Vroomfondel1965 Posted March 25, 2018 Share Posted March 25, 2018 I've done two factory resets now but I'm still getting wired disconnects but Wi-Fi still working, the last one while watching Sky on Xbox One X. Have to switch off/on. I've have updated. Also my XR500 led flashes orange on one wired connection but white on the other. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2018 Administrators Share Posted March 25, 2018 Hi Neil, I have experienced it once but hard to reproduce. Is there anything you're specifically doing when it happened both times? Factory reset is the fix but if we can reproduce it we can put a firmware fix in. Link to comment Share on other sites More sharing options...
pollutionblues Posted March 25, 2018 Share Posted March 25, 2018 The different colour Ethernet LEDs are to do with the speed of the connected devices: White LED = Gigabit Ethernet. Amber LED = 100Mbps or 10Mbps Ethernet. Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 25, 2018 Author Share Posted March 25, 2018 Totally random I'm afraid although when I first reset it would not let me add device to get filter, I got an error message. Thanks pollutionblues for that info. pollutionblues 1 Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 25, 2018 Author Share Posted March 25, 2018 sorry.. meant geo filter Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2018 Administrators Share Posted March 25, 2018 Okay well I have given the Netgear team all the information I could about the issue so hopefully they'll be able to reproduce it and then resolve it. Keep an eye out and let us know if you get that error or the issue again please. Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 25, 2018 Author Share Posted March 25, 2018 Will do, thanks for the replies. Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 25, 2018 Author Share Posted March 25, 2018 Just happened again, still watching football on Sky on Xbox.....is the XR500 not Pompey friendly? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2018 Administrators Share Posted March 25, 2018 Just happened again, still watching football on Sky on Xbox.....is the XR500 not Pompey friendly? Sorry Gooners only! Can you upgrade to this firmware please: http://forum.netduma.com/topic/24378-new-xr500-dumaos-upgrade-available-v22110/ Can you also untick IGMP Proxying in Settings > WAN Setup please and continue to monitor Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 25, 2018 Author Share Posted March 25, 2018 Well that's a very specifically targeted router then......I have updated, yesterday morning... will do the other thing when I work out where it is. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 25, 2018 Administrators Share Posted March 25, 2018 Well that's a very specifically targeted router then. .....I have updated, yesterday morning... will do the other thing when I work out where it is. In Settings then WAN Setup Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 25, 2018 Author Share Posted March 25, 2018 Done...thanks, will monitor.... using Virgin not BT etc if that makes any difference. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Vroomfondel1965 Posted March 26, 2018 Author Share Posted March 26, 2018 Happened again this morning, internet was only on for an hour.... using laptop. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2018 Administrators Share Posted March 26, 2018 I would recommend calling their 24/7 support by logging in here: http://support.netgear.com/that will let them know that more than 1 person is having the issue and to be escalated, they may also have a solution. I have passed this issue on to Netgear with as much data as could be provided. However, if you get it again I would highly recommend calling their 24/7 support by logging in here: http://support.netgear.com/that will let them know that more than 1 person is having the issue. Link to comment Share on other sites More sharing options...
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