fakkel Posted July 19, 2018 Share Posted July 19, 2018 For two months or so I disconnect from the internet just randomly and it happens every few days when it occurs I would always reboot my Netduma R1 and then directly after the reboot my internet would work fine again like nothing ever happens. On my laptop, it says the proxy settings of the network could not be determined automatically. It doesn't only disconnect my laptop it disconnects every single device on Wifi and or Lan. Today it happened again, this time I didn't directly need my internet back (I was taking a break anyway) I went outside and when I came back it worked again (without a reset). This happening every few days sometimes two times a day is extremely annoying though. From my soundbar to NAS everything disconnects. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 20, 2018 Netduma Staff Share Posted July 20, 2018 For two months or so I disconnect from the internet just randomly and it happens every few days when it occurs I would always reboot my Netduma R1 and then directly after the reboot my internet would work fine again like nothing ever happens. On my laptop, it says the proxy settings of the network could not be determined automatically. It doesn't only disconnect my laptop it disconnects every single device on Wifi and or Lan. Today it happened again, this time I didn't directly need my internet back (I was taking a break anyway) I went outside and when I came back it worked again (without a reset). This happening every few days sometimes two times a day is extremely annoying though. From my soundbar to NAS everything disconnects. When your Internet drops out can you still access the interface? If you run an ipconfig when the crash occurs, what are the results? (To run an ipconfig, open command prompt on a connected PC / Laptop and type 'ipconfig' and press enter. Screenshot the results and post them here). Try setting a static IP for the Netduma on your modem interface. I'd also recommend a factory reset on the Netduma from Settings > Miscellaneous. After this step don't load a profile - set everything up again and don't change any settings in DHCP, LAN, WAN or WiFi settings. Link to comment Share on other sites More sharing options...
fakkel Posted July 20, 2018 Author Share Posted July 20, 2018 No, I cannot enter the interface at all. Or do anything for that matter. Why do I need to set a static IP on my modem interface (it is in Bridge mode) and I used the Netduma R1 for three years with no disconnects, ever! I will run an ipconfig when it happens again, thanks for answering! Link to comment Share on other sites More sharing options...
fakkel Posted July 21, 2018 Author Share Posted July 21, 2018 It happened again ipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : GEBRUIK-SL8AF0Q Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (NDIS 6.30) Physical Address. . . . . . . . . : B8-88-E3-9B-21-ED DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : TAP-Windows Adapter V9 Physical Address. . . . . . . . . : 00-FF-BC-7C-AE-7B DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter vEthernet (Standaard schak): Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Hyper-V Virtual Ethernet Adapter Physical Address. . . . . . . . . : E6-15-D1-D3-04-97 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::569:5b6c:5fd4:d33%11(Preferred) IPv4 Address. . . . . . . . . . . : 172.29.207.17(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.240 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 587208029 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-DF-1E-D6-B8-88-E3-9B-21-ED DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Disabled Wireless LAN adapter LAN-verbinding* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #10 Physical Address. . . . . . . . . : 1A-A6-F7-14-4B-61 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : VPN Client Adapter - VPN Physical Address. . . . . . . . . : 00-AC-72-B5-D8-31 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter LAN-verbinding* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #11 Physical Address. . . . . . . . . : 18-A6-F7-14-4B-61 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::7536:ba69:e260:8f89%32(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : DHCPv6 IAID . . . . . . . . . . . : 538486519 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-DF-1E-D6-B8-88-E3-9B-21-ED DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1 fec0:0:0:ffff::2%1 fec0:0:0:ffff::3%1 NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wi-Fi 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : lan Description . . . . . . . . . . . : TP-Link Wireless USB Adapter Physical Address. . . . . . . . . : 18-A6-F7-14-4B-61 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Bluetooth-netwerkverbinding: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 20-68-9D-F4-B9-14 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted July 21, 2018 Administrators Share Posted July 21, 2018 Thanks for capturing this. The Netduma's IP address is 192.168.88.1 and from your results, there is no entry for this here. So it looks like you're no longer being connected to the R1 at all when this drop out occurs. Are all the power lights still switched on the R1 when this happens? Also, did you try a factory reset like Jack suggested? Go to >Settings >Miscellaneous to do this. Thanks. Link to comment Share on other sites More sharing options...
