Havens Posted May 28, 2018 Share Posted May 28, 2018 have had mt R1 since black ops 3 have not had a problem with it at all in till about a month ago download is 120 upload 15 by my ISP the r1 would hit them speeds just find now i can even get a 10 upload and a 3 download and i have not change my settings so dont understand whats wrong with it can anyone help me figure this out Link to comment Share on other sites More sharing options...
pollutionblues Posted May 28, 2018 Share Posted May 28, 2018 Hi, Welcome to the forum. Can you check these settings please: Reactive Algorithm is selected Anti-flood sliders are both at 100% Share excess is enabled Reset device prioritisation & apply Disable IPv6 in WAN, LAN & miscellaneous Disable deep packet in miscellaneous Enable turbo mode Ensure the ethernet cables you're using connecting the R1 to hub & R1 to PC are Cat5e or above Do a wired speed test from a PC Link to comment Share on other sites More sharing options...
Havens Posted May 28, 2018 Author Share Posted May 28, 2018 yes i have done all of that and still get the same result Link to comment Share on other sites More sharing options...
pollutionblues Posted May 28, 2018 Share Posted May 28, 2018 Are you getting your full speeds wired directly to your modem? What make/model of modem do you use? Is your setup Modem > Netduma > All devices? Do you have any other routers or switches in your setup? Have you swapped out your Ethernet cables? Which firmware version are you on? If you factory reset from Settings > Miscellaneous, set your bandwidth and allow the Netduma to auto-setup, do you receive your speeds? Link to comment Share on other sites More sharing options...
Havens Posted May 28, 2018 Author Share Posted May 28, 2018 yes if I hook up my PC to my modem I get full speeds my modem is a arris tg1672g yes setup is modem netduma other devices yeah I have all new Ethernet cable that are cat5e Firmware is 1.03.6g i have done factory reset and still cant get my speeds and my NAT is open btw Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted May 28, 2018 Administrators Share Posted May 28, 2018 Could you do this please: Could you take a screenshot of your Congestion Control page and upload to imgur and link here. Could you also do the same on >Setting >Miscellaneous When you are testing wired into the modem, do you use the same wire? You could have a faulty wire which is affecting this. I assume you are using speedtest.net to test? Link to comment Share on other sites More sharing options...
Havens Posted May 29, 2018 Author Share Posted May 29, 2018 yes I use the same wire https://imgur.com/UA84w0P https://imgur.com/nWwfKCx Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted May 30, 2018 Netduma Staff Share Posted May 30, 2018 yes I use the same wire https://imgur.com/UA84w0P https://imgur.com/nWwfKCx Welcome to the forum Havens. It's possible there's miscommunication between your modem and the Netduma. Maybe a hard reset will fix this: Switch off the Netduma and the Modem. Wait for 5 minutes then switch on your modem. Wait another minute then switch on your Netduma. With no other devices connected to the Netduma, and with the Netduma wired to a PC, do you then receive your full speeds? If not, it could be a hardware malfunction. When did you get your Netduma precisely? Link to comment Share on other sites More sharing options...
Havens Posted May 30, 2018 Author Share Posted May 30, 2018 yes I have done that I don't remember when I got it but it was during call of duty black ops3 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted May 31, 2018 Netduma Staff Share Posted May 31, 2018 yes I have done that I don't remember when I got it but it was during call of duty black ops3 Could you please email [email protected]? We'll investigate and see if you're covered by warranty. If you aren't we'll see if there's any further steps we can take. Thanks! Link to comment Share on other sites More sharing options...
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