bagsta69 Posted May 23, 2015 Share Posted May 23, 2015 Hi yall, I know some of you guys are quite technical so wondered if you could offer any advice. I have BT infinity 1 fttc. My line is capable (according to BT wholesale test) of 38 down and 9.5 up. Back in January I was getting an average of 25 down and 5 sometimes 6 up with 30 ms of ping. My ping suddenly decreased to a stunning 12 MS (R1 test) and my Download rate went up to averaging 28 down. However my upload rate has been steadily dropping and is now sitting at 1.2 up at best. The graph on speed tests over time just shows a steady decline in upload speed. I have contacted India on numerous occasions where tests have been carried out and I have been informed that because it is within 10% of the quoted capable figure they can do nothing. So I told them to escalate my inquiry to a complaint. They did and another lady called me back to tell me they would be performing tests over the bank holiday weekend and to keep monitoring my test results. I may be old and cynical but don't think that's what actually is going to happen. Any idea why the sudden continual decline in upload speed? Also how should I combat this when using the R1? My 4G signal on my phone gives me 42 down with 20 up and 59ms ping, shame I cannot run my R1 through that. Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 23, 2015 Share Posted May 23, 2015 Hi yall, I know some of you guys are quite technical so wondered if you could offer any advice. I have BT infinity 1 fttc. My line is capable (according to BT wholesale test) of 38 down and 9.5 up. Back in January I was getting an average of 25 down and 5 sometimes 6 up with 30 ms of ping. My ping suddenly decreased to a stunning 12 MS (R1 test) and my Download rate went up to averaging 28 down. However my upload rate has been steadily dropping and is now sitting at 1.2 up at best. The graph on speed tests over time just shows a steady decline in upload speed. I have contacted India on numerous occasions where tests have been carried out and I have been informed that because it is within 10% of the quoted capable figure they can do nothing. So I told them to escalate my inquiry to a complaint. They did and another lady called me back to tell me they would be performing tests over the bank holiday weekend and to keep monitoring my test results. I may be old and cynical but don't think that's what actually is going to happen. Any idea why the sudden continual decline in upload speed? Also how should I combat this when using the R1? My 4G signal on my phone gives me 42 down with 20 up and 59ms ping, shame I cannot run my R1 through that. Have you done a speedtest straight from the hub to your PC via ethernet ? Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 Yes test from the hub to see if there is a difference. The drop to 12ms will be G.inp being enabled in your cabinet G.INP It is like interleaving on the fly so your line does not need interleaving which results in a faster ping as well as speeds normaly. Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 23, 2015 Share Posted May 23, 2015 Also he could use BT BROADBAND AVAILABILITY CHECKER to check his speeds that he can receive. Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 I was getting 6 up with the r1 but will check with the home hub Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 Can you pull the stats from the Home hub for me to look at? to see what you are syncing at please bagsta. 192.168.1.254 in the address bar to enter the GUI Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 Can you pull the stats from the Home hub for me to look at? to see what you are syncing at please bagsta. 192.168.1.254 in the address bar to enter the GUI I will when I can connect HH as Mrs is using web at the minute. Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 Oh it does not matter if you are not using it in the set up , we will forget about that then. i was just curious at the sync rate over the actual througput. Your getting 6 up now thats about normal isnt it? I would do multiple speedtest.net tests when no one is using the net. Link to comment Share on other sites More sharing options...
Administrators Netduma Iain Posted May 23, 2015 Administrators Share Posted May 23, 2015 Sorry I don't have much expierence with dealing with ISPs or BT. However I can't believe how good 4g is. I really need to research how its so good. Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 Just plugged homehub in and run speed test. getting 5.8 up with homehub. but only just over 1 with R1 which is very odd as I was getting 6 with the R1 when I first started using it. Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 23, 2015 Share Posted May 23, 2015 Sorry I don't have much expierence with dealing with ISPs or BT. However I can't believe how good 4g is. I really need to research how its so good. In a nutshell, the 2.4GHz band gives you longer range, whereas the 5GHz band offers more channels that are less likely to be polluted with interference. Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 23, 2015 Share Posted May 23, 2015 Just plugged homehub in and run speed test. getting 5.8 up with homehub. but only just over 1 with R1 which is very odd as I was getting 6 with the R1 when I first started using it. Check your CC is set to 100% up and down and check the speed you have imputed into the R1. Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 What Raddy says Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 Do that about 3 times a day Raddy. Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 So let me go and plug my baby back in and see if I can find out why the drop with the R1. Ill be back Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 I would tick reset distribution and update distribution in congestion control. Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 I did that earlier whilst trying to sort it Zennon but cheers for the advice Link to comment Share on other sites More sharing options...
Macca65 Posted May 23, 2015 Share Posted May 23, 2015 I am on Virgin, and through the SH and R1 was getting 70+up and 20+ down. so had reactive ticked and disabled the deep packet processing Recently my speed tests have been getting a lot lot slower, especially at weekends today my speed was 3.89 down 0.12 up so I am also at a loss as to why this happens Link to comment Share on other sites More sharing options...
RADDY1993 Posted May 23, 2015 Share Posted May 23, 2015 I did that earlier whilst trying to sort it Zennon but cheers for the advice Give your Hub a hard reset, thats the first thing i do when i have problem. Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 double post Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 Cannot for the life of me figure this one out. I get full speeds using the crappy homehub but my upload is limited to just over 1mb when using my precious. Hmmmmmmm I think a drink is in order. Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 Macca60 do you upload much using your virgin connection at all? as they slow bandwidth down if you upload a certain amount. Virgin throttling Link to comment Share on other sites More sharing options...
Zennon Posted May 23, 2015 Share Posted May 23, 2015 Cannot for the life of me figure this one out. I get full speeds using the crappy homehub but my upload is limited to just over 1mb when using my precious. Hmmmmmmm I think a drink is in order. I know for sure you will have all the right settings like ipv6 off etc , have you tried a Duma reboot at all? Link to comment Share on other sites More sharing options...
bagsta69 Posted May 23, 2015 Author Share Posted May 23, 2015 I do not usually use my homehub I just use the R1, I have only dusted the homehub off to test its connection. I have rebooted the R1 and have deep packet stuff and ipv6 switched off bandwidth set to preemptive. Link to comment Share on other sites More sharing options...
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