Administrators Netduma Fraser Posted June 25, 2015 Administrators Posted June 25, 2015 I'm PMing you now
Administrators Netduma Fraser Posted June 25, 2015 Administrators Posted June 25, 2015 Had a 1 on 1 with Entropy, all the settings we recommended were applied and the speed stayed roughly the same. Theres no visible reason on the surface why the speeds are low. I had a thought after the fact, Entropy is using the Motorola Surfboard SB6121 I know there has been some issues with other Surfboard models, this may potentially have something to do with it.
PharmDawgg Posted June 25, 2015 Posted June 25, 2015 It could be. I had the Surfboard 6183 and constantly had to keep rebooting my modem. I hate to say it but I would not use any Arris/Motorola modems. I am with Comcast and I have changed to the Netgear CM500.
iAmMoDBoX Posted June 26, 2015 Posted June 26, 2015 It could be. I had the Surfboard 6183 and constantly had to keep rebooting my modem. I hate to say it but I would not use any Arris/Motorola modems. I am with Comcast and I have changed to the Netgear CM500. I love my Arris modem, I had to fight with Comcast just to get it back lol It's not a surfboard but nothing would surprise me.
Twisted Entropy Posted June 26, 2015 Author Posted June 26, 2015 I haven't had any problems with my sb6121 but I do know I can't get my 150mbs down only 120mbs. Supposedly the sb6121 is a 4 channel and I need an 8 channel to get my true speeds. That's what the Mediacom tech said. Can anyone confirm? Other than this, my netgear r6300 would allow speeds up to 120mbs. Don't know how the modem can perform differently between the duma and my r6300.
Administrators Netduma Fraser Posted June 26, 2015 Administrators Posted June 26, 2015 If you're free today Entropy, I'd like to do a few more tests that we didn't do yesterday
iAmMoDBoX Posted June 26, 2015 Posted June 26, 2015 I haven't had any problems with my sb6121 but I do know I can't get my 150mbs down only 120mbs. Supposedly the sb6121 is a 4 channel and I need an 8 channel to get my true speeds. That's what the Mediacom tech said. Can anyone confirm? Other than this, my netgear r6300 would allow speeds up to 120mbs. Don't know how the modem can perform differently between the duma and my r6300. "The Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem provides operators with an economic option for providing Ultra-Broadband services, with four times the current maximum user data throughput approximating 160 Mbps in DOCSIS mode" So theoretically it should be able to hit 160mbps but they are right that upgrading to an 8 channel modem will offer about 360mbps which will future proof you for a while. For comparison, Comcast is now giving out 24 channel modems.
Twisted Entropy Posted June 27, 2015 Author Posted June 27, 2015 "The Motorola SB6121 SURFboard DOCSIS 3.0 Cable Modem provides operators with an economic option for providing Ultra-Broadband services, with four times the current maximum user data throughput approximating 160 Mbps in DOCSIS mode" So theoretically it should be able to hit 160mbps but they are right that upgrading to an 8 channel modem will offer about 360mbps which will future proof you for a while. For comparison, Comcast is now giving out 24 channel modems. Oh wow. I miss Comcast. Thank you very much for the info.
Twisted Entropy Posted June 27, 2015 Author Posted June 27, 2015 And Fraser, I'm sorry I had to work. I will be on later today
Administrators Netduma Fraser Posted June 27, 2015 Administrators Posted June 27, 2015 Okay let me know what time you are available
Administrators Netduma Fraser Posted June 27, 2015 Administrators Posted June 27, 2015 Great, have responded to PM
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