agustinj5 Posted May 16, 2018 Share Posted May 16, 2018 my netduma is having problems with my download speed. i upgraded my package to 1000 download and 25 upload but the down load speed on my net duma only goes up to 85? i have been thru the netduma guide and have done everything required but it is still not going up??? i need some help please. Link to comment Share on other sites More sharing options...
pollutionblues Posted May 16, 2018 Share Posted May 16, 2018 my netduma is having problems with my download speed. i upgraded my package to 1000 download and 25 upload but the down load speed on my net duma only goes up to 85? i have been thru the netduma guide and have done everything required but it is still not going up??? i need some help please. Hi, Welcome to the forum Are you testing using a wired PC? You wont be able to achieve the full 1000Mbps due to hardware limitations but if everything is setup correctly you should get 700-800Mbps. Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 Hi, Welcome to the forum Are you testing using a wired PC? You wont be able to achieve the full 1000Mbps due to hardware limitations but if everything is setup correctly you should get 700-800Mbps. i have tried the wired connection already and it also is giving me 85 download speed Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 i have tried the wired connection already and it also is giving me 85 download speed i have turned on turbo mode and super turbo mode for the speed i have updated the bandwidth, i have set it to reactive, i have enabled the deep packet processing, i have turned off ipv6 and have rebooted the modem 3 times. it has not changed Link to comment Share on other sites More sharing options...
pollutionblues Posted May 16, 2018 Share Posted May 16, 2018 Are you using a standalone modem or a modem/router combo? Are you using PPPoE? Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 Are you using a standalone modem or a modem/router combo? Are you using PPPoE? i am using a modem router combo. i am using an arriss surfboard sb8200 with my net duma and i dont know what pppoe is Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 i am using a modem router combo. i am using an arriss surfboard sb8200 with my net duma and i dont know what pppoe is i do have other wfi devices hooked up to the modem im guessing PPPoE would let me do that correct? Link to comment Share on other sites More sharing options...
pollutionblues Posted May 16, 2018 Share Posted May 16, 2018 You don't need PPPoE with your setup. Is the netdumas WAN IP address in the Arriss DMZ? and is the Ethernet cable you are using capable of handling your speeds (CAT5e or above)? Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 You don't need PPPoE with your setup. Is the netdumas WAN IP address in the Arriss DMZ? and is the Ethernet cable you are using capable of handling your speeds (CAT5e or above)? the net dumas ip adress in not in the arriss dmz how would i set that up and i do not have a cat 5 or above ethenet cord but i can go and buy one. Link to comment Share on other sites More sharing options...
pollutionblues Posted May 16, 2018 Share Posted May 16, 2018 the net dumas ip adress in not in the arriss dmz how would i set that up and i do not have a cat 5 or above ethenet cord but i can go and buy one. Your cables are why you aren’t getting your speeds, get CAT5e or CAT6 cables (note the ‘e’ on the end of CAT5e, if you get just CAT5 they won’t support your speeds) Your Arriss will have a DMZ section somewhere, possibly under firewall. Putting the Duma in DMZ will allow you to get an open NAT. Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 Your cables are why you aren’t getting your speeds, get CAT5e or CAT6 cables (note the ‘e’ on the end of CAT5e, if you get just CAT5 they won’t support your speeds) Your Arriss will have a DMZ section somewhere, possibly under firewall. Putting the Duma in DMZ will allow you to get an open NAT would i have to type in the code that the ariss gives me in the netduma settings? where it shows the wan ip and the dmz i think? and would a regular cat 5 or 7 work or does it have to have an e behind the 5 or 7 Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 would i have to type in the code that the ariss gives me in the netduma settings? where it shows the wan ip and the dmz i think? and would a regular cat 5 or 7 work or does it have to have an e behind the 5 or 7 would i have to open up my arriss for that? or would the dmz code be on the side or back of the modem?? Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 would i have to open up my arriss for that? or would the dmz code be on the side or back of the modem?? the the modem that i have it is only a modem and there is no dmz on the modem? Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 the the modem that i have it is only a modem and there is no dmz on the modem? the modem its self does not have a dmz because it only receives internet and give to a router. is what i was told by ariss right now. there is not dmz ip or code for the modem Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 the modem its self does not have a dmz because it only receives internet and give to a router. is what i was told by ariss right now. there is not dmz ip or code for the modem when i go to setting on my net duma i see something there that does say WAN IP do i have to put anything in there? Link to comment Share on other sites More sharing options...
agustinj5 Posted May 16, 2018 Author Share Posted May 16, 2018 are you still there? Link to comment Share on other sites More sharing options...
BIG__DOG Posted May 17, 2018 Share Posted May 17, 2018 Check your ethernet cables and printed on them is a lot of info and among that info it will say what cat type it is. As stated above it should be cat5e or above. If not, then you will never get close to the speeds you are expecting. Let's rule out 1 problem at a time, check your ethernet cables! Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted May 17, 2018 Netduma Staff Share Posted May 17, 2018 Yep Big Dog is right - that's the first step really. Once you've checked that your wire is the correct type, if you still aren't receiving higher speeds it could be that the cable is faulty. You should switch out the cable between your Modem and the Netduma as well as the cable between your Netduma and the PC. Whenever you run these tests you -must- be connected to a wired PC for accurate results. NO other device will suffice. After this ensure that these settings are applied: - Reactive Algorithm - 100% anti-flood - Disable IPv6 in WAN, LAN & misc - Disable deep packet in misc - Enable turbo mode - Enable super turbo mode Link to comment Share on other sites More sharing options...
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