redwing497 Posted June 3, 2018 Share Posted June 3, 2018 Hi all. I'm having a strange problem on my Android phone (pixel 2 XL). When I try to access any Google apps, in particular my Google now news feed and the Play store, it says I have no internet connection even though everything else works. If I toggle WiFi off and use cell data, it loads right up. It's almost like the XR is blocking Google services. Switch WiFi back on, same problem. I've restarted the phone and router. Nothing fixes it. This didn't happen for the first few months. I updated firmware about 2 weeks ago or so. Any idea? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 3, 2018 Administrators Share Posted June 3, 2018 I believe I've seen this before but its the ISP are you with I think it's Comcast by any chance? Change DNS in Internet Setup and ensure hub is in modem mode does that resolve the issue? Link to comment Share on other sites More sharing options...
Guest Killhippie Posted June 3, 2018 Share Posted June 3, 2018 Hi all. I'm having a strange problem on my Android phone (pixel 2 XL). When I try to access any Google apps, in particular my Google now news feed and the Play store, it says I have no internet connection even though everything else works. If I toggle WiFi off and use cell data, it loads right up. It's almost like the XR is blocking Google services. Switch WiFi back on, same problem. I've restarted the phone and router. Nothing fixes it. This didn't happen for the first few months. I updated firmware about 2 weeks ago or so. Any idea? Thanks The XR500 cant block google services really unless someone put them in the block list I guess., I have an android TV and all is working fine. Try using Googles DNS servers and see if that helps as it could be your IP's DNS servers playing up, They are 8.8.8.8 and 8.8.4.4 also reboot your router because if you are using a dynamic IP that will give you a new IP address too, if you have a fixed IP well it cant hurt rebooting anyway. If this didn't try clearing the the cache and data in your Google Play Store and News Feed apps (always a good thing to try) if this didn't work then you may need to go into your Google Play Services and clear the data and cache there. You need to go into your Settings and hit Application manager or Apps. From there, find the Google Play Services app (the puzzle piece). Also searching Android Authority can give you some good ideas too. Hope some of this helps. https://www.androidauthority.com/google-play-store-not-working-fixes-647176/ Link to comment Share on other sites More sharing options...
BIG__DOG Posted June 3, 2018 Share Posted June 3, 2018 Change dns in internet setup on the XR500 as Fraser has said, try using 1.1.1.1 and 1.0.0.1 as these dns servers are faster than googles. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted June 4, 2018 Share Posted June 4, 2018 Change dns in internet setup on the XR500 as Fraser has said, try using 1.1.1.1 and 1.0.0.1 as these dns servers are faster than googles. Not always, it depends where you are. Coudflare like any third party DNS can cause issues with downloading because it confuses CDN's. Browsing may be faster for sure, but I tend to find my own ISP's (IDNet) are the fastest, also being a very small ISP in the Niche grouping I trust them rather than third party DNS providers even though Cloudflare is good from what I hear, but it could always have issues with the likes of Akamai I believe. It will serve you the nearest server to you which might not always be the closest depending where you like in the world. So take OpenDNS for instance if you lived in Perth your nearest server is on the other side of Australia in Sydney, or if the one server in the UK (Linx) is down you will be using Amsterdam probably. Link to comment Share on other sites More sharing options...
vShikko Posted June 7, 2018 Share Posted June 7, 2018 I run this utility weekly. It measures DNS Cache/Uncached & DotCom performance then gives you an extensive list of nameservers that are fastest/closest to your ISP. They just recently added Cloudflare & Quad9 in their last nameserver update. https://www.grc.com/dns/benchmark.htm Thank me later Link to comment Share on other sites More sharing options...
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