports.com/speedtest/41222436.png"></a>
With wifi off an having 70/70 with antibufferbloat on "Always"

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  • Netduma Staff

The good news is you aren't getting any packet loss. That indicates you don't really have major line issues - but those ping spikes are still pretty nasty. To keep it in context though, those spikes are far more manageable than most. Some lines can give you 100ms+ ping spikes, at which point gaming is impossible.

Just to clarify what to do in these situations - these results indicate that your line isn't as stable as it potentially could be. This could be caused by one or more of these factors:

- Your Ethernet cable between the Netduma and your Modem

- Your Modem

- Your line to the house

- Your entire ISP service / other ISP factors

Generally speaking, it's best to start at the top of that list and work down. Replace your Ethernet cables (I see you might have already done that) and see if there are other Modems with a good reputation that can handle your connection type. Replacing the modem can often work wonders.

If that doesn't work you might need to call your ISP and see what they can do with the evidence you've provided. Make sure you run Pingplotter tests with the Netduma disconnected if you want your ISP to act - ISP's ALWAYS blame the router you have connected, so make sure they only have themselves to blame. I hope this helps!

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 I agree with Netduma Jack.. Those are the easiest things to try first. By looking at the ping graph I would say you have something going on. The thing is with cable providers is coaxial cable is highly influenced by interference from a vast amount of things. Some additional things to look at are to make sure your connectors are tight. Also make sure your modem is either not on a splitter or at the very least its on only one. Again make sure all connections are tight.  If you find that everything looks good and have done just about everything you can then I would look at the modem. But at that point I would have my ISP come and do a full line check. They can put a good load test on your line and that will tell you a lot.  Once you know this info then you will have a good idea what the issue is and can narrow it down from there.. Good luck!

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