Kingjjk Posted January 31, 2018 Share Posted January 31, 2018 Hi all, new memeber here who’s planning on getting an r1 some time soon, been checking the forum for a while now , reading plus watching vids of the duma, seen alot of comments asking people to give pingplotter a try to sort out where problems are, ive done it and wanting to post here to see what people say as im sure the r1 will help me a bit. I am on vm so i know some of the problems come from the puma chip, but also thinking of moving back to bt in april,i will put an image of it if theres any interest. Thanks ia for any input. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 31, 2018 Netduma Staff Share Posted January 31, 2018 Hi all, new memeber here who’s planning on getting an r1 some time soon, been checking the forum for a while now , reading plus watching vids of the duma, seen alot of comments asking people to give pingplotter a try to sort out where problems are, ive done it and wanting to post here to see what people say as im sure the r1 will help me a bit. I am on vm so i know some of the problems come from the puma chip, but also thinking of moving back to bt in april,i will put an image of it if theres any interest. Thanks ia for any input. Hi King, welcome to the forum! Pingplotter is our bread and butter here, we could give you advice if you want to share that screenshot with us. If you're working on improving your gameplay / ping, let us know where you're located, which game you're playing and your ping to the server and we'll help you out Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Hi thanks for the reply, in uk, central scotland. As i said not got the duma yet, is there a way to upload a photo of the test from my phone? Link to comment Share on other sites More sharing options...
RL317 Posted January 31, 2018 Share Posted January 31, 2018 Yes mate. Hit the reply button, click full version below add reply, click choose file, hit files, find your screenshots folder, select the image, then hit the attach this file button and then add reply when you're done. Something like this Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Great thanks alot for the help. Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Says the file is too big, will try again when im home. Link to comment Share on other sites More sharing options...
pollutionblues Posted January 31, 2018 Share Posted January 31, 2018 Says the file is too big, will try again when im home. If your having trouble with the file size, upload your screenshot to imgur.com and post the link here. Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Found a way to do it by sending it to email and resizing it lol Link to comment Share on other sites More sharing options...
RL317 Posted January 31, 2018 Share Posted January 31, 2018 Found a way to do it by sending it to email and resizing it lol Yikes, that looks about as expected with VM (the 100ms+ spikes) but your connection to the modem itself doesn't look great judging by the avg of 5ms. This should always be <1ms. Do you have another ethernet cable you can try, especially one that's shorter? If not just try running a plot to 192.168.0.1 and see what happens. I did this on VM myself and found a lot of spikes and packet loss on the first hop to my Superhub. Link to comment Share on other sites More sharing options...
N3CR0 Posted January 31, 2018 Share Posted January 31, 2018 Yikes, that looks about as expected with VM (the 100ms+ spikes) but your connection to the modem itself doesn't look great judging by the avg of 5ms. This should always be <1ms. Do you have another ethernet cable you can try, especially one that's shorter? If not just try running a plot to 192.168.0.1 and see what happens. I did this on VM myself and found a lot of spikes and packet loss on the first hop to my Superhub. Even mine didn't look that bad when on Virgin! Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 I did move the hub upstairs so i could be wired but its still a few meter ethernet im using. I will use a shorter one tomorrow into the laptop to see if theres changes. Thanks for the info. Link to comment Share on other sites More sharing options...
RL317 Posted January 31, 2018 Share Posted January 31, 2018 Even mine didn't look that bad when on Virgin! Mine did VM support told me there was nothing wrong because a "speed test" showed I was getting my correct speeds lmfao Link to comment Share on other sites More sharing options...
RL317 Posted January 31, 2018 Share Posted January 31, 2018 I did move the hub upstairs so i could be wired but its still a few meter ethernet im using. I will use a shorter one tomorrow into the laptop to see if theres changes. Thanks for the info. Yeah the length itself isn't usually an issue as ethernet doesn't easily lose signal but of course the longer it is, the more cable there is to get damaged somewhere along the line lol. I keep my BT modem's VDSL cable short and then run a 15m cable from modem to my R1 though, with a shorter one from that to my PS4, and I still get <1ms on PingPlotter to the router, so it's more likely a cable damage problem. Check the plug fits snugly into the port and inspect the cable for any damage, but in case the latter isn't obvious it would be a good idea to try a brand new cable if you have one spare. Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Mine did VM support told me there was nothing wrong because a "speed test" showed I was getting my correct speeds lmfao Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Meant to write in that, take it yours is more stable now that youve moved? Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Yip its a brand new cable, though i will check it, got it especially to move the hub upstairs, so that i could run the wire from my bedroom to my hall, where my xbox is set up. Link to comment Share on other sites More sharing options...
