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Tech coming tomorrow, need HELP!


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Hi, so tomorrow im having a technician come to fix my internet connection. Im currently with Comcast xfinity and my package is Extreme 150 so I should be getting around 150 download and 20 upload. 

My connection for the past week has been dropping to the point where it cuts out and I have to reset everything. I dont believe the netduma has anything to do with the problem because I never mess with settings and my connection was fine before this week. Ive been living at this apartment for almost 2 years now and have had this problem before multiply times. The technician comes out and fixes it and everything is good for a couple months and then it starts to happen again where my speeds are cut in half to 30 download and 5 upload and then the connection just drops completely. 

What can I tell the tech tmo to help him pin point the problem? 

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Just curious what device do you have between the R1 and the wall. 

     Is it Comcast's or your modem?

     Is it a modem/router combo or just a modem?

     What is the make/model of the device?

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This is my setup  WALL - Cable Modem Router(Nighthawk AC1900) - Netduma R1

Theres no splitters, just one coaxial cord that leads from outside into the Cable Modem/Router

Just curious what device do you have between the R1 and the wall. 

     Is it Comcast's or your modem?

     Is it a modem/router combo or just a modem?

     What is the make/model of the device?

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