Michael2324 Posted September 24, 2018 Posted September 24, 2018 I accidentally disabled dhcp on my netduma and now am unable to access my netduma pls help!
Michael2324 Posted September 24, 2018 Author Posted September 24, 2018 Worst customer service on the face of this earth sheesh. You guys don’t even have a technical support number prayers. Anyone read this don’t waste your time, THEYRE USELESS!! No wonder why ur rating sucks lmao, just ran horribly smh.
JOE1305 Posted September 25, 2018 Posted September 25, 2018 Did you try it with the reset button on the back of the R1? If you hold it long enough it makes factory reset I think
Netduma Staff Netduma Jack Posted September 25, 2018 Netduma Staff Posted September 25, 2018 13 hours ago, Michael2324 said: Worst customer service on the face of this earth sheesh. You guys don’t even have a technical support number prayers. Anyone read this don’t waste your time, THEYRE USELESS!! No wonder why ur rating sucks lmao, just ran horribly smh. ...Thanks! We work from 10am - 6pm weekdays so we weren't online when you posted. Not to worry though Make sure you check out this guide: http://support.netduma.com/en/support/solutions/articles/16000022395-why-can-t-i-access-the-r1-interface- Also definitely try holding down the reset button on the back of the router to factory reset it. If that doesn't work let me know - there's a bug going around with that. I'll assist you further when you've tried these suggestions.
Michael2324 Posted September 25, 2018 Author Posted September 25, 2018 I’ve tried everything and still can’t access the router to turn dhcp back on
Michael2324 Posted September 25, 2018 Author Posted September 25, 2018 Can anyone assist me please for the love of God. This is insane
Zennon Posted September 25, 2018 Posted September 25, 2018 Connect the R1 directly to your PC or laptop via Ethernet and type 192.168.88.1 into your browsers address bar and press enter.
Michael2324 Posted September 25, 2018 Author Posted September 25, 2018 I’ve done that and can’t access it
Michael2324 Posted September 25, 2018 Author Posted September 25, 2018 I turned dhcp off and when I type 192.168.88.1 it won’t let me access the router
titofuenla Posted September 26, 2018 Posted September 26, 2018 16 hours ago, Michael2324 said: You guys suck Hello, to start you should have a little more education and respect for people, the netduma team has a work schedule just like you will have it and after that you have your personal life to attend, you can not be here 24 hours for you. The solution for you to regain access to your R1 is to assign your PC a static Ip from the windows configuration or the operating system that you use, once this is done you will have access to your R1 again. Sincerely he does not deserve to help him after seeing his manners, but luckily for you we are not all like you. a greeting
Netduma Staff Netduma Jack Posted September 26, 2018 Netduma Staff Posted September 26, 2018 12 hours ago, Michael2324 said: You guys suck Just like every company on the planet, we work on a set schedule. We're a small team, so if you're after support you need to wait until we're working and we'll answer your questions. On your PC connected to the Netduma, run an IPconfig. (To do this, open Command Prompt and type 'ipconfig' before pressing enter). Screenshot those results and send them here. You could try looking at those results for your 'Default Gateway', and typing the number next to that into your URL bar. Does that take you to the Netduma UI? You could also try Titofuenla's suggestion above.
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