RL317 Posted January 31, 2018 Share Posted January 31, 2018 Meant to write in that, take it yours is more stable now that youve moved? Yeah absolutely. I received a letter telling me bills were going up, just after I got a "free upgrade", and I'd been having this stability problem for months; the price hike meant I was entitled to leave so I kept it in mind, umming and erring for a while. After a Superhub swap didn't help I just said fuck it and moved to BT Infinity. My base ping is 50% lower, and unlike with VM, I don't get constant packet loss or spikes from 13 up to 30-50ms every two seconds without fail as I used to. PingPlotter plots are flat as a pancake lol Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Ive seen quite a few on the forum saying the same thing about moving over to infinity, max speeds are’nt everything and for all the downloading i do anyway i would rather have a stable line. Though i realise its partly where u live and distance from a junction etc. Contract up in april so might be the choice for me. Link to comment Share on other sites More sharing options...
RL317 Posted January 31, 2018 Share Posted January 31, 2018 Ive seen quite a few on the forum saying the same thing about moving over to infinity, max speeds are’nt everything and for all the downloading i do anyway i would rather have a stable line. Though i realise its partly where u live and distance from a junction etc. Contract up in april so might be the choice for me. I was in the same boat. I think before I got my "free upgrade" it was more stable not still not great. I went from 50/3, getting more like 55 without ever dropping below 50, to 100/6 where I would constantly drop to 20 down and only saw 80 down ONCE. It hovered around the 50 mark most of the time lol Now on 55/10 BT Infinity, and never get below 50 down 9 up. That's more than enough bandwidth for me, the extra upload is great for uploading videos and of course the stability is amazing. I live 45 miles from central London and get 7ms (sometimes towards 6ms) to London servers, whereas my base latency on VM was 13ms and it's no exaggeration to say the 30-50ms spikes happened every two seconds without fail. I was supposed to get a free boost to 80/20 on BT after last September but it never happened... Link to comment Share on other sites More sharing options...
Kingjjk Posted January 31, 2018 Author Share Posted January 31, 2018 Im central scotland so prob expect a bit higher ping, seems to be that way. Speeds usually sit about 220/12 but with the spikes and jitter it means nothing apart from the odd game download or that. Link to comment Share on other sites More sharing options...
Kingjjk Posted February 1, 2018 Author Share Posted February 1, 2018 update picture,done this morning with different/shorter cable. Link to comment Share on other sites More sharing options...
RL317 Posted February 1, 2018 Share Posted February 1, 2018 update picture,done this morning with different/shorter cable.Damn, more of the same in fact the first hop jitter looks worse! I saw that a lot on VM which I why I decided to start pinging the Superhub only on PingPlotter and that's when I noticed all the packet loss and 100ms+ spikes. Not sure why VM seems to have a lot of issues with first hop latency/stability unless it's a router problem or something to do with loose/overtightened coax cables... I know I could never work out if mine was optimally tight or not lol Maybe run a PingPlotter test to 192.168.0.1 to work out if that's the sole cause of the problems, and show it to VM to see if they can take any action. Otherwise get yourself on fibre asap mate, save yourself from the cable depression Link to comment Share on other sites More sharing options...
Kingjjk Posted February 1, 2018 Author Share Posted February 1, 2018 Yip defo not too good, think i will just leave it as is and make the move come end of contract, no too long to go Link to comment Share on other sites More sharing options...
RL317 Posted February 1, 2018 Share Posted February 1, 2018 Yip defo not too good, think i will just leave it as is and make the move come end of contract, no too long to go Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 2, 2018 Netduma Staff Share Posted February 2, 2018 Yip defo not too good, think i will just leave it as is and make the move come end of contract, no too long to go This sounds like a good idea given those results. Virgin have been under fire for years in the UK but they claim it's just 'teething pains' caused by rapid growth in popularity. Maybe in a few years they'll beat BT for connection quality. Who knows? Keep us posted and let us know what happens if you switch. Link to comment Share on other sites More sharing options...
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