ozziepip11 Posted March 12, 2017 Posted March 12, 2017 Good morning. I've had my netduma box for around 3 months. I've only just got to the point where I need to use all of the lan ports on it, and have subsequently found out on port number 4 is faulty and doesn't work. I've also had regular problems with the Wi-Fi seemingly stop working, have never taken much notice, but thinking that part of it may be faulty also, as my friends one is fine. I've emailed netduma, and they have replied saying to put the fault on here, and you will establish getting one replaced. RegardsAustin barber
BIG__DOG Posted March 12, 2017 Posted March 12, 2017 it may get tomorrow when netduma staff reply to this as it is Sunday.
Administrators Netduma Fraser Posted March 12, 2017 Administrators Posted March 12, 2017 So you get internet out of every other port apart from 4? Does the LED for port 4 light up when you've plugged a device into it? Are you able to access the interface through port 4?
ozziepip11 Posted March 12, 2017 Author Posted March 12, 2017 Yes every port except 4. Tried different leads that work on other devices. No light never lights up on that channel. As for accessing interface - I don't know, haven't tried as whenever plug into that one the symbol on computer doesn't change to acknowledge I'm plugged into anything, but will try later this evening when in . I tried a factory reset earlier to see if that made any difference, but got distracted by baby boy, so haven't checked again. Will try that late tonight also and let you know. OK, factory reset done nothing. Can't access interface through port 4, it's just dead. Having trouble trying to set up vpn now again as always seem to do on mine. My friend who is a network engineer always has problems with mine, but his netduma works fine....quite possibly all related!
Administrators Netduma Fraser Posted March 13, 2017 Administrators Posted March 13, 2017 Alright no worries at all, definitely sounds like the port is dead. Please email [email protected] with your order number and a link to this thread stating that you need a replacement.
ozziepip11 Posted March 20, 2017 Author Posted March 20, 2017 Many thanks for your efficient help. New box is working great and an obvious improvement from old one, even speed going through the vpn is up by around 3mbs. Much happier. Thanks
Netduma Staff Netduma Jack Posted March 20, 2017 Netduma Staff Posted March 20, 2017 Many thanks for your efficient help. New box is working great and an obvious improvement from old one, even speed going through the vpn is up by around 3mbs. Much happier. Thanks Great to hear your issue has been resolved. Let us know if you have any more issues in another thread
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