Ramakant Posted November 28, 2017 Share Posted November 28, 2017 Hi All, I am not able to select device under Host filtering, I have already tried suggested option below by Fraser. Can you use Chrome, then go to DHCP lease, do all devices show? Then go to Geo page hard refresh (Cmd + R), can you then select your devices? Not sure what to do as soon as I am clicking on select device getting Next pop up then nothing works. I have attached both required screenshot. Could you please help. My details: Location- Melbourne, Australia Version : 1.3.6i this problem started few days back. I have also selected allow remote netduma support. Can you use Chrome, then go to DHCP lease, do all devices show? Then go to Geo page hard refresh (Cmd + R), can you then select your devices? Link to comment Share on other sites More sharing options...
pollutionblues Posted November 28, 2017 Share Posted November 28, 2017 Hi All, I am not able to select device under Host filtering, I have already tried suggested option below by Fraser. Can you use Chrome, then go to DHCP lease, do all devices show? Then go to Geo page hard refresh (Cmd + R), can you then select your devices?[/size] Not sure what to do as soon as I am clicking on select device getting Next pop up then nothing works. I have attached both required screenshot. Could you please help. My details: Location- Melbourne, Australia Version : 1.3.6i this problem started few days back. I have also selected allow remote netduma support. Can you use Chrome, then go to DHCP lease, do all devices show? Then go to Geo page hard refresh (Cmd + R), can you then select your devices?[/size] Do all your devices show in DHCP lease page? Link to comment Share on other sites More sharing options...
Ramakant Posted November 28, 2017 Author Share Posted November 28, 2017 Yes I can See all device in DHCP Lease with Mac address and Device name. Link to comment Share on other sites More sharing options...
faulko Posted November 28, 2017 Share Posted November 28, 2017 Try naming your devices and see if that works. Sometimes just having a IP number or nameless device it wont pop up in the drop down box.If that doesn't work then try a reboot.If that fails then i got nothing else to suggest sorry. Link to comment Share on other sites More sharing options...
pollutionblues Posted November 28, 2017 Share Posted November 28, 2017 Yes I can See all device in DHCP Lease with Mac address and Device name. Do you have any custom profiles created? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 28, 2017 Netduma Staff Share Posted November 28, 2017 Hi All, I am not able to select device under Host filtering, I have already tried suggested option below by Fraser. Can you use Chrome, then go to DHCP lease, do all devices show? Then go to Geo page hard refresh (Cmd + R), can you then select your devices? Not sure what to do as soon as I am clicking on select device getting Next pop up then nothing works. I have attached both required screenshot. Could you please help. My details: Location- Melbourne, Australia Version : 1.3.6i this problem started few days back. I have also selected allow remote netduma support. Can you use Chrome, then go to DHCP lease, do all devices show? Then go to Geo page hard refresh (Cmd + R), can you then select your devices? This issue happened recently to someone else - try factory resetting and don't select any devices when the router boots up. This issue is caused by profiles very rarely - the solution is to factory reset (it might take multiple resets via Settings > Miscellaneous). Link to comment Share on other sites More sharing options...
Ramakant Posted November 29, 2017 Author Share Posted November 29, 2017 This issue happened recently to someone else - try factory resetting and don't select any devices when the router boots up. This issue is caused by profiles very rarely - the solution is to factory reset (it might take multiple resets via Settings > Miscellaneous). Thanks a lot, It worked. cheers Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30, 2017 Administrators Share Posted November 30, 2017 Great, I'll close this topic. Feel free to open another topic if needed. Link to comment Share on other sites More sharing options...
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