fakkel Posted July 22, 2018 Author Share Posted July 22, 2018 If I do a factory reset do I then lose all my settings (deny and Allow list), etc? I have another problem worth mentioning. 50% of the time my internet speed is super slow, to the point me and my girlfriend switch to 4G on our phones, because messages aren't even loaded in. When I reboot my router the speed is back to normal, what is going on honestly, my girlfriend even said if it stays like this I want something else and we move away from Netduma, I told her it is maybe not even the Netduma, but something else, still I want this to be solved, because I work too much at home, to accept these disconnects and slow internet speed! Link to comment Share on other sites More sharing options...
fakkel Posted July 22, 2018 Author Share Posted July 22, 2018 As far as I can see the light always stay on, I can also still see the wifi network name in my wifi list and select it, it just doesn't work. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 23, 2018 Netduma Staff Share Posted July 23, 2018 As far as I can see the light always stay on, I can also still see the wifi network name in my wifi list and select it, it just doesn't work. I've responded to your other thread. Another note on this is that DumaOS will be coming soon, and installing such radically different software onto the router might be enough to fix this issue. Your Netduma is three years old so it's possible that some obscure issue has happened with the hardware to cause these issues. Hopefully DumaOS will get it up and running. Link to comment Share on other sites More sharing options...
fakkel Posted July 23, 2018 Author Share Posted July 23, 2018 Ok, you got any time window, because I think it was scheduled to release somewhere in May right? Link to comment Share on other sites More sharing options...
fakkel Posted July 23, 2018 Author Share Posted July 23, 2018 Plus my Netdum is just two years old in June Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 24, 2018 Netduma Staff Share Posted July 24, 2018 Ok, you got any time window, because I think it was scheduled to release somewhere in May right? Yeh unfortunately it had to be delayed back in April. It's really close now but we're not releasing a launch date to prevent the same mistake from happening again. Did you try a factory reset? Link to comment Share on other sites More sharing options...
fakkel Posted July 25, 2018 Author Share Posted July 25, 2018 I just want to know if I do a factory reset if I then Lose all my deny and allow settings because my list is huge and I don't want to lose it! Link to comment Share on other sites More sharing options...
PharmDawgg Posted July 25, 2018 Share Posted July 25, 2018 I just want to know if I do a factory reset if I then Lose all my deny and allow settings because my list is huge and I don't want to lose it! You should be able to save your settings and export a file to your desktop for safe keeping. That is if you are one the R1. Not sure about the Xr500 http://support.netduma.com/support/solutions/articles/16000027822-getting-started-with-save-current-settings Link to comment Share on other sites More sharing options...
fakkel Posted July 26, 2018 Author Share Posted July 26, 2018 Thanks, will this also save my VPN settings or no? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted July 26, 2018 Netduma Staff Share Posted July 26, 2018 Thanks, will this also save my VPN settings or no? I think it should do, though which part specifically are you worried about losing? If you've edited your config file and you're worried about that you could always copy that to a notepad and save it that way. Link to comment Share on other sites More sharing options...
fakkel Posted August 1, 2018 Author Share Posted August 1, 2018 Please, I still have to reset my Netduma every few days because the wifi speed will drop to speeds I am not even able to load a webpage under 10 seconds! I never had a problem but for 2 Months now it is horrible! Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted August 1, 2018 Netduma Staff Share Posted August 1, 2018 Please, I still have to reset my Netduma every few days because the wifi speed will drop to speeds I am not even able to load a webpage under 10 seconds! I never had a problem but for 2 Months now it is horrible! After exporting your profile, perform a hard reset. (Turn off the Modem and Netduma. Wait 5 minutes then turn on the Modem. Wait another minute then turn on the Netduma.) After this step, perform a factory reset on the Netduma through Settings > Miscellaneous. Your password will revert to 'netdumar1'. Do not change any settings after these steps. Do the disconnects still occur? Link to comment Share on other sites More sharing options...
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